Managing your Shopify account

From the Settings page, you can manage your billing cycle, billing information, Shopify subscription plan, store type, and store status.

To learn more about staff permissions that are controlled by store owners, refer to Staff permissions. To learn how to change your store status, refer to Pausing or closing your store.

Authenticate your account

Your account is identified with a .myshopify.com URL, which is set when you first set up your Shopify account.

Shopify support will ask for your URL if you contact them for help. You need to provide your URL to verify that you are the store owner. If you set up a custom domain for your store, then your .myshopify.com URL will be different from your customer-facing URL.

Even if you change your customer-facing online store name or your legal business name, your .myshopify.com URL will remain the same.

To find your .myshopify.com URL, refer to your browser's address bar when you are logged in to your store's admin:

Find your .myshopify.com URL in your browser's address bar when you're logged in to your Shopify admin.

Update your billing period

The billing period, or billing cycle, is the length of time between bills. You can increase this time interval, but you can't choose which day of the month you receive the bill on. The default billing cycle is every 30 days, and the price associated with your store's Shopify subscription plan is included in the bill issued at the end of each cycle.

If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan.

  3. Click Change plan.

  4. Click Change your billing period. If you don't see the Change your billing period button, then you can't increase the billing cycle for your current plan. If you don't see the link, find the plan that you're on, and then click Choose plan.

  5. When the billing options are shown, select the billing cycle that you want.

  6. Review the description of the credit card charges that you're agreeing to.

  7. Click Confirm changes to accept the new agreement.

Update your billing information

Your billing information includes your credit card number and your billing address. If you need to update your billing information, then you can access it from the Settings menu in your admin.

Change your credit card details

If your credit card number changes, then make sure that you update it in your Shopify account.

Steps:

  1. Log in to your store as the store owner.

  2. Go to Settings > Billing.

  3. In the Billing information section, click Replace credit card.

  4. Complete the credit card information fields, then click Confirm.

Change your billing address

If you change the address that's associated with your credit card, then make sure to update your billing information.

Steps:

  1. Log in to your store as the store owner.

  2. Go to Settings > Billing.

  3. In the Billing information section, click Replace credit card.

  4. Click Update billing address.

  5. Fill in your billing address, then click Confirm.

Update your plan

You can only update your plan to currently available plans which you can view on Shopify's pricing page. If your store is on a plan that's no longer offered, then you can't switch back if you change plans or pause your store.

If you update your plan, then a bill is issued immediately that reflects only the subscription fee for your new plan. The price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. The bill that you receive for your plan change doesn't include other pending charges on your account. These pending charges will be billed when outstanding fees on your account reach your billing threshold or at the end of your billing cycle.

Check your current plan

Upgrade your plan

If your store is on a free trial when you upgrade your plan, then you won't lose any store information, and the length of your free trial remains the same.

The upgrade takes effect immediately. You can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you upgrade.

Steps:

  1. Log in to your store as the store owner.
  1. Click Change plan.

  2. Review the currently available plans, and then click Choose plan.

  3. Select a billing cycle and read the description of the credit card charges that you're agreeing to.

  4. Click Start Plan to accept the new agreement, or click Cancel.

Change your plan

If you want to change your plan, then you can choose one from the available options.

Steps:

  1. From the Plan page, click Change Plan in the Plan details section.

  2. Review the currently available plans, and then click Choose plan.

  3. Select a billing cycle and payment method, and then carefully review the plan details, billing cycle and billing date, and plan charges.

  4. Click Start plan. If you don't want to change your plan, then click Cancel.

You can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you change your plan. If you change your billing cycle, then:

  • a bill is issued
  • a new billing cycle starts for your new plan
  • you receive a prorated credit if your new plan costs less than your old plan

If you change your plan without changing your billing cycle, then you continue on the same billing cycle and your payments are adjusted. If you change your billing cycle, then your current plan's bill is immediately sent to you for payment. At the same time, a new billing cycle starts for your new plan, and you're credited for any unused time that you've already paid for.

Change your store type

If you're the store owner, then you can change your store type at any time.

Steps:

  1. Log in as the store owner.
  1. From the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type.

Change your store owner account email

Your account email address is the email address that you used to sign up for Shopify. If you're the store owner, then this is the email address that you use to log in to the Shopify admin. This email address is used to contact you about your Shopify account, and is separate from the store contact email address that your customers use to contact you.

Shopify bills are emailed to the store owner and to any staff who have the View billing and receive billing emails permission. To change the email address that you use to log in to your Shopify admin or to receive bills, you need to update the store owner's staff details.

Steps:

Change your store's customer-facing email address

Your customer-facing email address is the email address that your customers use to contact you about products, orders, or other questions that they have about your store. This is also the email address that's displayed to customers when they receive an order notification email from your store.

Steps:

  1. On the Store details page, find the Store contact information section.

  2. Change the Sender email address.

  3. Click Save.

Change the store owner's profile

The store owner has a profile that's similar to staff. The email address and password that the store owner uses to log in to Shopify are associated with their profile.

Steps:

  1. Log in to your store as the store owner.

  2. From your Shopify admin, click your username and account picture.

  3. Click Manage account.

  4. Update the store owner's account information.

  5. Click Save.

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