Searching, viewing, and printing orders

By default, all your orders are displayed on the Orders page. You can customize your order views or create new views that include the filters, sorting, and column arrangements that help you quickly access and prioritize groups of orders in the future.

Viewing details from the orders list

When you hover your cursor over parts of the orders list, you can quickly view order details in pop-ups.

Pop-ups are available for the following columns:

  • Customer
  • Items
  • Tags

For example, you can click a customer's name for information like customer location, number of orders, and contact information.

The icons beside your order numbers also provide extra information. For example, you can tell if there are notes or comments on the order, or if the order is at high risk of fraud. Hover your cursor over an icon to open the pop-up.

Order views

Order views are created with saved filters, column choices, column order, and sort order. Order views are displayed as tabs on the top of the Orders page. You can customize order views, and create, rename, or delete views. If you create a new order view, it's added as a new tab on the Orders page.

The following order views are the default views:

  • All
  • Unfulfilled
  • Unpaid
  • Closed
  • Open
  • Local Delivery is also displayed if Locations is enabled for your store.

In any order view except All, you can make the following changes and save them to the current view or save them as a new view:

  • select filters
  • show or hide columns
  • reorder columns
  • select the sorting criteria and sorting order
  • filter with a custom search term
  • rename the view
  • delete the view

Although, you can't change or delete the All view, you can create a new view that is based on the All view.

The orders that appear in saved views are updated automatically. For example, if you saved a filter for Paid orders, then any orders that become paid are added to that order view automatically.

Save changes to the current order view

You can save changes to any view except the All view.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Change the filters, the columns, or the sort order.

  3. Click Save.

Create a new order view

You create new order views based on existing order views.

You can change the filters, columns, and sort order before or after you save to a new view.

Steps:

  1. From your Shopify admin, go to Orders.

  2. On any order view, click ..., and then do one of the following:

  • To create a new order view based on the current order view, click Save as.
  • To create a new order view based on the All order view, click Create view.
  1. Type a view name and click Save view or Create view.

Delete an order view

You can't delete the the All order view, but you can delete any other views that you don't use.

If you delete a default view and decide later that you need it, then you can recreate it the same way you create any new view. For settings information, refer to Default settings for order views.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click the order view tab that you want to delete.

  3. Click ..., then click Delete view.

  4. To confirm the deletion, click Delete View.

Filtering orders

From your Shopify admin, you can use different types of filters to change which orders are displayed, and to perform bulk actions on multiple orders. You can also filter your orders using a custom search. To reuse filters or filter combinations, save them as order views.

You can do the following with order filters:

Filter your orders

Filters determine which orders are displayed in an order view. For example, the All view has no filters. The default Unfulfilled view uses the Fullfillment status filter with a value of unfulfilled to show you all of your store’s unfulfilled orders.

When you select filters, you can also combine them to see orders that match multiple criteria. For example, you can combine the Low risk and Unpaid filters to view a list of your store's orders that are both low risk and unpaid.

You can use the following filters on your order list:

  • Delivery Method: local delivery, local pickup, ship to customer
  • Status: open, archived, canceled
  • Payment status: authorized, paid, partially paid, partially refunded, pending, refunded, unpaid, voided
  • Fulfillment status: fulfilled, unfulfilled, partially fulfilled, scheduled, on hold
  • Return status: return in progress, returned
  • Tagged with: filter by a custom order tag
  • App: filter by activated sales channels
  • Chargeback and inquiry status: open, submitted, won, lost, any
  • Risk level: high, medium, low
  • Date: in the last week, in the last month, in the last 3 months, in the last year, or custom
  • Credit card: last 4 digits of the credit card

Filter orders using custom terms

You can use the search bar to filter your orders with a custom term. A custom term can be used as a filter on its own, or in combination with filters in the existing categories. For example, you can filter your orders by searching for a customer name, product name, SKU, order number, or country.

If you expect to reuse the custom search term on its own or combined with other filters, save it to a view.

Save order filters to views

Refer to Save changes to the current view or Create a new view.

Filter orders by their location

If your store has multiple locations, then you can filter your orders by location. Location is set separately from other filters that you can save in order views. When you change the location, the new location is applied to all your views.

Match third-party payment information with Shopify orders

When a charge, refund or capture occurs on your Shopify store, a payment ID is sent to your payment provider. If your payment provider records and uses this payment ID, then you can use this payment ID to search for the order within your Shopify account. If your payment provider doesn't record or use this payment ID, then contact your payment provider for the best way to match orders on Shopify to their order records.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Search using the custom term payment_id: and the payment ID value. For example payment_id:xxx. Alternatively, you can search using the payment_id directly, without any custom terms.

  3. Click the order.

Show, hide, and reorder columns

To optimize each of your order views, you can show, hide, and reorder columns. The only column that you can't reorder is the Order which is always first.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click Columns.

  3. Check columns to show them, or uncheck columns to hide them.

  4. In the Columns list, click the item handle , and then drag it up to move the column left, or down to move the column right. As you make changes, the orders list updates.

  5. Save changes to the view or save changes as a new view.

Use bulk actions with an order view or filter

In any order view, you can select some or all orders and perform bulk actions on the orders. You can perform bulk actions on any order view with or without saving the filters. However, if you perform bulk actions often, saving the filters to an order view can help you to work faster.

For example, you might want to quickly capture funds for all orders that are pending payment. You can use bulk actions so that you don't have to open each order and manually capture funds.

Steps:

  1. From your Shopify admin, go to Orders.

  2. Click an order view.

  3. Select the items that you want to edit.

  4. Click an action or click More actions, and then select an action from the list.

  5. If you are prompted, confirm your choice.

You might want to produce a printed copy of an order for your own records, or to include in the box when you ship to a customer.

Steps:

  1. From your Shopify admin, go to Orders.

  2. From the Orders page, click the order number for the order that you want to print.

  3. Click Print > Print order page.

  4. In the print options window, select your printer and settings and click Print.

Default settings for order views

The following table provides a description of the default order views. If you delete a default order view, you can use this description to help you to recreate the view.

For each default order view, this table names the view, the filters that are selected for the view, and the columns that are shown in the view.
View name Filter name and value Columns
Unfulfilled
  • Status: Open
  • Fulfillment status: Unfulfilled and Partially fulfilled
  • Order number
  • Order date
  • Customer name
  • Total price
  • Financial status
  • Fulfillment status
  • Item count
  • Delivery method
  • Order tags
Unpaid
  • Status: Open
  • Financial status: Unpaid
  • Order number
  • Order date
  • Customer name
  • Total price
  • Financial status
  • Fulfillment status
  • Item count
  • Order tags
Open
  • Status: Open
  • Order number
  • Order date
  • Customer name
  • Total price
  • Financial status
  • Fulfillment status
  • Return status
  • Item count
  • Delivery method
  • Order tags
Closed
  • Status: Archived
  • Order number
  • Order date
  • Customer name
  • Total price
  • Financial status
  • Fulfillment status
  • Item count
  • Delivery method
  • Order tags
Local delivery
  • Delivery method: local
  • Order number
  • Order date
  • Customer name
  • Total price
  • Financial status
  • Fulfillment status
  • Item count
  • Delivery method
  • Order tags

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