Shipping with DHL Ecommerce on Shopify Markets Pro

You can use DHL eCommerce Parcel International Direct and DHL eCommerce Parcel International Standard as shipping services with Shopify Markets Pro.

Considerations for using DHL eCommerce with Markets Pro

Review the following consideration before you ship using DHL eCommerce:

  • When you print DHL eCommerce shipping labels, they're printed as United States Postal Service (USPS) labels, because you need to drop off your shipment at a USPS drop-off location. USPS transfers your shipment to DHL. Alternatively, if USPS already picks up shipments from your shipping location, then these packages can be picked up by USPS along with your other deliveries.
  • DHL eCommerce is the only service that supports dropping off at a USPS drop-off location. If you're delivering your packages to a USPS location, then ensure that you don't combine your DHL eCommerce packages with DHL Express or UPS packages.

Shipping services for DHL eCommerce with Markets Pro

DHL eCommerce offers two services, Direct and Standard. In addition to different package requirements and value restrictions, these services differ in the countries and regions packages can be sent to and whether the service supports delivered duty paid (DDP) shipments. Refer to the following table to learn more about the differences between these two services.

Shipping serviceDDP supportShips to
DHL eCommerce Parcel International Direct

Supports DDP. A DDP shipping label indicates that the seller has included payment for duties, import tax, and brokerage fees. Learn more about DDP.

To send a DDP shipment, you need to collect import tax and duties at checkout, and buy DDP shipping labels.

Ships to 37 of the largest e-commerce markets, including Australia, Canada, the European Union, Hong Kong, Israel, New Zealand, Singapore, South Korea, and the United Kingdom.
DHL eCommerce Parcel International StandardDoes not support DDP. Shipments with DHL eCommerce Parcel International Standard must be sent as delivered duty unpaid (DDU), which indicates that duties, import tax, and brokerage fees have not been paid, and are collected from the customer at delivery. Learn more about DDU.Ships to over 220 countries and regions worldwide.

Package requirements for DHL eCommerce with Markets Pro

DHL eCommerce places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.

Weight and dimension requirements for DHL eCommerce
MeasurementDHL eCommerce Parcel International DirectDHL eCommerce Parcel International Standard
Length42 inches (79 inches when shipping to Canada)47 inches
WidthSize for DHL eCommerce Parcel International Direct is calculated using (length + girth). The total size limitation is 79 inches (118 inches when shipping to Canada)24 inches
Height24 inches
Weight44 lbs (66 lbs when shipping to Canada)44 lbs (66 lbs when shipping to Canada)

Free DHL shipping supplies

You can order free shipping supplies by emailing DHL at ShopifyMPSupplies@dhl.com. This link opens a template email in your preferred email client:

Value restrictions for DHL eCommerce with Markets Pro

The maximum order value for a shipment with DHL eCommerce Parcel International Direct and DHL eCommerce Parcel International Standard is 1,000 USD. Certain countries and regions are exceptions to this limit.

DestinationDHL eCommerce Parcel International DirectDHL eCommerce Parcel International Standard
Australia1,000 AUD2,000 AUD
Canada3,300 CAD2,500 CAD
ChinaN/A1,000 CNY
Germany1,000 EUR1,000 EUR
New Zealand1,000 NZD1,000 NZD
United Kingdom2,500 GBP900 GBP

Certain product categories, such as jewelry or watches, can't exceed 5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to the maximum order value, but you need to make sure that the value of individual jewelry items don't exceed 5,000 USD.

Getting your products to DHL eCommerce

If you use DHL eCommerce with Markets Pro, then you need to drop off your shipment at a USPS drop-off location or have USPS pick up the shipment. Learn more about USPS pickup services, including recurring pickup. USPS transfers your shipment to DHL.

Shipping coverage for DHL eCommerce with Markets Pro

DHL eCommerce includes up to 100 USD of coverage for each shipment in the event of lost or damaged shipments.

Submitting a claim

If your shipment is lost or damaged, then contact Shopify Support to submit a claim. If a package arrives damaged, then you can submit a claim immediately regardless of the shipping service. Packages have a claims window of 90 days from the date DHL eCommerce first scans the package at one of their distribution centers. DHL eCommerce packages are only eligible for a lost claim after 21 days when the tracking displays the package is still in the United States, or 45 days when the package is in the international phase of transit. Learn more about DHL eCommerce lost claim instructions.

As soon as you discover that a package is lost or damaged, contact Shopify Support to submit a claim. You need to provide the following information to file a claim:

  • the order number
  • the receiver's phone number
  • a screenshot that displays messages from your customer confirming loss or damage of package
  • for damage claims, include the following information:
    • a description of the damage
    • photos of the damaged package and products
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