Renewing Shopify-managed domains

If you have a Shopify-managed domain, then you can automatically renew your domain subscription in your Shopify admin. Automatically renewing your domain ensures that your ownership doesn't expire. You don't need to renew your myshopify.com URL.

You can choose whether to activate automatic renewal when you buy a domain through Shopify, or at any time from your Shopify admin. If your domain isn't set to renew automatically, then you need to activate automatic renewal before the end of the registration period to prevent your domain from expiring.

If you want to cancel a Shopify-managed domain, then you can deactivate automatic renewal so that it expires at the end of the registration period.

By default, the Shopify store owner's email address and information are used to purchase and renew domains. Make sure that your email address is up to date so that you receive notifications about your domain subscription.

Activate automatic renewal

  1. From your Shopify admin, go to Settings > Domains.
  2. Click the domain that you want to configure.
  3. In the Auto-renew section, select Auto-renew this domain every year.

Your domain renewal is charged automatically on the date listed. To ensure that your domain subscription is successful, the renewal date is 14 days before the end of the registration period. Domain renewals are charged separately from your Shopify plan subscription fees.

Deactivate automatic renewal

If you don't want your domain subscription to renew automatically, or if you want to cancel your Shopify-managed domain, then you can deactivate automatic renewal in your Shopify admin.

Steps:

  1. From your Shopify admin, go to Settings > Domains.
  2. Click the domain that you want to configure.
  3. In the Auto-renew section, deselect Auto-renew this domain every year.

After you deactivate automatic renewal, your domain expires at the end of the registration period. If you don't want your domain to expire, then you need to activate automatic renewal before the expiry date.

Deactivate automatic renewal for .de and .at domains

Due to German regulations for .de and Austrian regulations for .at domains, .de and .at domain renewals can't be deactivated from your Shopify admin. If you purchase a .de or .at domain through Shopify, then your domain continues to renew automatically until you cancel it.

To cancel a .de or .at domain, you need to complete a Domain Termination/Deletion or Cancellation form, and then contact Shopify Support. The form must be completed in full and must exactly match the contact information for your domain to prevent any delays in the cancellation process. You can find your domain contact information in your Shopify admin by following the steps to edit your domain contact information.

The support team will submit the required information on your behalf. After your domain is canceled, it's immediately deleted from the registry and becomes available for anyone to purchase.

Cancel your .de domain

To cancel your .de domain, contact Shopify Support at least five days before the domain's scheduled renewal date and provide the support team with the following information:

  • a completed Domain Termination/Deletion form for .de domains
  • specify whether you want your domain to be canceled immediately or at the end of the registration period

Cancel your .at domain

To cancel your .at domain, contact Shopify Support at least three days before the domain's scheduled renewal date and provide the support team with the following information:

  • a completed Cancellation form for .at domains
  • specify whether you want your domain to be canceled immediately or at the end of the registration period

Renew an expired domain

If your domain subscription expires, and you want to keep using your domain, then you have a 40-day grace period for most domains to contact Shopify Support to renew it. You can't renew an expired domain without contacting Shopify Support.

If you don't renew an expired domain during the grace period, then you might be able to renew it during the redemption period by contacting Shopify Support. The redemption period lasts up to 30 days after the grace period. There are additional costs associated with renewing a domain during the redemption period.

If your domain isn't renewed by the end of the redemption period, then it's deleted from the registry. Your domain might be available to buy again through Shopify or from a third-party domain provider, but there is no guarantee that the domain will be available for purchase. If you want to keep the domain, then review your domain expirations dates and ensure that you're renewing your domains ahead of those expiration dates. You can also activate automatic renewal.

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