Setting up tipping options for online orders

Online tipping gives your customers the option to add a tip to their order on the payment page when they checkout. Customers can add the tip as a percentage of the order total or as a custom amount. You can customize the online tipping experience to suit your goals, such as supporting your business financially, or raising money for a charity.

Considerations for tipping options in your online store

Before you set up tipping options, consider the following:

  • Tipping options for your online store checkout must be set up using your Shopify admin, even if you have set up tipping options previously for your Shopify POS.
  • The tip is calculated on the cart's subtotal before taxes and shipping. However, tips are subject to credit card fees or transaction fees because they’re part of the order total.
  • Customers can't add tips when they place orders using Shop Pay.

Using online tipping with offsite payment gateways

If you decide to use offsite payment gateways, you should test the online tipping experience thoroughly before you add online tipping to your store. For example, some offsite payment gateways might not recognize the tipping line item.

If you discover that the tipping experience does not work as expected for a specific offsite payment gateway, then contact support for that gateway.

Set up tipping options from your Shopify admin

You can create up to three tipping options that are a percentage of the order's subtotal. Alternatively, customers can add a custom amount.

Steps:

Create a message about tipping during an online checkout

You can create a message about tipping that your customer will see during the checkout process. The message is created in the Themes section of your Shopify admin.

Steps:

Refund a tip

To include the tip portion in a refund, you must add the tip amount manually. You can edit the amount of the refund up to and including the tip amount.

For more information about refunding orders, see Refunding and canceling orders

Steps

Tip reports

In your Finances report, you can view the total amount of tips that were collected.

Steps

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