Editing the checkout form options

You can edit some of the fields on your checkout pages to be required, optional, or hidden.

For example, some customers don't like to provide their phone number during an online checkout, so they might abandon their cart if you make it a required field. In some cases your payment provider or shipping carrier might require a customer to provide a phone number to complete the checkout.

Note

If a customer enters anything in the Company name field, then they'll have access to shipping options that are only available to business addresses. If you aren't selling to businesses, then you can remove the field by selecting Hidden in the checkout form options.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Checkout.

iPhone

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Checkout.

Android

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Checkout.

1. Scroll down to the Form options header

   

2. Here, you can set the following options:

• Full name to require both first and last name, or require last name only.
• Company name to be included on your checkout form (choose hidden to remove it).
• Apt, bldg, etc. to be included on your checkout form (choose hidden to remove it).
• Phone number to be hidden, optional, or required.

Bot prevention

Shopify Plus

Shopify Plus merchants can choose to enable bot challenges on the checkout page of their online store. When this option is enabled, your customers are challenged to prove that they are human before they pay for their orders.

You can enable these challenges for all your checkouts or you can enable them for the duration of a Launchpad event only. You should only enable these challenges if your online store has an issue with bots. Otherwise, you risk lengthening your checkout process unnecessarily.

To enable these challenges for all checkouts, enable the enable reCaptcha option on the Preferences page of the Online store channel.

To enable these challenges during a Launchpad event, see Launchpad.