Displaying your store's sending email
If you notice that your customers' inboxes display your emails as
email@example.com and you want to change this, then you need to Change your sender email address.
To understand the terms used in this article, refer to Domains terminology.
On this page
- Example 1: Sending from a DMARC protected domain without authentication
- Example 2: Email domain belongs to a third party without DNS access
- Example 3: Domain purchased through a third-party without authentication
- Example 4: Domain purchased through a third-party with authentication but no DMARC record
- Example 5: Domain purchased through Shopify
Example 1: Sending from a DMARC protected domain without authentication
If you send emails from a DMARC (Domain-based Message Authentication, Reporting, and Conformance) protected domain but haven't authenticated your sender email with DKIM and SPF, then follow these steps:
- Access your domains DNS records.
- Authenticate your sender domain by adding CNAME records to your domain.
Example 2: Email domain belongs to a third party without DNS access
If your email domain belongs to a third party and you don't have access to the DNS records to authenticate the domain, then consider using your own domain. You can purchase a domain from Shopify or a third-party domain provider such as GoDaddy or Namecheap.
Example 3: Domain purchased through a third-party without authentication
If you've purchased a domain through a third-party domain hosting provider but haven't authenticated it yet, then follow these steps:
Example 4: Domain purchased through a third-party with authentication but no DMARC record
If you've purchased your domain through a third-party and have already authenticated it, but you don't have a DMARC record, then you need to add a DMARC record.
Example 5: Domain purchased through Shopify
If you purchased your domain through Shopify, then a DMARC record is automatically inserted into your DNS records if you don't already have one in place. However, if you choose to opt-out or revert that DMARC record, then your email address is rewritten to
To verify your DMARC record, you can use the DMARC record checker.