Your bill shows a variety of charges depending on where your store is located and what services your store uses. Shopify bill charges show up on your credit card statement as:
Shopify * <bill number>.
Subscription fees depend on your plan and on the subscription billing period.
Shipping label fees
After you buy a shipping label, the cost is billed through your Shopify account.
Shipping bills are charged separately from your Shopify subscription. Shipping labels are not taxed in the United States, but Canadian law requires that taxes are applied. If you cancel a shipping label, then its cost will be refunded as a credit towards future label purchases. The cost won't be reimbursed directly to your Shopify account.
If you reach your daily billing threshold while buying shipping labels, then you can continue to buy shipping labels equal to 10% of your threshold amount while a bill is generated. You can check your account's threshold amount in the Bills section of the Billing page in your Shopify admin. Any purchases made at this time are included in your next bill. To learn more about how you're billed for shipping labels, contact Shopify support.
If you're using Shopify Payments, then transaction fees don't apply for orders. Transaction fees also don't apply for manual payment methods. Manual payment methods include cash on delivery (COD), bank deposits, checks, test orders, and draft orders marked as paid or pending. Transaction fees don't apply for POS orders.
If you don't use Shopify Payments or a manual payment method, then transaction fees apply for orders in addition to the processing fee charged by your payment provider.
The way that your account is billed depends on your store's transaction volume, any recurring app charges, and the payment provider you use.
Calculate your transaction fees
Shopify uses this formula to calculate transaction fees for a 30-day period:
The rate for transaction charges varies depending on your pricing plan.
See a breakdown of your transaction fees
From the Shopify admin, click Settings.
Click on the bill you want to view in the Bills section.
If a bill includes transaction fees, then the Transaction fees section will have links to the associated orders. Click to see the information.
In the panel that opens, you can view the details of the transaction fee for every order covered by this bill.
Click an order to see the full details of a transaction.
Transaction fee credits and cancelations
To receive credit for transaction fees, you need to refund the related order from your Shopify admin. If your payment gateway does not support refunds through Shopify and you refund the order directly through the payment gateway instead of your Shopify admin, then you won't receive credit for the related transaction fees.
When you refund an order before Shopify issues a bill, you aren't charged transaction fees. If transaction fees have already been charged, then the amount charged will be credited to your account. If you cancel an order without refunding payment, then you won't receive credit for the related transaction fees.
Transaction fees do not apply to orders that involve cash on delivery.
If you have been charged a transaction fee for a test order, then cancel the test order. A transaction credit will be added to your account, and applied to your next set of transaction fees.
Domains, themes, and one-time app fees
You will receive a bill with a one-time charge for actions like registering a domain, buying a theme, or buying an app. You can view your account history in the Bills section of the Billing page in your Shopify admin.
Theme purchases are nonrefundable.
If your store is based in the United States and you have sufficient funds in your Shopify Payments account balance, then Shopify balance is selected as your default payment method for theme purchases and one-time app purchases.
If your business is located in a Canadian or American jurisdiction where Shopify has a business presence, then Shopify is required by law to charge applicable taxes on your subscription. Shopify charges taxes only where required to do so by the tax authorities of your jurisdiction. These taxes are related to your Shopify subscription and are not influenced by the products or services you sell.
Shopify is a Canadian company operating in Canada with a presence in the following US states and districts:
- City of Chicago, Illinois
- City of Denver, Colorado
- New Mexico
- New York
- South Carolina
- South Dakota
- Washington D.C.
- West Virginia
If your store is located in Canada or in any of the listed states or districts, then your subscription will be charged applicable taxes (HST/PST/GST or State/County/Municipal). If your store is located outside of Canada or the states and districts where Shopify has a presence, then taxes are not applied to your subscription charge.
You can see the taxes on a separate line in your bill:
GST charged in Singapore
If your store is located in Singapore, then starting December 2019, you'll be charged Goods and Services Tax (GST) on your Shopify fees. This charge will be reflected on your monthly Shopify bills. At this time, you can't provide your GST number to be tax exempt.
VAT number for stores in Europe
If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one.
- From your Shopify admin, go to Settings > Billing.
- In the Business registration section, provide your VAT information:
- If you have a VAT number, then click Add VAT number and enter it in the space provided. - If you don't have a VAT number, then click I don't have a VAT number, and click Confirm. The VAT number is displayed as N/A.
- Click Save.
Shopify verifies your VAT number through VAT Information Exchange System (VIES), and changes its status from
verified once the verification is complete.
VAT charged in Ireland
If your store is located in Ireland, then you're charged 23% VAT on your relevant Shopify fees. This charge is reflected in all your monthly bills after June 1, 2019.
Australian GST exemption
If your store is based in Australia, then Australian goods and services tax (GST) applies to your Shopify subscription at a rate of 10%. However, Shopify does not collect GST on your payments if you register for Australian GST and add your Australian Business Number (ABN) to your Shopify store.
Your ABN is an 11 digit number used by the Australian government to identify your business. If you're registered for Australian GST, then add your ABN to qualify for GST exemption. Adding your ABN to your Shopify store and registering for Australian GST are both necessary to qualify for GST exemption.
From your Shopify admin, go to Settings > Billing.
In the Business registration section, click Add ABN then enter your ABN.
If you are registered for Australian GST, then click I am registered for GST.
Credits to your account are grouped in the following categories:
- Subscription credit is applied as a discount to your subscription charges.
- App credit is applied as a discount to your app charges.
- Shipping credit is applied as a discount to your shipping charges.
- Transaction credit is applied as a discount to your transaction fees.
Credits are applied to your next bill in the associated category. Credits from one category can't be applied to another.
Check your available billing credits
From your Shopify admin, click Settings > Billing.
Review your available credits in the Credits section.
If you have credit available in any credit category, then it is shown in the Credit category table.