Shopify bill overview
Learn the basics about your Shopify bill.
Your bill includes four sections:
Subscription shows the charge for your Shopify plan. If you change plans mid-billing cycle, then a subscription credit is applied in this section.
Apps shows app charges associated with the bill. App charges are set by the app developer. App developers can charge for apps with recurring fees, usage fees, and one-time fees. If you have an issue with an app charge, then contact the developer for help.
Shipping shows charges for your shipping labels and adjustments made during your billing cycle.
Transaction fees shows transaction charges associated with the bill. You are charged transaction fees if you are not using Shopify Payments.
The bill subtotal, tax charges, and total appear at the bottom of the bill.
The bill summary shows the bill's payment process. It indicates the total amount payable, the payment method associated with the bill, the billing period, and a payment timeline for the bill. The payment timeline includes the date the bill is created, as well as the dates on which payments for the bill fail and are successfully received.
A billing cycle is the length of time between bills. You can change this time interval, but you can't choose a specific day of the month to receive your bills. Bills are issued using the UTC timezone.
Shopify has a few different billing cycles:
|Billing cycle name||Billing cycle duration|
|Subscription billing cycle||30 days, or 1, 2, or 3 years|
|App billing cycle||30 days|
Shopify has both recurring charges and one-time charges. Make sure that you understand the different recurring or one time charges that can appear on your bills. One-time charges, such as the fees you pay for registering a domain or for purchasing a theme, appear on a separate bill.
Recurring charge types
The following types of recurring charge can occur on your regular monthly bill:
You can receive individual bills for the following one-time charge types:
- One-time app charges
- Brokered services (Experts Marketplace)
- Shipping labels and shipping adjustments
If your business is located in a Canadian or American jurisdiction where Shopify has a business presence, then Shopify is required by law to charge applicable taxes on your subscription. You also see a taxes calculation based on your location.
You can see the taxes on a separate line in your bill:
See Taxes for more information.
About billing thresholds
In addition to monthly subscription billing, Shopify also issues bills throughout the month according to your plan-based billing threshold. Billing thresholds are dollar values that trigger billing whenever the cost of your account activity exceeds its threshold amount.
You receive a bill whenever the total of your transaction fees and other outstanding charges exceeds your account's threshold. Monthly subscription fees are included in your running total, but they are not included in threshold bills.
If you have any transaction fees or other charges during your current billing cycle, then your store's threshold appears in the Bills section of the Billing page in your Shopify admin. If you have no transaction fees or charges, then your store's threshold doesn't appear.
If you reach your billing threshold and you're issued with a bill, you can continue to buy shipping labels until the total reaches 110% of your threshold. No further purchases can be made until you pay for the issued bill. For example, if your threshold is $400, and your account's activity reaches $400, then you'll be issued a bill. You can still purchase shipping labels until your account activity reaches $440 (110% of $400), but any more purchases after that can be made only after you've paid your bill of $400.
To learn more about how you're billed for shipping labels, contact Shopify Support.
Charges triggered by your billing threshold appear in the Billing history section of the Billing page in your Shopify admin.
Third-party payment providers
If your store uses a third-party payment provider, then you're billed either when the total of your store's fees and charges (including recurring charges for any apps that you have installed) exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle. For example:
- Your account is billed at the end of the day if the total of your transaction fees and other outstanding charges exceeds your account's daily threshold amount.
- Your account is billed whenever the total of your transaction fees and other outstanding charges exceeds your account's maximum threshold amount, which is twice the amount of your account's daily threshold
- If the total of your transaction fees and other outstanding charges is below your billing thresholds, then your account is billed at the end of your 30-day billing period. If you change your Shopify plan, then you are billed for any outstanding and prorated amounts.
You can view your store's billing thresholds in the Bills section of the Billing page in your Shopify admin.
Your first bill doesn't include transaction fees, but your second bill includes all transaction fees incurred up to that point.
If your store uses Shopify Payments, then the credit card processing rates are deducted from your orders automatically. For any other outstanding charges, including recurring charges for any apps that you've installed, you're billed either when the total of your outstanding charges exceeds one of your store's billing thresholds, or at the end of your 30-day billing cycle, whichever comes first.
You can view your store's billing thresholds on the Billing page in your Shopify settings.