About collaborator permissions

You can use collaborators to give Shopify Partners access to your Shopify admin directly through their own Partner Dashboard. Collaborator permissions give Partners access to only the sections of your store that you want them to see, and don't count towards your store's staff limit.

After a Shopify Partner submits a request to access your store, you receive an email about the request and a notification on your Shopify Home. You can require Shopify Partners to enter a collaborator request code when you submit a collaborator request, to more effectively control the requests that you receive. When the code is required, only the Partners who you share the code with can request access to your store.

Collaborators can request and be given all available permissions in your store, except permissions to view, add, or remove staff. Carefully consider which permissions a collaborator needs to complete their tasks. You can refer to About staff permissions for more information.

Collaborator FAQs

What are collaborators?

Collaborators are Shopify Partners who have access to your store. They're similar to staff, but offer additional benefits. Collaborators can log in from their Partner Dashboard, and their access to your store can be removed from your store admin. Collaborators also don't count towards your store's staff limit.

Freelancers and agencies can request access to collaborate on your shop. When they request access, you can review their request to accept or reject it. After you accept their request, the collaborators are listed in the Collaborators section on the Plan and permissions page in your Shopify admin. To more effectively control the requests that you receive, you can require Shopify Partners to enter a 4-digit collaborator request code when they submit a collaborator request.

I'm working with a freelancer or agency. How do I give them access?

Your freelancer or agency needs to request access to your store. If you have a collaborator request code enabled, then you need to provide the code to freelancers or agencies who want to request access to your store. Refer your freelancer or agency to Requesting access to a client's store to get them started.

How do I require a collaborator request code for access?

When you require a collaborator request code, a freelancer or agency needs to enter the correct code to send you a request for access to your store. You need to share the code with a freelancer or agency so that they can send the request. To enable the code from your store's Plan and permissions setting, select Only people with a collaborator request code can request access in the Collaborators section. Collaborator request codes are 4-digit codes that are automatically generated when you enable the requirement. You can expire the code and generate a new one at any time.

What permissions should I give the freelancer or agency?

Give only the permissions that you feel comfortable giving. If a freelancer or agency asks for certain permissions, there might be a good reason. If you aren't sure, then ask the freelancer or agency why they need the permissions.

For more information on permissions, refer to About staff permissions.

Can a freelancer use a collaborator account to log in to the Shopify app?

No. Collaborators can log in to your store only from the Partner Dashboard. Collaborators don't have passwords, so they can't log in to your store using the Shopify app.

If you want to give a freelancer access to your store using the Shopify app, then you can them as staff.

I accidentally rejected a request from a freelancer or agency, how can I get it back?

Ask the freelancer or agency to contact Partner Support. Partner Support will adjust the Partner's account so the Partner can send you another request.

What should I do when I'm finished working with a collaborator?

If you don't need any more help from the collaborator, then remove their account.

How do I report an issue with a freelancer or agency?

First, make sure that the problem isn't because of a communication issue or mismatched expectations. Shopify isn't directly responsible for issues with freelancers or agencies, but if you encounter an issue that Shopify should know about, then contact Shopify Support.

I got an email from a freelancer or agency that I don’t know or don’t want to work with, what should I do?

Review the request and confirm that you don’t want to work with them. If you aren't expecting a request, or if you don't recognize the sender, then you shouldn't accept their request. To report spam you can contact Shopify Support. You can require freelancers and agencies to enter a 4-digit collaborator request code when submitting a collaborator request, to more effectively control the requests that you receive. When the code is required, only partners with the code can request access to your store, and you won't receive requests from freelancers and agencies who don't include the correct code.

I'm a Shopify Plus merchant. Can I control a collaborator's access to specific apps and channels?

Yes. When approving access, you can set the same permissions for collaborators that you can for staff. If a collaborator requests access to your store, they can only see the option to request access to apps. Collaborators don't see the list of apps that you currently have installed.

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