Editing the checkout form options
You can change some of the fields on your checkout pages so that they are required, optional, or hidden.
For example:
- If some customers abandon their carts because they don't want to provide their phone number during an online checkout, then the phone number can be set to Optional.
- If your payment provider or shipping carrier requires that the customer provide a phone number to complete the checkout, then the phone number can be set to Required.
You can change the following form options:
- Full name: Require that your customer either enter both a first and a last name, or only a last name.
- Company name: Include or hide a company name field.
- Address line 2 (apartment, unit, etc.): Include or hide an additional address line.
- Shipping address phone number: Include or hide a phone number field.
If you sell to customers in the following countries and have modified your checkout to collect house numbers, then remove your customizations:
- Germany
- Spain
- Italy
- China
- Japan
- Hong Kong SAR
- Brazil
- Netherlands
- Switzerland
- Austria
- Sweden
- Norway
- Denmark
- Mexico
Leaving your customizations in place will result in your customer being required to enter their house number twice.
Steps:
From your Shopify admin, go to Settings > Checkout.
In the Form options section, make the appropriate changes.
Click Save.
From the Shopify app, go to Store > Settings.
In the Store settings section, tap Checkout.
In the Form options section, make the appropriate changes.
Tap Save.
From the Shopify app, go to Store > Settings.
In the Store settings section, tap Checkout.
In the Form options section, make the appropriate changes.
Tap Save.