Managing order details
You can view your order's timeline, tag open orders, check order's currency, view payment history, add order notes, and contact your customer.
On this page
- View an order
- View an order's Timeline
- Check an order's currency
- Edit customer information
- Attach a note or comment to an order
- Attach an order tag
- Contact a customer about an order
- Resend an email about an order to a customer or to yourself
- Subscribe to your orders feed
- Activate push notifications
- View the order status page of an order
View an order
From your Shopify admin, go to Orders.
Click the order number.
The details of the order are displayed.
View an order's Timeline
You can view the detailed history of each order in the order's Timeline. You can also enter notes and comments in the Timeline.
You can also do the following from the Timeline:
- communicate with staff
- attach files
- link to other products, orders, and customers
Steps:
For more information, refer to Timeline.
View payment events from the Timeline
When a customer pays for their order, the payment details are noted in the Timeline as a payment event. You can expand payment events for more details. Payment events can be helpful if you need to troubleshoot a failed payment capture or refund.
If your customer didn't complete the checkout, then instead go to the abandoned checkout timeline to view payment events.
Steps:
From your Shopify admin, go to Orders.
Click an order.
On the order details page, go to the Timeline section.
Click a payment event.
For more details from the payment gateway, click Information from the gateway.
Check an order's currency
If you're selling in multiple currencies, then your orders are displayed in your store currency in the admin. You can preview what the order looks like in your customer's currency.
From your Shopify admin, go to Orders.
Open an order.
In the Paid section, you can view the amount paid in the customer's currency.
In the payment section, you'll be able to view the total amount in the customer's currency.
Edit customer information
You can update the customer information that is associated with an order from the Orders page of Shopify.
You might be prompted to modify the order's shipping address when the address provided by the customer can't be validated. An order's billing address can't be modified.
Steps:
Attach a note or comment to an order
Notes are messages or special instructions that have been included in an order. Comments are for internal communication between staff members.
Add a note
You can add or edit order notes in the Notes section of the order. Customers can also add notes to their order themselves when you have activated order notes in your store.
Add a comment
You can add internal comments or special instructions to the order using Timeline. Comments added to the Timeline can only be read by you and other staff members.
Attach an order tag
Tags can help you efficiently categorize and organize your orders based on custom terms you create. To create an order view based on a tag, filter your store's orders by tag and then save the results in the order view. You can use this process to save changes to an existing order view or create a new order view.
Contact a customer about an order
Shopify stores all your customers' contact information. You can add additional contact information by clicking Edit in the Contact section of the order page and entering the details. If you give customers the option of entering either an email address or a phone number at checkout, then you might only have the contact information that they chose to enter in the Contact section. To contact a customer who chose to enter a phone number, call the number that they entered.
Steps:
Resend an email about an order to a customer or to yourself
From your Shopify admin, go to Orders.
From the Orders page, click the number of the order.
In the Timeline section, click Resend email under the email that you want to send again.
-
In the Resend order confirmation? dialog, select the relevant option:
- Resend the email to the customer
- Send the email to yourself. This allows you to get a copy of the email that the customer received.
Click Send.
Subscribe to your orders feed
You can track your store's orders using its RSS feed.
Your orders feed URL is:
You can find your store's orders feed on the /admin/feed
page in your Shopify admin.
Activate push notifications
View the order status page of an order
When your customers complete a checkout, they're given a URL to the order status page, which is the final page of the checkout process.
They can track the status of their order on this page, and might contact you if they have questions about their order.
Learn more about the order status page.
Steps:
From your Shopify admin, go to Orders.
-
Use the search box to find your customer's order. You can search for the order if you have any of the following information:
- order number
- receipt number if the order was created in Shopify POS
- customer name
- customer email address
Click the order's number to view its details.
-
Click the More actions menu, then click View order status page.
- You are redirected to the same order status page that your customer can view.