Setting up and managing Shopify Collective shipping settings
Your supplier sets the shipping cost they charge you for shipping the orders to your customers. After you import your first product from a Shopify Collective supplier, a custom shipping profile with your supplier's shipping costs is created automatically in your Shipping and delivery settings.
You can decide and adjust the new custom shipping profile to charge customers the shipping rates that you want for orders containing Shopify Collective products. The custom shipping profile isn't kept in sync with supplier's shipping costs set on Shopify Collective. If your supplier adjusts the shipping rates, then you're notified by email.
If you use Shopify Collective automatic payments with your suppliers, then you're automatically charged the shipping rates that suppliers configure on Shopify Collective. You can view how much your supplier charges for shipping in the supplier's profile by going to Collective (Retailer) app > Suppliers > View shipping costs.
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Considerations for managing shipping with Shopify Collective
- The shipping rates that you configure and the shipping rates that you customers select at checkout aren't synced with your supplier.
- Calculated shipping rates don't work with products that are imported using Shopify Collective. You need to use flat shipping rates.
- If you don't use Shopify Collective automatic payments, then both you and your supplier need to agree how you handle payments for Shopify Collective order shipping cost. For example, you can manage payments outside Shopify by an invoice or direct bank transfer.
- If an order contains products from different shipping profiles or location groups, then your shipping rates are combined into a single shipping rate that's displayed to your customers at checkout. Currently, there is no way to prevent combined shipping rates at checkout.
Configure your shipping rates for Shopify Collective products
You can configure what you charge your customers for shipping Shopify Collective products. You need to adjust the new custom profile that's created when you import a first product from the supplier.
From your Shopify admin, go to Settings > Shipping and delivery.
In Custom shipping rates section, find a custom profile [Supplier name] Shopify Collective that you want to edit, and then click Manage.
Make any adjustments to your shipping profile.