Getting started with Shopify Credit – Eligibility, application, and account management

Shopify Credit is a business Visa charge card that requires full payment of the balance. Your Shopify Credit card is accepted by any merchant or business that allows Visa transactions, except for prohibited categories. Shopify Credit doesn't permit transactions equivalent to cash, such as cash advances, money orders, wire transfers, or gambling transactions.

Upon approval and account setup, you have immediate access to a virtual Shopify Credit card for your convenience. You have the option to request a physical card, which is delivered to you within 5-8 business days.

Check eligibility and apply for Shopify Credit

Eligibility for Shopify Credit is based on several factors that help us determine the health of your business. Some of the key factors, including your business' performance rather than your personal credit score, are described in this guide. We don’t run personal or business credit checks at any time and your application won’t impact your credit score.

To determine if you're eligible for Shopify Credit, check your Shopify admin. If you're eligible, then you can apply for Shopify Credit.

If you don’t receive an offer, then your store is currently ineligible to apply, but you can add your shop to our waitlist. Upon becoming eligible, you’ll receive notifications on the Home page of your Shopify admin and by email. Shopify automatically evaluates eligibility on a regular basis, and your eligibility for an offer as well as the size of the offer is subject to change

If you're eligible for a higher limit on your Shopify Credit business card, then you receive a notification through your Shopify admin.

Shopify Credit eligibility

Your eligibility for Shopify Credit is determined by the following key factors:

Sales: Your eligibility for Shopify Credit and the size of your offer is generally determined by the sales you generate on the Shopify platform. This includes but isn't limited to sales volume, the number of days you have sales, the number of orders, and the number of orders shipped.
Returns, chargebacks, and disputes: A payment dispute occurs when your customers dispute a payment and contact the bank issuing their card or credentials to reverse the charge. The number of chargebacks and disputes during a defined period are used to review your eligibility.
Customer engagement: Customer engagement is also a factor in determining the health of your business. Eligibility and the offers you receive are based on the number of customers, and their engagement with your store.
Your engagement with the Shopify platform: Your use and engagement with the Shopify platform is also used to determine whether you have a healthy and growing business.
Your payment history with Shopify: Your payment history including on-time payments for Shopify’s services, and other financial services provided through Shopify such as Capital is used to determine your eligibility.
Failed debits: Failed debits for Shopify Services, past repayments or remittances for funding received, and for other financial services including Shopify Capital are used to determine eligibility. For example, if your authorized debit to repay your Shopify Capital funding fails, then this might affect your eligibility.
Your tenure on the Shopify platform: The length of time you've had a Shopify store is used to determine eligibility.
Compliance with Shopify’s Terms of Service: Shopify Credit isn't available to stores that potentially violate Shopify’s Terms of Service or other Shopify Agreements, including but not limited to Shopify Payments and Shopify Capital.
Other shops: Shopify also considers the factors above for other shops that are associated with your account when reviewing eligibility.

Traditional business credit cards might use your credit score to determine your credit limit. Your Shopify Credit limit is based on your business performance and other factors. We review your account every 6 months and might offer you a credit limit increase as your sales grow. If you're eligible for a credit limit increase, then existing offers will be available in your Shopify admin.

Requirements for Shopify credit

To use Shopify Credit, you need to meet the following minimum requirements:

You must be at least 18 years of age.
A valid United States Social Security Number (SSN) is required. Your SSN is used only to verify your identity. Your credit score isn't affected.
Shopify Payments must be set up or activated when signing up for Shopify Credit.
Only one account owner is permitted for Shopify Payments, and the business must be operated by a single owner. This requirement doesn't limit eligibility strictly to sole proprietorships. Multi-owner businesses can’t apply for Shopify Credit.
The store owner must have a physical personal address in the United States or Puerto Rico. Other United States territories aren't supported.
The store must be based in the United States or Puerto Rico. Other United States territories aren't supported.
You must have two-step authentication activated.
You must be on any Shopify plan except for Shopify Plus.

These requirements aren't exhaustive and additional criteria might apply for eligibility.

Applying for Shopify Credit

Shopify Credit is available to eligible Shopify merchants. You can check your eligibility for Shopify Credit in the Finance section of your admin. If you receive an offer to apply for Shopify Credit, then you can receive a decision in a few minutes. The application process might take longer depending on the amount of your offer, if documents are requested, or if there are any questions in relation to your application. Offers to apply aren't a guarantee that your application will be approved.

If your store is eligible to apply for Shopify Credit, then a message displays on the Home page of your Shopify admin. If you don't receive a message from Shopify, then your store is currently ineligible to apply for Shopify Credit. However, you can join the waitlist from the Shopify Credit offer page.

If you've already accepted and are using Shopify Credit, then you might receive Shopify Capital offers. You can accept these offers if you want to use the product. Learn more about how having Shopify Credit and Shopify Capital impact each other.

Shopify Credit’s impact on Shopify Capital

Accepting an offer from Shopify Credit doesn't disqualify you from receiving an offer from Shopify Capital, but accepting an offer might influence the terms or availability of others. We continuously review your business to ensure our products remain suitable and beneficial.

Offers are generated and recalculated on a daily basis. If you apply for Shopify Credit, then existing Capital offers are regenerated depending on eligibility. If you already have a pending application or funding with Shopify Capital, then you won't be eligible for Shopify Credit offers. Eligibility for Shopify Credit and Shopify Capital is never guaranteed.

Consequences of delinquency on Shopify Credit

If your Shopify Credit account becomes delinquent, you fail to pay your statement balance when due, or are otherwise in violation of the Shopify Credit Issuing Bank Terms or the Shopify Credit Program Terms, then you won't be eligible for Shopify Capital offers. Furthermore, any active Shopify Capital funding becomes immediately due and payable when you’re in violation of the Shopify Credit Issuing Bank Terms or the Shopify Credit Program Terms.

Application process

When you receive an offer for Shopify Credit, then you can complete the application process in your admin:

From your Shopify admin, click Finance.
In the Accounts section, click the Credit offer card.
Click Apply now.
In the Verify your information section, click Verify to review your personal information.
When you have verified your information, click Confirm.
Enter your Social Security Number (SSN), and then click Confirm.
Carefully review the Shopify Credit Program Terms.
Click Submit application.

Post-application requirements

If your application is approved, then your Shopify Credit account and virtual business card are created. To access your account and start using your card, finish setting up your account.

After your application is submitted, if additional information is required, then you'll be notified by email. This information must be provided within 30 days, or your application will be closed. Upon approval, complete your account setup to start using your virtual business card.

Update the information for your business or account representative

To update the information for your business or the account representative, you can use Shopify's virtual Help Center Assistant. The Help Center Assistant is currently only available in certain regions and in English only.

Steps:

Go to help.shopify.com.
In the chat, type I need to speak with someone to update my business information for my Shopify Credit application.
Click Select a store.
Select the store that you need assistance with.
Click Chat with a Support Advisor.

Complete your account setup

From your Shopify admin, click Finance.
In the Accounts section, click Credit.
Review whether you have two step authentication (2SA) activated for your account. 2SA is required to access all the features of Shopify Credit, so if you aren't already using 2SA, then click Set up two-step authentication.
Review how payments are debited and confirm your connected bank account information. This is the same bank account connected to your Shopify Payments account.
Optional: Add your virtual business card number to your mobile wallet. If you want to skip this step, then click Skip this task.
1. Click View card numbers to reveal your card's number, expiry date, and CVV.
2. Add your card information to your mobile wallet.
Optional: Order a physical Shopify Credit business card. If you want to skip this step, then click Skip this task.
1. Enter your shipping information.
2. Click Order physical card.
Click Finish setup.