Giving partners access to your store

You can use collaborator accounts to give Shopify Partners access to your Shopify admin directly through their own Partner Dashboard. Collaborator accounts give Partners access to only the sections of your store that you want them to see, and do not count towards your store's staff limit.

After a Shopify Partner submits a request to access your store, you'll receive an email about the request and a notification on your Shopify Home.

What are collaborator accounts?

If you're working with a freelancer or agency, then you can ask them to request access to collaborate on your shop. After they request access to collaborate, you can review their request to accept or reject it. After you accept their request, the new account will appear in a section labelled Collaborator Accounts in your Shopify admin. Collaborator accounts are separate from staff accounts, and they do not count towards your store's staff limit.

I am working with a freelancer or agency. How do I give them access?

Your freelancer or agency needs to request access to your store. Having the freelancer or agency request access gives you the benefits of those accounts not counting towards staff limits, as well as greater security through automatic expiry. Link your freelancer or agency to this article to get started.

What permissions should I give the freelancer or agency?

Only give the permissions that you feel comfortable giving. If a freelancer/agency has asked for certain permissions, there might be a good reason. If you aren't sure, then make sure to communicate with your freelancer/agency and ask why they need certain permissions. If you need further guidance, then see this article about account permissions.

Can a freelancer use a collaborator account to log in to the Shopify app?

Collaborator accounts can log in to your store only from the Partner Dashboard. Collaborator accounts don't have passwords, so they can't log in to your store using the Shopify app.

If you want to give a freelancer access to your store using the Shopify app, then you can add a staff account for them with the correct account permissions.

I accidentally rejected a request from a freelancer or agency, how can I get it back?

Ask your freelancer or agency to request access again.

After I am finished working with a freelancer or agency, what should do with the collaborator account?

You should delete the account if you don’t need it anymore and don’t suspect you will need further changes.

How do I report an issue with a freelancer or agency?

First make sure that the problem isn't because of a communication issue or mismatched expectations. Shopify isn't directly responsible for issues with freelancers or agencies, but if you encounter an issue that Shopify should know about then contact support.

I got an email from a freelancer or agency that I don’t know or don’t want to work with, what should I do?

Review the request and confirm that you don’t want to work with them. If you aren't expecting a request, or if you don't recognize the sender, then you shouldn't accept their request. To report spam you can contact support.

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