Shopify Shipping with Correos
If you're shipping from a location in Spain, then you can buy Shopify Shipping labels from Correos. You can ship your products from a Correos drop-off location to your customer's address within Spain. The shipping rates that you're charged are based on Shopify's account with Correos.
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Considerations for shipping packages with Correos
Review the following considerations when using Shopify Shipping with Correos:
- Shopify Shipping with Correos ships domestically within Spain only, no international destinations are supported.
- Shopify Shipping with Correos does not support shipping to the Canary Islands.
- To purchase Correos shipping labels, your store's address needs to be based in Spain.
- A customer email address is required for purchasing Correos shipping labels.
- You can't schedule pickups with Correos to collect your shipments through Shopify Shipping.
- Shipping claims for late deliveries aren't supported for Correos shipments.
- Correos doesn't ship to PO boxes.
Getting your products to Correos
You can drop off your products at a Correos drop-off location. Find your nearest Correos drop-off location.
Domestic shipping with Correos
Correos doesn't have guaranteed delivery times, but it aims to deliver shipments within 72 hours depending on the origin of the goods and products.
Review the following table to learn more about Correos shipping services within Spain:
| Shipping Service | Description |
|---|---|
| Correos Standard Home | Delivers packages within 2-3 days. |
| Correos Premium Home | Delivers packages within 1-2 days. |
If your shipment fails to deliver, then after 2 failed delivery attempts, the shipment is left at the post office for 15 days for the consignee to collect it. If the consignee doesn't collect the shipment at the post office, then the parcel is returned to the sender.
Package requirements for Correos shipments
Correos have minimum and maximum package requirement values for domestic shipments. Make sure to review these values before shipping your packages with Correos.
The following are the minimum package dimensions for Correos:
- minimum box dimensions must be greater than 10.1 cm in length, 15.1 cm in width, and 1.1 cm in height
The following are the maximum package dimensions for Correos:
- the sum of package (length + width + height) is 210 cm
- the length can't exceed 120 cm
- maximum weight is 30 kg
Correos pickup points
To deliver to a pickup point with Correos, you must first set up shipping to a pickup point.
After you've selected which locations can deliver to a pickup point and edited your rates, your customers can choose Ship to pickup point as their delivery method, and then select the pickup point where they want their order delivered.
Packages can be picked up at post offices. After the shipment is delivered to a pickup point, your customer receives an SMS or an email notification that their shipment is ready for pickup. If your customer doesn't collect their shipment from the pickup point within a specific time period, then Correos automatically returns the shipment to the sender.
Review the following table to learn more about Correos pickup points:
| Pickup point | Description |
|---|---|
| Post office | Local post offices within Spain. Packages must be picked up within 15 days. |
Submitting shipping claims for Correos shipments
If you're using Correos with Shopify Shipping and your Correos shipment is lost or damaged, then you can submit a shipping claim with Shopify Shipping Support.
Claims for late shipments aren't supported.
Included insurance coverage for Correos shipments
Correos offers coverage of either €6.67 EUR per kilogram or the declared product value, whichever is lower. Shipping label costs aren't included within Correos carrier coverage.
Submitting a shipping claim for a lost Correos shipment
If your Correos shipment is lost, then you can submit a claim from 3 days up to 1 year after the label purchase date.
To initiate a shipping claim with Correos,submit a shipping claim in the Shopify admin.
Include the following information in your claim:
- cost invoice showing the value of the contents or a screenshot of the order confirmation page
- description of the package and lost items in the Reason for filing a claim section
Submitting a shipping claim for a damaged Correos shipment
If your Correos shipment is damaged, then you can submit a claim within 5 days from the delivery date.
To initiate a shipping claim with Correos, submit a shipping claim in the Shopify admin.
Include the following information in your claim:
- photos of the outside of the package with the Correos label on the package
- photos of the inside of the package
- photos of the damaged items
Requesting support for Correos shipments
If you're using Correos with Shopify Shipping and you need help, then you can contact Shopify Support. You can also submit shipping claims for Correos shipments that are lost or damaged.
Rerouting a Correos shipment
You can request a shipment reroute only if the package isn't in transit or delivered. To reroute your shipment, you need to contact Shopify Support and provide the following information:
- tracking number
- the new delivery address
Disputing an adjustment for a Correos shipment
If you're incorrectly charged an adjustment, such as an adjustment for an incorrect shipment weight or oversized package, then you can dispute the adjustment within 5 days of the charge.
When you contact Shopify Support, make sure to provide the following information:
- tracking number
- reason for the dispute
- any supporting documents or images, such as one that displays the measurement of a package