You can communicate with your customers using Facebook Messenger in the Facebook channel. Messenger connects to Shopify Inbox to let you send and receive all your messages in one place. Customers can message you from your Facebook business page by using the Message us button.
Messenger lets you receive messages and communicate with customers through Facebook Messenger by using Shopify Inbox. Before you add Messenger, make sure that you have a Facebook business page.
Use Shopify Inbox to access all of your customer messages in one location.