Configuring chat settings and appearance for Shopify Inbox
In Shopify Inbox, you can customize the appearance of the chat button on your online store and set up automatic first replies to customers based on your hours of availability.
You can also turn on chat for the Shop channel to let customers send you messages from the Shop app.
You can also create instant answers to provide answers to your customers common questions. Shopify Magic provides suggested instant answers based on your store policies and your chat history.