Shop merchant guidelines
To be featured in the Shop app, make sure that you review and comply with the merchant requirements and product restrictions.
Purchases made on Shop are processed through your online store. Shop and Shopify aren't involved in facilitating the purchase, sale, or delivery of goods or services. Therefore, you, as the merchant, are responsible for handling and responding to all purchases, deliveries, customer service questions, refunds, returns, complaints, problems, and disputes. Shop reserves the right to remove you or your products from Shop at any time, and for any reason.
Starting on January 1, 2025, The Shop sales channel will automatically collect, remit, and file taxes for all orders shipping to or within the United States. Tax is reported under SC Commerce Services Inc. This will happen regardless of your current sales tax settings. Learn more about how tax is remitted for the Shop sales channel.