Updating orders
On the Orders screen, you can issue another receipt to a customer or view an order's note. The Orders screen is available only in Shopify POS for iPad and Android. It isn't available in Shopify POS for iPhone.
Re-issue a receipt
To reissue a receipt:
- On the Orders screen, tap an order to view its details.
- Tap Receipt.
- Tap one of the following receipt options:
- Email Receipt to send a copy of the receipt by email (you can add an email address if the customer didn't provide one at the time of checkout)
- Print Receipt to print a paper copy of the receipt
- Print Gift Receipt to print a paper copy of the receipt that doesn't show prices.
Tip
You won't see the options to print paper receipts if you don't have a receipt printer installed.
- On the Orders screen, tap an order to view its details.
- If there's no email address assocaited with the order yet, then tap Email Receipt, and enter the customer's email address.
- Tap Send beside the customer's email address.
- On the Orders screen, tap an order to view its details.
- Tap the
⋮button:
- Tap Send receipt.
- Enter or confirm the customer's contact information, and then tap the check mark to email the receipt.
Add a note to an order
You might want to attach a note to an order if:
- you’ve refunded or canceled the order
- you’ve done an exchange for all or part of the order
- your customer has some additional requirements that you want to record.
Tip
With Shopify POS for iPad, you can add a note to an order while it's still in the cart.
To add a note to a completed order:
-
On the Orders screen, tap an order to view its details.
-
Tap the
...button:
-
Tap Add note.
-
Enter your note and then tap Done.
You can view an order note by tapping the ... button from the order's details screen.
- On the Orders screen, tap an order to view its details.
- Tap Add note:
- On the Notes screen, enter your note about the order.
- Tap Done to save your note and return to the order details screen.
- On the Orders screen, tap an order to view its details.
- At the bottom of the screen, tap Add note:
- On the Edit note screen screen, enter your note about the order, and then tap the check mark to save it to the order.