Activating calculated shipping with UPS

You can display your negotiated UPS shipping rates in your checkout after you set up your UPS account, and then connect it to your Shopify admin.

If your store is based in the United States, then you can also complete the following tasks:

• Buy UPS shipping labels using your negotiated rates directly in your Shopify admin.
• Purchase shipping insurance for your UPS shipping labels.
• Buy returns labels.

Tip

Depending on your store's location, with Shopify Shipping you can display carrier-calculated rates without a shipping carrier account and buy discounted shipping labels directly in your Shopify admin.

Plan requirements for third-party carrier-calculated shipping

To use third-party carrier-calculated shipping, you must be on the Shopify Advanced or Shopify Plus plan. If you're currently on the Shopify plan, then you can opt for the monthly fee to add this feature or switch to yearly billing. Third-party carrier-calculated shipping isn't available on the Basic Shopify or Shopify Starter plans.

Requirements for activating calculated shipping with UPS

To activate calculated shipping with UPS, you need to meet the following requirements:

• You need to have a UPS account that has an account number, sometimes referred to as a Shipper Number.
• Your store needs to be on the Advanced Shopify or Plus plan. If you're on the Shopify plan, then you can add this feature for a monthly fee or switch from monthly to yearly billing. For more information, contact Shopify Support.

Note

To ensure your checkout's performance and reliability, there might be a small number of checkouts where the UPS-calculated rates are slightly different than the actual rates from the carrier.

Step 1: Register for an account with UPS

If you don't already have a UPS account, then you can register for one.

Steps:

1. Visit the UPS website.
2. Sign up for an account by using one of the affiliate sites, or by filling in the form as required.
3. Accept the UPS Technology Agreement, then click Sign Up.
4. Confirm your email address to complete the registration process.

Step 2: Get your UPS account number

Depending on when and how you created your UPS account, it might not have an account number, sometimes referred to as a Shipper Number, associated with it yet. You can check if your account already has an account number or register for one.

Find your account number

If you already have an account number, then you can find it on a copy of a UPS invoice or by logging in to your UPS account. If you don't have an account number, then you can register for one online.

Steps:

1. Log in to your account at the UPS website.
2. From the account menu in the top-right corner of the page, select Payment Options.

Under My payment methods, your account number is displayed in the Number column (your account number is in a format similar to 123AB4). If an account number isn't displayed here, then you need to register for one online.

Register for an account number with UPS

If your UPS account doesn't have an account number associated with it yet, then you need to register for one.

Steps:

1. Log in to your account at the UPS website.
2. From the account menu in the top-right corner of the page, select Payment Options.
3. From the Add a payment method menu, select Add new account, and then click Add.
4. Select the address that you want to register with, and then click Next.
5. Enter your answers for the questions about your shipping profile.

You can now enter your account number to connect your UPS account.

Step 3: Verify your address

You need to verify your account with the address that's associated with your account number.

Steps:

1. Log in to your account at the UPS website.
2. From the account menu in the top-right corner of the page, select Payment Options.
3. In the My payment methods section, find the correct account, and then click Edit.
4. Open the Location address section.
5. Use the entries for country and ZIP/postal code in this section to authorize your account.

Note

If you have any problems finding the correct address, then contact UPS for more information.

Step 4: Verify your invoice

If you've received an invoice in the past 90 days (or the past 45 days for accounts not based in the US or Canada), then you need to authorize your account with one of your past three invoices. If you haven't received an invoice in that period, then you don't need to complete this step.

Caution

You have three attempts to enter your information correctly before your account is locked by UPS for 24 hours. Make sure you verify that the information you are using is correct.

If you've enrolled in the UPS Billing Center, then you can view your invoices online.

Steps:

1. Log in to the UPS Billing Center.
2. In the Quick Links section, click View Invoice.
3. Select an applicable invoice by clicking the invoice number.
4. Click View/Download Invoice Data.

On your UPS invoice, you can find the following information:

• Your Invoice date, Invoice number, and Control ID display under Delivery Service Invoice on the top-right corner of the invoice.
• Your Invoice amount displays next to Amount due this period at the bottom of the invoice. If this amount is 0, then use the Charges this period amount that displays below Summary of Charges.

Note

Your invoice amount should be entered exactly as displayed, including commas and periods. If the amount is negative, then include a hyphen (-).

Step 5: Connect your UPS account

You need to register for a UPS account and have a UPS invoice before you can connect your UPS account to Shopify.

After you connect your account, your Shopify store uses shipping rates that your business has negotiated with UPS. It can take up to three business days before the negotiated rates are displayed in your checkout. If they don't display after three business days, then contact Shopify Support for assistance.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Shipping and delivery.
2. In the Carrier accounts section, add UPS as a shipping carrier:
   • If you don't have any shipping carrier accounts added, then click Connect carrier account, and then click UPS.
   • If you already have a shipping carrier account added, then click Manage carriers, and then click Connect account next to UPS.
3. After you're redirected to UPS, login in to your UPS account.
4. After logging in, you're redirected to your Shopify admin. In the Account/Shipper number field, enter your UPS account number, then click Submit.

After you connect your UPS account to Shopify, a new entry is added to the Additional Users section of your account page in your UPS account. This is the Shopify account that is connected to UPS, which includes an account ID and the email address that's associated with your Shopify account.

This additional user entry is required. If you remove it, then your UPS and Shopify accounts are no longer connected. If this entry is removed, then you need to contact Shopify Support to resolve the issue.

Step 6: Test your carrier-calculated shipping rates

After you connect your third-party shipping carrier to your Shopify admin, you can test your account integration and preview calculated shipping rates for specific package types, sizes, and destinations within the Shopify admin.

The shipping rates that are displayed during testing are sample rates and might be different from the shipping rates displayed to your customers at checkout.

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Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Carrier accounts section, click Test account next to the carrier that you want to test.

3. Select the package type, and then enter the size and weight.

4. Adjust your origin and destination addresses. The Ship From and Ship To fields use your default location information.

5. Click Test rates to view sample rates.

6. Optional: Click the Details tab to enter different package details.

7. Click Close.

Step 7: Set up carrier-calculated shipping rates

Set up your shipping rates calculated by UPS to display them to your customers at checkout.

Desktop

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Shipping section, click the shipping profile that you want to add carrier-calculated rates to.

3. Next to the zone where you want to add a rate, click Add rate.

4. Select Use carrier or app to calculate rates.

5. In the drop-down menu, choose the shipping service that you want to add calculated rates for.

6. In the SERVICES section, select the shipping methods from that shipping service that you want to provide as options for your customers at checkout.

7. Optional: In the FUTURE SERVICES section, choose whether to automatically offer any new services that the shipping service makes available.

8. Optional: In the HANDLING FEE section, add any handling fee that you'd like to be added to the calculated rate.

9. Click Done, and then click Save.

Getting support

If you're having issues with your UPS account setup, then you can visit the UPS Help and Support Center or contact UPS customer support:

Getting support for UPS account setup

Country	Contact number
United States	1-800-742-5877
Canada	1-800-742-5877
United Kingdom	03457 877 877

For help connecting your UPS account to your Shopify store, questions about UPS labels purchased through Shopify Shipping, or issues with claims on refunded labels, you can contact Shopify Support.

Deactivate UPS calculated shipping

If you no longer want to use calculated shipping by UPS, then you can disconnect your carrier account from your Shopify admin.

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Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Carrier accounts section, click Manage carriers.

3. Next to UPS, click Disconnect account.

4. In the dialog, click Disconnect account to confirm the deactivation.

UPS account types

Description of the different UPS account types

Account type	Method	Description
Daily pickup	Pickup	A UPS driver stops at your location once per business day, as scheduled. You can schedule daily pickups at UPS.com. To learn more about this service, refer to Daily Pickup
One-time pickup	Pickup	You call UPS to have your packages picked up by scheduling a pickup online or by phone as needed. To learn more about this service, refer to UPS On-Call Pickup.
Customer counter	Drop off	You drop off your packages at a UPS customer center (The UPS Store locations, authorized shipping outlets, and UPS access points).
Letter center	Drop off	You drop off your packages at a UPS drop box.
Air service center	Drop-off	You drop off your packages at an air service center.

UPS international shipping and customs documents

You can reduce paper waste and speed up customs clearance by using UPS Paperless® Invoice when you ship internationally with UPS. When buying international shipping labels using your own UPS account, check your UPS account to make sure your UPS Paperless® Invoice preferences are set to submit paperless commercial invoices. If you're shipping to a country that accepts paperless documentation, then your customs documentation is automatically submitted electronically, and you need to print only the shipping label.

If you're shipping to a non-supported country or region, then you need to print the customs forms and attach them to your shipment.