Enabling Facebook Pay

Facebook Pay enables customers to pay easily and securely through your online store using an accelerated checkout process. When customers are logged on to Facebook, they can speed through checkout with their stored credentials and there is no need for them to sign in again. Plus, payment card numbers are encrypted for secure storage. The customer taps the Facebook Pay button and then Facebook Pay provides that information to the payment provider.

Learn more about accelerated checkouts.

Requirements for Merchants to add Facebook Pay

To enable the Facebook Pay button, you need to have Shopify Payments enabled, and your online store needs to be located in the United States.

Merchants don't need to have a Facebook account to add the Facebook Pay option to an online store.

Requirements for Customers to use Facebook Pay

To use Facebook Pay for purchases, your customers need to be using an IP address based in the United States, and one of the following browsers:

  • Safari or Chrome for desktop
  • Safari for iOS
  • Chrome for Android

Activate Facebook Pay

To activate Facebook Pay, you need to enable Facebook Pay in your Shopify admin. If your store meets Facebook’s commerce policies, then Facebook Pay is activated within two days.

Use the following steps to enable Facebook Pay in your Shopify admin.

Steps:

  1. In the Shopify payments section, click Manage.

  2. In the Wallets section, select Facebook Pay.

  3. Click Save.

Customer experience using Facebook Pay

When a customer visits your online store using a supported browser, they have an accelerated checkout option using the Facebook Pay button. If the customer taps the Facebook Pay button, then their billing and shipping information appears. Customers can change their information before they complete their purchase if required.

If a customer has the Facebook app installed, then the app is used to authenticate their purchase. Otherwise, a customer can authenticate using a browser.

Troubleshooting

Facebook Pay not showing in the Shopify admin

Facebook Pay is only available to merchants on Shopify Payments.

Facebook Pay not showing in checkout

The Facebook Pay option appears at checkout for customers using Safari for iOS mobile devices, Chrome for Android mobile devices, and Safari or Chrome for customers on desktop.

FAQ

How is the Facebook Pay button different from existing payment buttons?

The Facebook Pay option appears at checkout for customers using one of the following devices and browsers:

  • Safari or Chrome for desktop
  • Safari for iOS
  • Chrome for Android

What payment methods are available to customers when they checkout on an online store with the Facebook Pay button?

Customers can load their preferred credit or debit card to Facebook Pay. Additional payment methods will be added over time.

Where can I go to find more information about Facebook Pay?

You can visit pay.facebook.com for more details.

What are the costs to merchants for accepting Facebook Pay?

There is no additional cost to merchants for accepting Facebook Pay.

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