Shipping zones

The regions and countries that you ship to are known as shipping zones. Each shipping zone includes shipping rates that apply to customers whose addresses are within that zone. You can see your current shipping zones and shipping rates on the Shipping page in your Shopify admin.

Note

If a customer enters a shipping address that's in a region outside your shipping zones, then they'll be informed that no shipping rate is available for their area.

Create a new shipping zone

To create a new shipping zone:

  1. In the Zones and rates section, click Add shipping zone:

    Add shipping zone

  2. In the Zone name section, enter a name for your new shipping zone:

    New shipping zone name

  3. Click Add countries in the Countries section.

  4. Select the countries that you want to include in the shipping zone, and then click Add:

    Add destination
    If you select a large region like North America or Europe, then the shipping zone will include all the countries within that region. You can remove specific countries or regions using the checkboxes beside them.

  5. If you want to limit the shipping zone to certain areas within a country, then you can click Edit beside the region that you want to change:

    Edit regions
    You can add or remove specific states or provinces using the checkboxes beside them, then click Done:
    Edit provinces

    Note

    Not all countries display separate states or provinces in this section.

  6. If you want to add a manual shipping rate to the shipping zone, then click Add rate for the type of rate that you want to create:

    Pick rate type
    You can add shipping rates later if you want.

    Note

    If you use Shopify Shipping, then you can add calculated rates to your shipping zones at this time.

  7. When you're done, click Save. The new shipping zone will appear on the Shipping settings page in your Shopify admin.

Note

If you've already set up on-demand deliveries in your Shopify admin, then you'll need to add the on-demand delivery service to your new shipping rate manually after you create it.

Add or remove a country or region from an existing shipping zone

To remove a country or region from an existing shipping zone:

  1. In the Zones and rates section, click Edit for the shipping zone that you want to change:

    Edit shipping zone

  2. In the Countries section, click Add countries to add a new country to the shipping zone, or click the x icon beside a country to remove it from the shipping zone:

    Edit regions2

  3. When you're done, click Save.

Note

Remember to disable all calculated shipping rates for any countries that you don't want to ship to.

Delete a shipping zone from your shipping list

If you don't want to ship to customers in a certain zone any more, then you can delete that shipping zone from your shipping list. When you delete a shipping zone, it also deletes all the shipping rates you've set for that zone.

To delete a shipping zone from your shipping list:

  1. In the Zones and rates section, click Edit next to the shipping zone that you want to delete:

    Edit shipping zone

  2. Click Delete zone.

  3. Click Delete shipping zone to confirm:

    Delete shipping zone

Creating shipping zones based on postcode or zip code

There are apps that you can use to organize your shipping zones according to postal codes or ZIP codes. Visit the app store to find out what's available.

Next steps

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