Managing staff

As the store owner, you can create individual staff members who can log in to the Shopify admin.

After you create a staff member, you can set permissions and control what parts of the admin each staff member can access.

Give staff permissions to your store

As the store owner, you can give staff permissions to your store by sending invitations to their email address.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the Staff section of Permissions, click Add staff.

  4. Enter a first name, a last name, and an email address for the new staff member.

  5. Click Send invite.

An email invitation to create an account is sent to the new staff member.

Staff setup

Steps:

  1. Click the link in the invitation email to accept the invitation.

  2. On the staff setup page, complete the form with the following information:

    • Email address.
    • First name and last name.
    • Phone number (optional).
    • Password.
  3. Click Create account.

The staff member can now log in to the Shopify admin by using their email address and password. They can also edit the details of their account.

Manage staff

Store owners and staff members can edit their account details and add a picture to the account when they log in to the Shopify admin with their credentials. Store owners and staff members can edit the details only for their own account.

Change your account details

As a store owner or a staff, you can make changes to your own account.

Steps:

  1. From your Shopify admin, click your username and account picture.

  2. Click Your account or Your profile.

  3. Update your account details as needed.

  4. Click Save.

View staff login history

As the store owner or a staff member with full permissions, you can see the login history of any staff member. Staff members can see their individual login histories as well.

You should review staff login histories periodically to check that there hasn't been access from unknown ISPs, locations, or IP addresses. This could be a sign that the account has been compromised.

Steps:

  1. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  2. In the Permissions section, click the name of the staff member that you want to view.

In the Recent login history section, you can see the five most recent login sessions and the following information about each session:

  • Date
  • IP address
  • ISP (internet service provider)
  • Staff member's location at login
  • Web browser and operating system version (you can see this by hovering over the information symbol).

Revoke staff member device permissions

If your staff members are using a device or an application for your Shopify store and lose their device, then you can log your staff member out and require them to log in again. This can help prevent unknown users from accessing your store.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the permissions section, click the staff member's name.

  4. In the Apps section, click Revoke Access next to the appropriate device or application.

  5. In the confirmation dialog, click Revoke to confirm.

Your staff member can't access your store using that device without logging in again.

Deactivate or reactivate staff

You can deactivate staff to revoke their access to your store. You have the option to reactivate them at any time.

Deactivate staff

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the Staff section, click the staff member's name.

  4. Click Deactivate staff or Suspend access.

  5. In the confirmation dialog, click Deactivate or Suspend.

The staff member no longer appears in the staff members list on your Plan and permissions page and can no longer access your store.

Reactivate staff

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the Staff section, click Show deactivated accounts.

  4. Click the name of the deactivated staff.

  5. Click Activate or Reactivate.

The staff member is now listed in the Staff section.

Delete staff

You can permanently delete staff from your store. This action cannot be undone.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the Staff section, click the staff member's name.

  4. Click Delete staff or Remove staff to permanently delete the staff member from your store.

  5. In the confirmation dialog, click Delete.

The staff member is permanently deleted from your store and no longer appears in the staff members list on your Plan and permissions page and can no longer access your store.

Delete collaborators

You can permanently collaborators from your store. This action cannot be undone.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the Collaborators section, click the collaborator's name.

  4. In the Remove collaborator account section, click Delete collaborator account.

  5. In the confirmation dialog, click Delete.

The collaborator is permanently deleted from your store and no longer appears in the Collaborators list on your Plan and permissions page and can no longer access your store.

If you want to give a collaborator access again, then you must ask the collaborator to resend their collaborator request. See Giving partners access to your store for more information.

Choose a new store owner

You can choose another staff member to be the store owner.

Steps:

  1. Log in as the store owner.

  2. From your Shopify admin, click Settings, and then click Plan and permissions or Account.

  3. In the permissions section, click the name of the person to be the new store owner.

  4. In the Permissions or Admin access section, click the available button to make the staff member the store owner.

  5. In the confirmation dialog, enter your password and then click Transfer ownership.

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