EPS (Electronic Payment Standard) is a direct and secure bank transfer payment method for Shopify Payment users in Austria and Germany. EPS lets your customers pay for their orders using their online banking accounts. Using EPS on Shopify Payments provides a safe and easy checkout experience for your customers.
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Regions that can receive payments using EPS
Only merchants in the following regions who sell in euros can receive payments using EPS:
Regions where customers can pay using EPS
EPS is available only to customers in Austria who pay in euros.
EPS is enabled by default when you set up Shopify Payments. You can adjust which payment options are available to your customers at any time.
- From your Shopify admin, go to Settings > Payments.
- If Shopify Payments isn't set up yet, then click Complete account setup and complete the registration page.
- In the Shopify Payments section, click Manage.
- In Payment options, toggle the payment options that you want to change.
- Click Save.
Payments with EPS
When customers choose EPS at checkout, they're redirected to the EPS website to review a list of participating banks. They select their bank and enter their banking login details. After the payment is confirmed, the amount due is sent to you from their bank on your next Shopify Payments payout.
Payments made with EPS can only be submitted for refund within 180 days from the date of the original charge. After 180 days, it's no longer possible to refund the charge. If you refund a transaction processed by EPS, then you're not refunded the processing fee charged to you by Shopify Payments. Third-party transaction fees vary based on which billing plan you are on. For more information regarding pricing, refer to the Shopify pricing page for Austria
With EPS, there's no chargeback process because the risk of fraud is extremely low. This is because the customer must authenticate the payment with their bank prior to proceeding with payment.
EPS customer experience
After your customer selects EPS as a payment option, they're shown a list of participating Austrian banks. They select their bank and enter their login for their banking details. The amount due is sent from their online bank to you on your next Shopify Payments payout.