Requirements and considerations for using Shopify Markets Pro

Before you apply and set up Shopify Markets Pro, you need to review the following requirements and considerations. Markets Pro doesn't support some countries or regions, and currencies.

Requirements for using Markets Pro

Your business needs to meet the following requirements to use Markets Pro:

Considerations for using Markets Pro

Before you apply and start using Markets Pro, review the following considerations:

  • Markets Pro doesn't support redirects at checkout.
  • Markets Pro isn't compatible with dropshipping and print on demand apps.
  • Markets Pro isn't compatible if you've connected your UPS account to your Shopify admin.
  • Markets Pro doesn't support subscriptions.
  • Markets Pro and the Global-e app are incompatible with each other and can't be used at the same time.
  • PO boxes aren't supported for origin or destination addresses with Markets Pro.
  • Markets Pro orders require your customer's phone number. A phone number is collected at checkout for Markets Pro orders.
  • Markets Pro doesn't work in some customers' countries. For more information, refer to Unsupported countries.
  • You can purchase only DHL Express shipping labels and fulfill your international orders using one of the Markets Pro fulfillment options.
  • Markets Pro doesn’t support order returns. Your customers can buy a return label by themselves or use a third-party provider.
  • Markets Pro rejects payment pending orders that are sent to Australia, the United Kingdom, New Zealand, Norway, and any country that's a part of the European Union.
  • The following considerations apply to draft orders:
    • If you add a custom shipping fee for draft orders that are managed by Markets Pro, then import taxes aren't collected and your order is canceled by Markets Pro. Instead, send an invoice to your customer and allow them to select a shipping method at checkout.
    • If you mark a draft order that's managed by Markets Pro as paid, then this order becomes a regular order and isn't managed by Markets Pro anymore. Your customer is charged duties and import taxes on delivery, and you can't buy discounted Markets Pro shipping labels.
    • You can't collect payments by credit card for draft orders that are managed by Markets Pro.

Unsupported countries and regions

Markets Pro doesn't sell or ship products to some countries and regions. The following list contains countries and regions that aren't supported by Markets Pro:

  • Afghanistan
  • Åland Islands
  • American Samoa
  • Antarctica
  • Ascension Island
  • Belarus
  • Bouvet Island
  • British Indian Ocean Territory
  • Burundi
  • Central African Republic
  • Christmas Island
  • Cocos (Keeling) Islands
  • Congo
  • Côte d'Ivoire
  • Cuba
  • Democratic People's Republic of Korea
  • Democratic Republic of the Congo
  • Eritrea
  • France, Metropolitan
  • French Southern Territories
  • Guam
  • Heard Island and McDonald Islands
  • Holy See
  • Iran
  • Iraq
  • Isle of Man
  • Kosovo
  • Lebanon
  • Liberia
  • Libya
  • Mali
  • Marshall Islands
  • Micronesia
  • Myanmar
  • Netherland Antilles
  • Niger
  • Norfolk Island
  • Northern Mariana Islands
  • Palau
  • Pitcairn
  • Puerto Rico
  • Russian Federation
  • Saint Pierre and Miquelon
  • Sint Maarten (Dutch part)
  • Somalia
  • South Georgia and the South Sandwich Islands
  • South Sudan
  • State of Palestine
  • Sudan
  • Svalbard and Jan Mayen Islands
  • Syrian Arab Republic
  • Tajikistan
  • Tokelau
  • Tristan da Cunha
  • Turkmenistan
  • Ukraine
  • United States Minor Outlying Islands
  • United States Virgin Islands
  • Venezuela
  • Wallis and Futuna Islands
  • Western Sahara
  • Yemen
  • Zimbabwe

Unsupported currencies

Markets Pro doesn't support some currencies. Unsupported currencies switch to USD. The following list contains currencies that aren't supported by Markets Pro:

  • AFN
  • BHD
  • BIF
  • BTN
  • BYN
  • CDF
  • EEK
  • GHS
  • JOD
  • KWD
  • LRD
  • LSL
  • LTL
  • LVL
  • LYD
  • MKD
  • MRO
  • OMR
  • SOS
  • SVC
  • TMT
  • TND
  • VEF

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