Shop Pay Installments is only available for merchants based in the United States, selling in USD, and with both Shopify Payments and Shop Pay activated. You can access Shop Pay Installments in the Shopify Payments settings on your store's Payments page.

Your customers must also meet certain eligibility requirements, including having a billing address in the United States and being signed up for Shop Pay. The total order amount must be between 50 USD to 20,000 USD for customers to qualify for Shop Pay Installments.

Shop Pay Installments is powered by Affirm. After you activate Shop Pay Installments, Affirm periodically reviews your online store to make sure that you're in compliance with their prohibited business policy. If you violate the policy, then a message stating that your Shop Pay Installments account is suspended displays in your admin.

The following are examples of some of the reasons your Shop Pay Installments account can be suspended:

  • A password is required to access your online store.
  • The primary currency of your online store isn't USD.
  • The primary language of your online store isn't English.
  • Your store doesn't have an online website.
  • Your business is primarily a Business-to-Business (B2B) service.
  • Your business involves gambling, financial services, or another category that Affirm doesn't support.
  • You're selling regulated products such as tobacco or drug paraphernalia.
  • You're selling prohibited products such as currencies or weapons.

If your Shop Pay Installments account is suspended, then you can contact Shopify Support for more information or to appeal your status.

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