Updating orders

On the Orders screen, you can issue another receipt to a customer or view an order's note.

Re-issue a receipt

1. On the Orders screen, tap on an order to view its details.

2. Tap Receipt:

   

3. Tap one of the following receipt options:

• Email Receipt to send a copy of the receipt by email (you can add an email address if the customer didn't provide one at the time of checkout)
• Print Receipt to print a paper copy of the receipt
• Print Gift Receipt to print a paper copy of the receipt that doesn't show prices.

Add a note to an order

You might want to attach a note to an order if:

• you’ve refunded or canceled the order
• you’ve done an exchange for all or part of the order
• your customer has some additional requirements that you want to record.

You can add notes to completed orders or to orders that are still in the cart.

To add a note to a completed order:

1. On the Orders screen, tap on an order to view its details.

2. Tap the ... button:

   

3. Tap the Add note icon:

   

4. Enter your note and then tap Done:

   

View an order note

1. On the Orders screen, tap on an order to view its details.
2. To view a note, tap the ... in the top right-hand corner of the order details screen.