Adding Point of Sale staff

If you're the store owner, or you have the Manage Point of Sale staff permission, then you can use the Shopify admin or the Shopify POS app to add or remove staff that have access to Shopify POS.

You can have two types of staff with access to Shopify POS:

  1. POS app only staff that have access to Shopify POS, but don't have access to your Shopify admin. POS app only staff are only available to merchants using Shopify POS Pro.
  2. Staff that have both Point of Sale access and Shopify admin access, including the POS channel.

All staff with Point of Sale (POS) access need a unique four-digit personal identification number (PIN) to access POS.

Shopify POS login requirements

To log in to Shopify POS using a Shopify ID or login credentials, staff accounts need the following 13 permissions:

  • Home
  • Orders
  • Edit orders
  • Draft orders
  • Products
  • Gift cards
  • Customers
  • Reports
  • Marketing
  • Discounts
  • Apps and channels or if your store is on Shopify Plus, Access to all apps and channels
  • Manage settings
  • Manage locations

You also need to select Give Point of Sale access to this staff in the Point of Sale access section to give staff access to Shopify POS.

If you select this permission, then your staff can log in to your Shopify admin, and log in to POS without a PIN. Staff with limited admin permissions and POS app only staff can't log in to Shopify POS without the store owner, or a staff account with the required permissions, logging in first.

When staff enter their PIN and process a sale, their staff name is connected with that order. You can see which staff processed an order on the order's detail view in Shopify POS, and in the order's Timeline in the Shopify admin.

Before you add staff, you can create POS roles that give your Point of Sale staff permission to specific activities that are required for running your store in person. A default role called Associate is created for all Point of Sale staff, but you can use or create additional POS roles to help manage your Point of Sale staff.

You can add Point of Sale staff in three ways:

If you're using Shopify POS Pro, then you can add POS app only staff from the Point of Sale channel in the Shopify admin or from within Shopify POS.

Point of Sale permissions can be given to staff who have Shopify admin access using the Shopify admin from either the Point of Sale channel or the Users and permissions page.

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