Messenger is one of the most popular messaging apps in North America. You can use the Messenger channel in Shopify to connect with your customers and build your business in some great ways:

  • notify your customers in Messenger about their orders and shipping updates
  • let your customers shop directly from your Messenger conversations
  • respond to your customers' questions quickly in a single message thread.


After you activate the Messenger channel in your Shopify admin, your customers can sign up to receive Messenger updates from your store at checkout. They'll receive notifications when their orders are completed and shipped, and have the ability to shop for other products directly from your conversations in Messenger.

Learn more about how your customers can use Messenger to keep track of their orders and shop for new products:

Store eligibility

To be eligible for the Messenger channel, your Shopify store must be using the online store sales channel.


At this time, the Messenger channel is available only in English.

Next steps

Want to discuss this page?

Visit the Shopify Community

Ready to start selling online with Shopify?

Try it free