Promoting Shop Pay Installments on your online store
Use this page to learn how to inform your customers about Shop Pay Installments on your online store.
On this page
Online store disclosure
Before you add information in your online store about Shop Pay Installments, make sure that the online store page includes the approved messaging and required disclosures.
Incorporate Shop Pay Installments into your online store
You can promote Shop Pay Installments in your store by including a banner on your homepage, or by creating a dedicated page in your online store.
By adding a banner to your online store that features Shop Pay Installments, you help increase awareness, optimize conversions, and shorten the path to purchase for customers visiting your online store.
If you add a dedicated Shop Pay Installments page to your online store, then you should explain how Shop Pay Installments works and include an FAQ.
Describe how Shop Pay Installments works
Add information to your online store about how Shop Pay Installments works. Where applicable, use the correct Shop Pay logo.
How it works
- Add items to your cart (or shopping bag).
- Check out with Shop Pay.
- Choose the option to pay in installments.
Your first payment is due at checkout. The remaining payments are automatically charged to your card saved on Shop Pay based on the payment plan you chose. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
You can add the buy now, pay later with Shop Pay messaging in your online store banner, and the following subheadline:
When you choose Shop Pay at checkout, you can split your purchase into flexible installment payments.*
Quick decision, flexible payments, no late fees
You can create icons for quick decision, flexible payments and no late fees, and use the approved text.
Quick decision Get a real-time decision on your eligibility.
Easy payments Split your purchase into easy bi-weekly or monthly payments.
No surprises No late or hidden fees.
Add an FAQ for your customers
If you add an FAQ section related to Shop Pay Installments, then you can include the following questions and answers.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.
Can I use Shop Pay Installments if I'm an international customer?
Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Can I pay in-store with Shop Pay Installments?
Yes, we offer Shop Pay Installments at our retail locations. Come visit us in store to learn more.
Can I pre-qualify for a purchase amount before visiting the store?
No. An application for Shop Pay Installments can only begin with a live checkout. Applying in store only takes a few steps and you’ll get a real-time decision in minutes.
Can I buy gift cards with Shop Pay Installments?
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
What if I make a return on a purchase made through installments with Shop Pay?
To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.
Have more questions?
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.