Setting up shipping to pickup points with Shopify Shipping

Note

This feature is currently only available to stores in France, Italy, Spain, and the UK, and to eligible stores on the Shopify Plus plan. Refer to the requirements for using pickup points.

You can set up the option to ship orders to a pickup point instead of directly to a customer's address. Pickup points and how they work can vary from carrier to carrier, but are most often one of the following types of locations:

• Local post offices.
• Relay points, which are retail businesses that are a part of the carrier's pickup network and offer local parcel pickup.
• Specialized parcel stores. Some carriers have their own local parcel stores where you can drop off, pick up, or return packages.
• Self-service lockers that are located near shopping centers, parking lots, and metro stations. These lockers are available 24/7, so packages can be picked up at any time.

During checkout, your customers can choose a delivery method to ship to a pickup point, and then select the pickup point where they want their order delivered.

After the order is delivered to a pickup point, your customer receives an SMS or an email notification that their order is ready for pickup. Some pickup points are open 24/7, so your customers can pick up their packages any time they want.

Requirements for using pickup points

To use pickup points, your store needs to meet any of the following requirements:

• Your store and fulfillment locations are based in France, Italy, Spain, or the UK, and you're using any of the Shopify Shipping carriers that support pickup points. Currently, these are the carriers that support pickup points:
  • Evri
  • Colissimo
  • Correos
  • Mondial Relay
  • Poste Italiane
• Your store is on the Shopify Plus plan, and you're using a custom app with the Pickup Point Delivery Option Generator API. Developers using this API have their own requirements to create a custom app.

Checkout experience

If you activate pickup points, then eligible customers have pickup points as a shipping option at checkout. Using a map or list of pickup points, customers can select the pickup point where want their shipment to be delivered.

After they select a pickup point, relevant information about the pickup point is displayed, such as opening hours, address details, pickup point name, and price.

If a pickup point is full, then it won't be displayed to customers at checkout until there is room for new shipments.

Your customers need to meet the following requirements to have pickup points as an option during checkout:

• All physical products in the cart are eligible for shipping from one location.
• The fulfillment location has the inventory available to fulfill the entire order.
• An accelerated checkout method isn't chosen by the customer in the first step of the checkout. If your customer pays using Apple Pay, Google Pay, Amazon Pay, or PayPal, then shipping to pickup points isn't available.
• The customer cannot be completing checkout as a B2B customer.

Considerations

Before activating pickup points, review the following considerations:

• Stores on the Shopify Plus plan that use custom apps with pickup points can't buy shipping labels through Shopify Shipping. You're responsible for coordinating the delivery of the order to the pickup point location. Developers can make your custom app retrieve the pickup point for an order.
• A pickup point order that's completed with a Shopify Shipping carrier that supports pickup points can't be edited after the order is placed. However, a pickup point order completed using a custom app with pickup points can be edited, with the option to edit the pickup point address. Developers can make your custom app edit the selected pickup point.

Set up shipping to pickup points

You can set up shipping to pickup points for each of your store's eligible locations.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Shipping to pickup points section, click the location where you want to offer shipping to pickup points. If you have several locations, then click Show more to display all your locations.

3. Select Ship to pickup points from this location.

4. In the Pickup point rates section, click the … button, and then click Edit rate.

5. Select the pickup point providers to apply the rate to and set up your flat rate, weight, or price based shipping rates. If you want to offer free shipping, then enter 0.

6. Click Done, and then click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Shipping and delivery .
3. Scroll to Shipping to pickup points section, and then tap the location where you want to offer shipping to pickup points. If you have several locations, then tap Show more to display all your locations.
4. Select Ship to pickup points from this location.
5. In the Pickup point rates section, tap the … button, and then tap Edit rate.
6. Select the pickup point providers to apply the rate to and set up your flat rate, weight, or price based shipping rates. If you want to offer free shipping, then enter 0.
7. Tap Done, and then tap Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Shipping and delivery .
3. Scroll to Shipping to pickup points section, and then tap the location where you want to offer shipping to pickup points. If you have several locations, then tap Show more to display all your locations.
4. Select Ship to pickup points from this location.
5. In the Pickup point rates section, tap the … button, and then tap Edit rate.
6. Select the pickup point providers to apply the rate to and set up your flat rate, weight, or price based shipping rates. If you want to offer free shipping, then enter 0.
7. Tap Done, and then tap Save.