Order status

On your Orders page, each order has an order status, payment status, and fulfillment status. The statuses help you to track the progress of your orders. You can filter your orders on the Orders page by status.

Order status

Every order has one of following statuses:

  • Open
  • Archived
  • Canceled

A new order begins with an Open status. You can archive the order after it has been fulfilled, canceled, or refunded. If there's an issue and you need to cancel an order or refund an order then the order status is updated to Canceled.

Payment status

Every order has one of the following payment statuses:

  • Authorized
  • Overdue
  • Paid
  • Partially refunded
  • Partially paid
  • Payment pending
  • Refunded
  • Unpaid
  • Voided

Paid or partially paid: When a credit card payment has been captured, or a payment using an offline or custom payment method has been marked as received, then the payment status of the order is Paid. When you capture the payment for an order, you can specify how much of the full value of the order that you want to capture. If you capture less than the full amount of the order, then the order's payment status is Partially paid.

Payment pending: Orders that have a Payment pending status haven't yet been paid. If a pending order isn't paid by the due date set in the payment terms, then the order status becomes Overdue.

Authorized: Depending on your checkout settings, payments are either captured manually or automatically. If your store is set up for manual capture, then new credit card payments have a status of Authorized.

Refunded, partially refunded or voided: When you cancel an order, the payment status changes to either Refunded or Voided. For an order where the payment hasn't yet been captured, the the payment status is listed as Voided. For orders with captured payments, the payment is Refunded. If you partially refund an order with a captured payment, then the status is Partially refunded.

Fulfillment status

The fulfillment status of an order

  • Fulfilled
  • Unfulfilled
  • Partially fulfilled
  • Scheduled
  • On hold

When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.

If you have shipped some, but not all, of the items in an order, then the order has a Partially fulfilled fulfillment status. When you've shipped all the items in an order, it is Fulfilled.

Prepaid subscription orders have a Scheduled status until the fulfillment date is reached. When the fulfillment date is reached, the order status updates to Unfulfilled and you can then fulfill the order.

When upsell offers are presented to customers at checkout, the order fulfillment status is set to On hold temporarily. When a fulfillment is On hold you can reserve inventory for the order, but you can't fulfill the order until the fulfillment hold is released, and the order fulfillment status changes to Unfulfilled.

Fulfillments with a manual fulfillment hold have an On hold fulfillment status.

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