Conversion tracking

Shopify's conversion summary gives an overview of a customer's previous visits and behavior leading up to a purchase from your store. The conversion summary appears on the order details page and includes an overview of:

  • the customer's total number of orders from your store
  • the customer's total visits to your store in the last 30 days
  • the origin of the customer's first visit to your store.

You can also click View conversion details for additional conversion details for that customer:

  • the total number of visits the customer has made to your store
  • the number of days between the first visit and the most recent visit
  • an overview of customer activity, including visits between the first and most recent visit.

The conversion summary on an order details page is specific to the customer who made that order. If you want to view conversion information for your store overall, then use the online store conversion report.

View an order's conversion summary

To view an order's conversion summary:

  1. From your Shopify admin, go to Orders.

  2. Click an order number to view its information.

On the order page, you'll see a section called Conversion summary:

The basic conversion summary section

  1. To view conversion details, click View conversion details.

No conversion summary available

There are instances when the conversion summary details might be unavailable:

Empty conversion summary section

The following are possible reasons for an empty conversion summary:

  • Apps and private browsers are preventing cookie tracking.
  • The order was originally a draft order.
  • The order did not come from your online store.

View a customer's visit details

When viewing an order's conversion details, you can drill down to the visit details by clicking View full visit next to the customer's activity:

View full visit icon

The customer's visit details can include:

Session referral

The session referral section provides a general overview of where your customer was referred from, which page they landed on, and the date and time of their visit:

Session referral list

App details

If the order is a referral from a marketing campaign using an integrated marketing app, then it will appear in this section. For example, if you used MailChimp for a promotional email campaign, then you can click View campaign to see which campaign the customer was referred from.

View campaign for MailChimp

UTM parameters

UTM parameters are tags that you can add to the end of a URL that you can send to your customers (for example, https://www.yourstorename.com/?utm_source=emailcampaign). When a customer clicks the link, the tags are sent back to Google Analytics for tracking and reporting purposes.

Some marketing apps come with pre-set parameters. If you're using Google AdWords, then you can automatically add UTM parameters to your URLs or you can set custom parameters using a URL builder.

Ready to start selling with Shopify?

Try it free