Editing the checkout form options

You can change some of the fields on your checkout pages so that they are required, optional, or hidden.

For example:

• If some customers abandon their carts because they don't want to provide their phone number during an online checkout, then the phone number can be set to Optional.
• If your payment provider or shipping carrier requires that the customer provide a phone number to complete the checkout, then the phone number can be set to Required.

You can change the following form options:

• Full name: Require that your customer either enter both a first and a last name, or only a last name.
• Company name: Include or hide a company name field.
• Address line 2 (apartment, unit, etc.): Include or hide an additional address line.
• Shipping address phone number: Include or hide a phone number field.

If you sell to customers in Spain, Italy, Netherlands, Austria, Switzerland, Brazil, or Mexico and have modified your checkout to collect house numbers, then remove your customizations. Leaving your customizations in place will result in your customer being required to enter their house number twice.

Note

If a customer enters anything in the Company name field, then they'll have access to shipping options that are only available to business addresses. If you aren't selling to businesses, then you can remove the field by selecting Hidden in the checkout form options.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Checkout.

2. In the Form options section, make the appropriate changes.

3. Click Save.

iPhone

1. From the Shopify app, go to Store > Settings.

2. In the Store settings section, tap Checkout.

3. In the Form options section, make the appropriate changes.

4. Tap Save.

Android

1. From the Shopify app, go to Store > Settings.

2. In the Store settings section, tap Checkout.

3. In the Form options section, make the appropriate changes.

4. Tap Save.

Bot prevention

Shopify Plus

Stores on the Shopify Plus plan can enable a CAPTCHA challenge on the checkout page of their online store.

When this option is enabled, your customers are challenged to prove that they are a human before they pay for their orders. Using these challenges can lengthen the checkout process for your customers, so you should only enable the challenges if your online store has an issue with spam.

Steps:

1. From your Shopify admin, go to Online store > Preferences.
2. In the Spam protection section, check Enable Google reCAPTCHA at checkout.