Adding Point of Sale staff

If you're the store owner, or you have the Manage Point of Sale staff permission, then you can use the Shopify admin or the Shopify POS app to add or remove staff members who have access to Shopify POS.

You can have two types of staff members with access to Shopify POS:

  • Point of Sale app-only (POS app-only) staff who can access Shopify POS, but who can't access your Shopify admin.
  • Staff members who have both Point of Sale access and Shopify admin access.

All staff with Point of Sale access must have a unique four-digit personal identification number (PIN). Staff with limited admin permissions and POS app-only staff must use the PIN to access Shopify POS.

When a staff member who is logged in to Shopify POS processes a checkout, their staff name is connected with that order. You can see which staff member processed an order on the order's detail view in Shopify POS, and in the order's Timeline in the Shopify admin.

Before you add staff members, you can create POS roles that give your Point of Sale staff permission to specific activities that are required for running your store in person. A default role called Associate is created for all Point of Sale staff, but you can use or create additional POS roles to help manage your Point of Sale staff.

You can add Point of Sale staff in three ways:

  • From the Staff screen of Shopify POS.
  • From the Point of Sale channel of your Shopify admin.
  • From the Plan and permissions settings page of your Shopify admin.

POS app-only staff members can be added from the Point of Sale channel in the Shopify admin and from within Shopify POS.

Point of Sale permissions can be given to staff members who have Shopify admin access using the Shopify admin from either the Point of Sale channel or the Plans and permissions page.

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