Quick reference - processing a sale

Lock the iPad screen

Locking the screen when you step away from your iPad is a good security practice.

To lock the screen, from the Shopify POS app, tap and then tap Lock screen.

Add an item to the cart

If you have multiple locations, then only the products stocked at your Shopify POS device’s assigned location are available in the products view.


  1. From the Shopify POS app, tap Products.
  2. In the search bar, type the name of the product.
  3. Tap the product.
  4. If a product has variants, then tap the variant.

The product is added to the cart.

Add a custom sale item to the cart

If a customer wants to buy an item but you can't find it in the Shopify POS app, then you can still sell it to them by creating a custom sale item.


  1. From the Shopify POS app, tap Home.
  2. Tap Add custom sale.
  3. Optional: Add a title and adjust the quantity.
  4. Add the price.
  5. Tap Add to cart.

You can now complete the sale or add other items to the cart.

Add a custom fee

You can add custom fees, such as charges for local delivery or customization fees, to a customer's cart. You can save preset custom fee tiles to your smart grid. Only one custom fee can be applied to a cart. To add multiple fees, add the total amount as a single custom fee.


  1. Tap the Custom fee tile in your smart grid.
  2. Review the amount, and then tap save.

To remove a custom fee, tap the Remove fee tile in your smart grid.

Apply a cart discount

Cart discounts change the total shown in the cart. The regular retail price of the order appears under the subtotal.

Apply a line-item discount

  1. In Shopify POS, tap the product's name.

  2. Tap Apply discount.

  3. Tap Amount, Percentage (%), or Price override.

  4. Fill in the fields and tap Save.

  5. Tap Save.

The product price in the cart updates when the discount is applied. The regular retail value of the product appears under the discounted price.

Remove the tax on an item

You can remove the tax from an item that you are selling. You might need to do this if the customer has tax-exempt status or if tax is not applicable to the item.


  1. Add the item to the cart.
  2. Tap the item.
  3. Tap the tax to disable it.

Reprint a receipt


Email cart details to a customer

  1. From the Shopify POS checkout, add the customer's choice of products to the cart.
  2. Optional: Customize the cart as needed.
  3. When you're ready to send the email, tap More actions
  4. Tap Send cart.
  5. Enter the customer's email address.

  6. Optional: Enter a message that will be included in the email.

  7. Tap Send.

View product recommendations

You can view product recommendations directly in the cart. You can add a product recommendations tile to your smart grid, or view product recommendations through the More actions menu.


  1. From the Shopify POS app, tap More actions.
  2. Tap View recommended products.
  3. Tap a product to add it to the cart.
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