Managing staff accounts

As the account owner, you can create individual accounts that other staff members can use to log in to the Shopify admin.

After you create a staff account, you can set permissions and control what parts of the admin each staff member can access.

Create a new staff account

As the account owner, you can create a new staff account by sending an invitation to a staff member.

Steps:

  1. Log in as the account owner.
  1. In the Staff accounts section of Accounts and permissions, click Add staff account.

  2. Enter a first name, a last name, and an email address for the new staff member.

  1. Click Send invite.

An email invitation to create an account will be sent to the new staff member.

Staff account setup

Steps:

  1. Click the link in the invitation email to accept the invitation.

  2. On the staff account setup page, complete the form with the following information:

    • Email address.
    • First name and last name.
    • Phone number (optional).
    • Password.
  3. Click Create account.

The staff member can now log in to the Shopify admin by using their email address and password. They can also edit the details of their account.

Manage staff accounts

For every staff account that you create, you can edit the account details and add a picture to the account. Staff members can do this on their own when they log in to the Shopify admin with their credentials.

The account owner can change account details (including email addresses and passwords) for all staff accounts. Staff members with full permissions can change account details (excluding email addresses and passwords) for all staff accounts except for the account owner. Staff members with limited access to the admin can edit the details only for their own account.

Change account owner's details

The account owner's profile is similar to a staff account, so if you need to make changes, then you can follow the same steps as editing a staff account. Note that the email associated with the account owner's account will be used for both logging in and for bills from Shopify, so you should ensure that this is an active email address you'll be able to access in the future.

Change staff account details

After you create a staff account, you can update a staff account to change the staff member's name, contact information, and permissions.

Steps:

  1. Log in as the account owner or as a staff member with full permissions.
  1. In the Accounts and permissions section, click the name of the staff member you want to edit.

  2. Update the staff account details.

  3. Click Save.

Set a staff account picture

You can let staff members use their own picture for their staff accounts instead of the default. Staff members can also create a Gravatar account with their account emails and use that as their account picture.

Steps:

  1. In the Accounts and permissions section, click the name of the user you want to edit.

  2. In the Account information section, click Upload photo to choose an image for the staff account.

  3. After you've uploaded an image, click Save.

View staff account login history

As the account owner or a staff member with full permissions, you can see the login history of any staff member. Staff members can see their individual login histories as well.

You should review staff login histories periodically to check that there hasn't been access from unknown ISPs, locations, or IP addresses. This could be a sign that the account has been compromised.

Steps:

  1. In the Accounts and permissions section, click the name of the staff member that you want to view.

In the Recent login history section, you'll see the five most recent login sessions and the following information about each session:

  • Date
  • IP address
  • ISP (internet service provider)
  • Staff member's location at login
  • Web browser and operating system version (you can see this by hovering over the information symbol).

You can click Log out [staff member's name] to immediately log out the staff member from your store.

Revoke staff member device permissions

If your staff members are using a device or an application for your Shopify store and lose their device, then you can log your staff member out and require them to log in again. This can help prevent unknown users from accessing your store.

Steps:

  1. Log in as the account owner.
  1. In the Accounts and permissions section, click the staff member's name.

  2. In the Applications section, click Revoke Access next to the appropriate device or application.

  3. In the confirmation dialog, click Revoke to confirm.

Your staff member will not be able to access your store using that device without logging in again.

Deactivate or reactivate a staff account

You can deactivate a staff account to revoke the account's access to your store. You will have the option to reactivate the account at any time.

Deactivate a staff account

Steps:

  1. Log in as the account owner.
  1. In the Staff accounts section, click the staff member's name.

  2. In the Remove staff account section, click Deactivate staff account to revoke the account's access to your store.

  3. In the confirmation dialog, click Deactivate.

The staff member will no longer appear in the staff members list on your Account page or have access to your store.

Reactivate a staff account

Steps:

  1. Log in as the account owner.
  1. In the Staff accounts section, click Show deactivated accounts.

  2. Click the name of the deactivated staff account.

  3. In the Remove staff account section, click Activate staff account.

You will now see this staff member with the other accounts in the Staff accounts section.

Delete a staff account

You can permanently delete a staff account from your store. Deleting a staff account cannot be undone.

Steps:

  1. Log in as the account owner.
  1. In the Staff accounts section, click the staff member's name.

  2. In the Remove staff account section, click Delete staff account to permanently delete the account from your store.

  3. In the confirmation dialog, click Delete.

The staff member will be permanently deleted from your store and no longer appear in the staff members list on your Account page or have access to your store.

Choose a new account owner

You can choose another staff member to be the account owner for your Shopify store.

Steps:

  1. Log in as the Shopify store account owner.
  1. In the Accounts and permissions section, click the name of the person that you want to be the new account owner.

  2. In the Admin Access section, click Make staff member the account owner.

  3. In the confirmation dialog, enter your password and then click Transfer account ownership.

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