Installing apps

After you've found an app that you want to use, you need to add it to your store. You can either install it from the Shopify App Store or with a third-party install link. If you want to install a custom app, then you need to use the unique install link provided by the developer.

Install an app through the Shopify App Store

Steps:

1. Log in to the Shopify App Store.
2. Find an app that you want to install, and then click it.
3. On the app listing page, click Add app.
4. In your Shopify admin, to authorize the use of the app, click Install app.

After the app is installed, you can view and use it from the Apps page in your Shopify admin.

Tip

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Install an app with a third-party install link

Note

Third-party install links work only for apps created before December 5, 2019. If you click a third-party install link for an app made after that date, then you get an error message in your Shopify admin and can't install the app.

Steps:

1. Get the app install link from the developer's site, and then click the link.
2. In your Shopify admin, to authorize the use of the app, click Install app.

When installing with a third-party install link, you receive a warning that the app isn’t from the Shopify App Store. This doesn’t necessarily mean that the app isn't safe to use. However, the app has not been through the verification and approval process that’s required for apps that are listed in the Shopify App Store.

Install a custom app

If you hire a developer to build a custom app for your Shopify store, then they provide you with an installation link. Custom app installation links are specific to your store, and can't be used to install the app on another store.

Steps:

1. Get the app install link from the developer, and then click the link.
2. In your Shopify admin, to authorize the use of the app, click Install app.

For security reasons, custom install links expire after seven days. If your link expires, then the app developer needs to provide a new one.

If a developer has a collaborator account on your store, then they can install custom apps for you if you give them the full App and channel access permission and enable them to add and delete apps.

Uninstall an app

You can uninstall an app from your store from the Apps page in Shopify.

Note

Some apps modify the theme of your online store. You should check to see if the app requires additional uninstall steps before you remove the app from your store.

Steps:

Desktop

1. From your Shopify admin, click Settings > Apps and sales channels.

2. In the row of the app that you want to uninstall, click Delete.

3. In the message that appears, click Delete.

iPhone

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ... button beside the name of the app.
3. Tap Delete.
4. If you're sure that you want to remove the app, then tap Delete to confirm.

Android

1. From the Shopify app, tap Store, and then tap Apps.
2. Tap the ⋮ button beside the name of the app.
3. Tap Delete app.
4. If you're sure that you want to remove the app, then tap Delete to confirm.
5. Enter feedback and tap Submit, or tap Skip.

If the app you removed requires additional uninstallation steps, then you can reach out to the app developers by going to Settings > Apps and sales channels > Get support in your Shopify admin.

View apps that have been uninstalled from your store

Early access

Viewing uninstalled apps is currently in early access and is available only to some Shopify stores.

You can view both installed and uninstalled apps from your store from the Apps page in Shopify.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Select the Uninstalled tab to view your uninstalled apps.

View and re-install previously uninstalled apps

Early access

Accessing previously uninstalled apps is currently in early access and is available only to some Shopify stores.

The About page for an uninstalled app lets you view basic details about the app, and perform the following actions:

• View the app listing on the Shopify App Store.
• Check for any app compatibility issues.
• Review app history, such as installs and uninstalls.
• Reinstall the app.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Select the Uninstalled tab to view uninstalled apps on your store.

3. Click the app that you want to view.

If the app meets compatibility requirements with your Shopify store, then an Install button will display in the top right corner.

View install or uninstall history for an app

Early access

Viewing app history is currently in early access and is available only to some Shopify stores.

Note

Sales channels are currently not supported for this feature and app history will not be displayed.

You can view the install and uninstall history of an app in your Shopify admin from the app's About page.

Steps:

1. From your Shopify admin, click Settings > Apps and sales channels.

2. Select the Installed or Uninstalled tab to view installed or uninstalled apps on your store.

3. Click the name of the app that you wish to view.

4. Locate the App history section within the app's About page to view install or uninstall events.

5. Optional: You can click on any events within the app history timeline to view additional details such as the staff member who took the action, uninstall reason, and uninstall description if available.

For apps with a history including more than 3 install or uninstall events, a See all link displays above the history timeline, which lets you access the full timeline of events.