Managing your Shopify account

From the Settings page, you can manage your billing cycle, billing information, Shopify plan, accounts and permissions, store type, and store status. You can also hire a Shopify Expert.

To learn more about staff account settings that are controlled by account owners, see Setting staff account permissions. To learn how to change your store status, see Pause or close your store.

Authenticating your account

Your account is identified with a .myshopify.com URL, which is set when you first set up your Shopify account.

Shopify support will ask for your URL if you contact them for help. You need to provide your URL to verify that you are the store owner. If you set up a custom domain for your store, then your .myshopify.com URL will be different from your customer-facing URL.

Even if you change your customer-facing online store name or your legal business name, your .myshopify.com URL will remain the same.

To find your .myshopify.com URL, refer to your browser's address bar when you are logged in to your store's admin:

Find your .myshopify.com URL in your browser's address bar when you're logged in to your Shopify admin.

Update your billing period

The billing period, or billing cycle, is the length of time between invoices. You can increase this time interval, but you can't choose which day of the month you receive the invoice on. The default billing cycle is every 30-days, and the price associated with your Shopify plan is included in the invoice issued at the end of each cycle.

If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle.

To change your billing cycle without changing your plan:

  1. Log in as the account owner.
  1. Click Compare plans.

  2. Click Change your billing period (if you don't see the Change your billing period button, it means that it's not possible to increase the billing cycle for your current plan).

    If you don't see the link, then find the plan you're on and click Choose this plan.

  3. When the billing options are shown, select the billing cycle that you want.

  4. Read the description of the credit card charges that you're agreeing to.

  5. Click Confirm changes to accept the new agreement.

Update your billing information

Your billing information includes your credit card number and your billing address. If you need to update your billing information, you can access it from the Settings menu in your admin.

Change your credit card details

If your credit card number changes, then make sure that you update it in your Shopify account.

To update your credit card details:

  1. Log in as the account owner.

  2. Click Settings, then Billing.

  3. In the Billing information section, click Replace credit card.

  4. Complete the credit card information fields, then click Confirm.

Change your billing address

If you change the address that is associated with your credit card, then make sure to update your billing information.

To update your account billing address:

  1. Log in as the account owner.

  2. Click Settings, then Billing.

  3. In the Billing information section, click Replace credit card.

  4. Click Update billing address.

  5. Fill in your billing address, then click Confirm.

Update your plan

If you are on a trial and decide to sign up for a plan, or if you are looking to change the plan that you are on, then you can do so from the Settings page in your admin.

If you update your plan, then an invoice is issued immediately reflecting only the subscription fee for your new plan. The price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. The invoice you receive for your plan change does not include other pending charges on your account. These charges will be invoiced when outstanding fees on your account reach your billing threshold or at the end of your billing cycle.

Check your current plan

To see an overview of the Shopify plan you're on:

You can see what plan you're on in the Account overview section.

You'll also see a short description of the benefits of upgrading to a higher plan. If you want to upgrade your plan, then click Upgrade plan.

Upgrade your plan

If you know that you want to upgrade your plan, then you can do so from the Account overview section.

If you upgrade to an active plan while you are on your free trial, then you won't lose anything you completed during your trial. You will receive an email from Shopify telling you that your billing date has changed.

Shopify will stop charging you for your previous plan and begin charging for the new one on the date that you upgrade. If you are on a free trial, then the length of your free trial is not affected in any way.

To upgrade your plan:

  1. Log in as the account owner.
  1. Click Upgrade plan.

  2. Click Upgrade plan again to continue.

  3. Select a billing cycle and read the description of the credit card charges you're agreeing to.

  4. Click Confirm changes to accept the new agreement, or click Cancel.

Change your plan

If you want to change your plan, then you can choose one from the available options.

To choose a different plan:

  1. In the Account overview section, click Compare plans.

  2. Click Choose this plan to select one of the available plans.

  3. Click a billing cycle and read the description of the credit card charges you're agreeing to.

  4. Click Confirm changes to accept the new agreement, or click Cancel.

Change your store type

If you're the account owner, then you can change your store type at any time.

To change your store type:

  1. Log in as the account owner.
  1. From the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type.

Change your store's internal Shopify email address

Your internal Shopify email is the email address you used to sign up for Shopify.

Your store's internal email is not the email you use to log in to your Shopify admin. If you are the account owner, then the email you use to log in to the admin is tied to your account owner's staff account. Shopify invoices are also sent to the email associated with the account owner's staff account. To change the email address you use to log in to your Shopify admin or to receive invoices, you need to update the account owner's staff account.

To edit your internal Shopify email:

  1. On the General page, find the Store details field.

  2. Change the Account email address.

  3. Click Save.

Change your store's customer-facing email address

Your customer-facing email is the email address that your customers see. It's how they can contact you about products, orders, or other questions they have about your store. This is also the address customers see when they receive an order notification email from your store.

To edit your customer-facing email:

  1. On the General page, find the Store details section.

  2. Change the Customer email address.

  3. Click Save.

Change the account owner's profile

The account owner has a profile similar to a staff account. The email address and password that the account owner uses to log in to Shopify are associated with their profile.

To edit the account information associated with the account owner:

  1. Log in as the account owner or as a staff member with full permissions.

  2. From your Shopify admin, go to Settings > Account.

  3. In the Accounts and permissions section, click the name of the account owner.

  4. Update the account owner's account information.

  5. Click Save.

Hire a Shopify Expert

If you want help setting up your store, then you can hire a Shopify Expert. Hiring an expert gets you specialized help from Shopify partners.

To hire a Shopify Expert:

  1. Log in as the account owner.
  1. In the Store status section, click Hire a Shopify Expert.

  2. Click to expand one of the listed goals for your store, then select a goal.

  3. Enter details for the job you are requesting, then click Next.

    The details you need to enter for your job request will differ depending on the goal you select for your store.

  4. Enter details about your business to help the experts understand your needs, then click Next.

  5. Enter details about your customers to help the experts determine the best solutions for your business, then click Next.

  6. Enter details about your project's urgency and budget to help find the correct expert for the job, then click Next.

  7. Confirm the details of your job request, then click Send request.

When you submit a job request for a Shopify Expert, you are not committing to anything. Experts will review your request and contact you with the next steps.

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