Managing your POS app subscription

Shopify POS is an app that allows you to sell your products in various locations, including brick and mortar stores, markets, and pop-up stores. The POS app syncs with Shopify to track your orders and inventory across your retail locations, online store, and other active sales channels.

This article provides instructions on how to manage your POS app subscription for each location, allowing you to choose the subscription that best suits your retail needs.

Choose your Shopify POS app subscription

There are two POS app feature sets to fit your retail needs. For more information on pricing, refer to POS pricing. For more information on features, refer to POS features. To compare the features offered between the in-person selling features included with your Shopify paid plan and Shopify POS Pro, refer to the following table:

Overview of Shopify POS features by subscription.
Feature	Included with all paid plans	Shopify POS Pro
Integrated payment hardware with Shopify Payments (Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Singapore, Spain, United Kingdom, and United States only)	✔	✔
Non-payment retail hardware integrations	✔	✔
Customizable smart grid	✔	✔
Add/edit customer profiles	✔	✔
Customer View app	✔	✔
Multi-location inventory, orders, and customer management	✔	✔
Email/SMS receipts	✔	✔
Custom printed receipts	✘	✔
Discount codes and manual discounts ($, %)	✔	✔
Automatic discounts	✘	✔
Sell and redeem gift cards	✔	✔
Shopify Tax calculations (United States only)	✔	✔
Camera barcode scanning	✔	✔
Custom sales	✔	✔
Offline cash payments	✔	✔
Staff PINs (based on Shopify plan)	✔	✔
Retail staff permissions and management	✘	✔
Unlimited POS-only staff	✘	✔
Sales attribution	✘	✔
Refunds	✔	✔
Order cancellations	✘	✔
Exchanges	✘	✔
Cash tracking	✔	✔
Save/retrieve cart	✘	✔
Email carts	✘	✔
Ship to home	✘	✔
Ship and carry out	✘	✔
Pickup in store	✘	✔
Local delivery fulfillment	✘	✔
Advanced inventory management with Stocky	✘	✔
Daily sales reports	✘	✔
In-app retail store analytics	✘	✔
Required checkout information	✘	✔

Manage your POS subscription for each location

If you're the account owner, then you can select your POS subscriptions by location to ensure that your stores have the subscription that best suits their needs. If you're on the Advanced, Shopify, or Basic plans, then you can also choose between a monthly or yearly billing cycle. If you're on the Shopify Plus plan, then you can only choose a 30-day billing cycle.

The in-person selling features included in your paid plan can be used with every Shopify plan at no extra cost. For an additional monthly cost per location, the Shopify POS Pro subscription plan has extra retail features for sales transactions, inventory management, sales reports, and staff management.

If you want to transfer your POS Pro subscription from one location to another, then you need to contact Shopify Support. Learn more about Shopify POS Pro Billing.

If you have subscribed to POS Pro and you want to uninstall the POS sales channel, then you need to downgrade all of your POS Pro locations before you uninstall the channel.

Steps:

Desktop

From your Shopify admin, go to Settings > Apps and sales channels.
Click Point of sale.
Click Open sales channel.
Click Locations > Manage subscriptions.
In the Review POS subscriptions for each location section, select a subscription for each location by choosing one of the following options:

To upgrade to POS Pro, select Upgrade to POS Pro and select whether you want to be billed monthly or yearly. In the POS Pro section, click Upgrade to POS Pro > Approve subscription.
To downgrade and change your billing cycle, click Change plan and select whether you want to be billed monthly or yearly. In the section for the location, click Downgrade > Approve subscription.
To cancel your POS Pro subscription and downgrade with the same billing cycle, click Cancel POS Pro > Confirm.

Optional: If you're on the Shopify Plus plan and have 20 or more locations, then you need to edit your POS subscriptions from the locations table on the Locations screen. Select the checkboxes for locations you want to edit and then select Manage subscriptions. You can only update 250 locations at a time.

Mobile

From the Shopify app, tap .
In the Sales channels section, tap Point of Sale.
In the Point of Sale dropdown menu, tap Settings > Subscriptions.
In the Review POS subscriptions for each location section, select a subscription for each location by choosing one of the following options:

To upgrade to POS Pro, select Upgrade to POS Pro and select whether you want to be billed monthly or yearly. In the POS Pro section, click Upgrade to POS Pro > Approve subscription.
To downgrade and change your billing cycle, click Change plan and select whether you want to be billed monthly or yearly. In the section for the location, click Downgrade > Approve subscription.
To cancel your POS Pro subscription and downgrade with the same billing cycle, click Cancel POS Pro > Confirm.

Optional: If you're on the Shopify Plus plan and have 20 or more locations, then you need to edit your POS subscriptions from the locations table on the Locations screen. Select the checkboxes for locations you want to edit and then select Manage subscriptions. You can only update 250 locations at a time.

Shopify POS Pro billing

Shopify POS Pro is billed separately for each activated location. You can choose between monthly or annual billing cycles. For more information on billing cycles, refer to app billing cycles.

If you want to transfer your POS Pro subscription from one location to another, then you need to contact Shopify Support. There is no separate billing to transfer your POS Pro subscription to a new location. If you manually cancel your POS Pro subscription and activate it on a new location within your Shopify admin, then you'll be billed separately for the new location.

To learn more about how to select a POS subscription for your locations, refer to location management.