Managing comments on blog posts

Comments on blog posts can provide a place for conversations about your business and products. You can allow customers to comment on your blog posts, turn off commenting, or allow comments to be submitted pending moderation.

Note

Before you can allow comments for a blog, you need to publish at least one blog post.

Allow or turn off comments on a blog

When you create a new blog, comments for the blog are turned off by default. The comment settings have the following three options:

• Comments are disabled: Visitors to your blog can't leave comments on posts.
• Comments are allowed, pending moderation: Visitors to your blog can leave comments, but you will need to review the comments before they display on your blog.
• Comments are allowed, and are automatically published: Visitors to your blog can leave comments and they display on your blog without your review.

Steps:

Desktop

1. From your Shopify admin, go to Content > Blog posts.

2. Click Manage blogs.

3. Click the name of the blog that you want to edit.

4. In the Comments section, select the option that you want, and then click Save.

iPhone

1. From the Shopify app, tap .
2. Tap Content.
3. Tap the menu dropdown, and then tap Blog posts.
4. Tap > Manage blogs.
5. Tap the name of the blog that you want to edit.
6. In the Comments section, select the option that you want, and then tap Save.

Android

1. From the Shopify app, tap .
2. Tap Content.
3. Tap the menu dropdown, and then tap Blog posts.
4. Tap > Manage blogs.
5. Tap the name of the blog that you want to edit.
6. In the Comments section, select the option that you want, and then tap ☰.

Manage comments

If you choose to allow comments to be submitted, then you can manage comments for your blog. Comments can have one of the following statuses:

• Automatically approved comments or comments that you approve manually have the Approved status.
• Comments that require manual approval have the Not approved status.
• Comments marked as spam automatically or manually have the Spam status.

You can take any of the following actions for blog post comments:

• Approve comments with the Not approved status.
• Mark comments as spam
• Unmark comments with the Spam status
• Delete comments

The default status of comments depends on whether you've selected for comments to publish automatically or require moderation. Comments with the Approved status can't be marked as Not approved, but you can delete the comment to remove it from your blog post.

The status of the comments is displayed on the Manage comments page of the Content > Blog posts section of your Shopify admin. You can also review and manage comments for a specific blog post in the Comments section of a blog post details page.

Tip

If you want the option to reply to blog comments, then consider installing a blog app from the Shopify App Store.

Steps:

1. From your Shopify admin, go to Content > Blog posts.

2. Click Manage comments.

3. Select at least one comment and take any of the following actions:

• To approve and publish a comment with the Not approved status, click Approve.
• To mark the comment as spam, click Mark as spam.
• To unmark a comment with the Spam status, click Unmark as spam.
• To delete the comment, click … > Delete comments, and then click Delete. Deleted comments can't be recovered.

Approve or delete comments

If you choose to allow comments to be submitted pending moderation, then you need to approve all comments before they're published on your blog. You can approve or delete multiple comments using a bulk action.

Steps:

1. From your Shopify admin, go to Content > Blog posts.

2. Click Manage comments.

3. Select at least one comment with the Not approved status and choose one of the following actions:

• To approve and publish the comment, click Approve.
• To mark the comment as spam, click Mark as spam.
• To delete the comment, click … > Delete comments, and then click Delete. Deleted comments can't be recovered.

Remove spam comments

Shopify checks all blog comments for signs of spam and flags them. Flagged comments aren't displayed on your blog, but they're displayed in your Shopify admin. You can manually mark comments as spam only on desktop.

Note

If you mistakenly mark a selected comment as spam, or if you find that a comment has been automatically flagged as Spam when it shouldn't have been, then you can select the comment and then click Unmark as spam. This automatically marks the comment as Approved, and it also sends a notification to Shopify to help improve the spam filters.

Steps:

1. From your Shopify admin, go to Content > Blog posts.

2. Click Manage comments.

3. Select at least one comment with the Spam status.

4. Click Mark as spam.

5. Optional: To delete the comment, click … > Delete comments, and then click Delete. Deleted comments can't be recovered.