SSL Unavailable error

This page was printed on Oct 21, 2020. For the current version, visit https://help.shopify.com/en/manual/online-store/os/domains/managing-domains/ssl/ssl-unavailable.

When you add your custom domain, a new SSL certificate is automatically created. This process can take up to 48 hours. During that time, you might see an error that reads SSL Unavailable in your Shopify admin and you might see one of the following security errors in your browser when you visit your online store:

  • Your connection is not private - Google Chrome
  • Your connection is not secure - Mozilla Firefox
  • There is a problem connecting securely to this website - Microsoft Edge.

If you still see the error after more than 48 hours, then try the troubleshooting steps below.

Troubleshooting

To resolve the security error, make sure that your domain record settings are configured correctly. The most common issues with domain configurations are:

If you've made changes to your domain record settings so that they're configured correctly, then it can take up to 48 hours for those changes to take effect. If you still see the security error message after 48 hours, then contact Shopify Support.

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