Adding Point of Sale staff

If you're the store owner, or you have the Manage Point of Sale staff permission, then you can use the Shopify admin or the Shopify POS app to add or remove staff that have access to Shopify POS.

You can have two types of staff with access to Shopify POS:

  1. POS app only staff that have access to Shopify POS, but don't have access to your Shopify admin. POS app only staff are only available to merchants using Shopify POS Pro.
  2. Staff that have both Point of Sale access and Shopify admin access, including the POS channel.

All staff with Point of Sale (POS) access need a unique four-digit personal identification number (PIN) to access POS.

Shopify POS login requirements

To log in to Shopify POS using a Shopify ID or login credentials, staff members need the following permissions:


  • Home
  • Orders

    • Edit orders
    • Refund orders
  • Draft orders

  • View products

    • View product cost
    • Create and edit products
    • Edit product cost
    • Edit product price
    • Manage inventory
    • Delete products and collections
  • Gift cards

  • Customers

  • Reports

  • Marketing

  • Discounts

Apps and Channels

  • Manage and install apps and channels


  • Manage settings
  • Locations

You also need to select Give Point of Sale access to this staff in the Point of Sale access section to give staff access to Shopify POS.

Staff with limited admin permissions and POS app only staff can't log in to Shopify POS unless the store owner or a staff member with the required permissions logs in first.

When staff enter their PIN and process a sale, their staff name is connected with that order. You can see which staff processed an order on the order's detail view in Shopify POS, and in the order's Timeline in the Shopify admin.

Before you add staff, you can create POS roles that give your Point of Sale staff permission to specific activities that are required for running your store in person. A default role called Associate is created for all Point of Sale staff, but you can use or create additional POS roles to help manage your Point of Sale staff.

You can add Point of Sale staff in three ways:

If you're using Shopify POS Pro, then you can add POS app only staff from the Point of Sale channel in the Shopify admin or from within Shopify POS.

Point of Sale permissions can be given to staff who have Shopify admin access using the Shopify admin from either the Point of Sale channel or the Users and permissions page.

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