This page was printed on Mar 23, 2023. For the current version, visit https://help.shopify.com/en/manual/inbox.
Shopify Inbox creates a single mailbox for all your online customer interactions. Shopify Inbox lets you manage customer conversations, customize the chat appearance on your online store, create automatic responses, and view conversation analytics from your Shopify admin. Shopify Inbox is available on the web at inbox.shopify.com, and can also be downloaded on iOS and Android mobile devices.
Shopify Inbox lets you easily add chat to your online store, allowing customers to message you while they shop. You can also receive Inbox messages from customers using other messaging channels like Messenger. Shopify Inbox lets you view and respond to these messages from your desktop and mobile device.