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Uninstalling apps

You can use the Apps page in Shopify to uninstall an app, reinstall an app you previously uninstalled, and view an app's entire install history.

Some integrations are sales channels and appear under Sales channels in your admin rather than in Apps. If you can't find an integration on the Apps page, then refer to Manage sales channels to manage or remove it.

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Considerations for uninstalling an app

Review the following considerations before you uninstall an app from your Shopify admin:

  • Review additional uninstall steps: Some apps add code to your online store theme that isn't automatically removed when you uninstall the app. Before uninstalling, review the app's listing on the Shopify App Store or contact the app developer to find out if any extra steps are needed.
  • Review your billing: Uninstalling a paid app cancels future recurring charges, but you might still be billed for the current billing cycle. If you want to request a refund, contact the app developer before uninstalling. Learn more about uninstalling apps with recurring charges.
  • Cancel any external charges: Some third-party apps charge you outside of Shopify, so those charges won't display on your Shopify bill. Uninstalling the app from your Shopify admin doesn't cancel external charges. Review the app's billing settings or contact the app developer to cancel any separate subscriptions or payments.
  • Review inventory at app locations: If the app manages inventory at a location, then you need to transfer or delete that inventory as part of the uninstall process. Learn more about uninstalling an app that has inventory stored at an app location.
  • Consider impacts on your workflows: Any automations, integrations, or store features that depend on the app stop working after you uninstall it.
  • Save any important data: Some apps store data that you can't recover after uninstalling. Export any data you need before you remove the app.
  • Reinstallation: You can reinstall most apps after uninstalling them, but your previous app settings or data might not be restored. Learn more about viewing and reinstalling previously uninstalled apps.

Uninstall an app

You can uninstall an app from your store from the Apps page in your Shopify admin.

Some apps modify the theme of your online store. You need to confirm whether the app requires additional uninstall steps before you remove the app from your store. If the app that you want to remove requires additional uninstallation steps, then you can contact the app developers by going to Settings > Apps > Get support in your Shopify admin.

Steps:

Desktop

  1. From your Shopify admin, go to Settings > Apps.

  2. For the app that you want to uninstall, click Menu > Uninstall.

  3. Optional: From the Reason for uninstalling (optional) drop-down menu, select a reason for uninstalling the app.

  4. Click Uninstall.

Mobile

  1. From the Shopify app, tap Menu, and then tap Settings Settings.

  2. In the Store settings section, tap Apps.

  3. For the app that you want to uninstall, tap Menu > Uninstall.

  4. Optional: From the Reason for uninstalling (optional) drop-down menu, select a reason for uninstalling the app.

  5. Tap Uninstall.

Uninstall an app that has inventory stored at an app location

To uninstall a fulfillment app that has inventory stored at an app location, you need to transfer your inventory to another location or delete inventory. You can't delete inventory for committed inventory.

If you choose to transfer your inventory to a new location, then you can't exceed the maximum number of locations available on your Shopify subscription plan.

Steps:

  1. From your Shopify admin, go to Settings > Apps.

  2. Next to the app that you want to uninstall, click Menu, and then click Uninstall.

  3. Transfer or delete your inventory:

    • To delete your inventory, select Delete inventory. This option is available only for uncommitted inventory.
    • To transfer your inventory to an existing location, select Transfer inventory to an existing location, and then select an existing location.
    • To transfer your inventory to a new location, select Transfer inventory to a new location. If you exceed the maximum number of locations, then you can't transfer inventory to a new location.

  4. Optional: From the Reason for uninstalling (optional) drop-down menu, select a reason for uninstalling the app.

  5. Click Uninstall.

Delete a custom app

You can delete a custom app from your Dev Dashboard. When you delete a custom app, it can't be recovered. To delete a custom app, you need to uninstall it first from your store.

If you want to temporarily deactivate an app on your store without deleting it, then uninstall the app instead.

Steps:

  1. From your Shopify admin, go to Settings > Apps.

  2. Click Develop apps.

  3. Click Build apps in Dev Dashboard.

  4. In the Apps section, click the app that you want to delete.

  5. Click Settings.

  6. Click Delete app, and then click Delete app to confirm.

View apps that have been uninstalled from your store

You can view both installed and uninstalled apps from your store from the Apps page in Shopify.

Steps:

  1. From your Shopify admin, go to Settings > Apps.

  2. Select the Uninstalled tab to view your uninstalled apps.

View and re-install previously uninstalled apps

The About page for an uninstalled app lets you view basic details about the app, and perform the following actions:

Steps:

  1. From your Shopify admin, go to Settings > Apps.

  2. Select the Uninstalled tab to view uninstalled apps on your store.

  3. Click the app that you want to view.

If the app meets compatibility requirements with your Shopify store, then an Install button displays in the top right corner.

View install or uninstall history for an app

You can view the install and uninstall history of an app in your Shopify admin from the app's About page.

Steps:

  1. From your Shopify admin, go to Settings > Apps.

  2. Select the Installed or Uninstalled tab to view installed or uninstalled apps on your store.

  3. Click the name of the app that you want to view.

  4. Locate the App history section within the app's About page to view install or uninstall events.

  5. Optional: Click an event within the app history timeline to view any additional details that are available, such as the uninstall reason, uninstall description, and staff member who took the action.

For apps with a history including more than 3 install or uninstall events, a See all link displays above the history timeline, which lets you access the full timeline of events.