Selling services or digital products

When you add a product to your store, you can uncheck the shipping checkbox to indicate that you are selling a digital product or service instead of a physical product. If you're selling a digital product, then you'll also need to use an app to provide a download link to your product.

Note

Customers in the EU need to pay VAT on digital goods at the rate applicable in their own country regardless of where the seller is located. Make sure that your tax settings are correct to sell digital products to customers in the EU.

Disable shipping for a digital product

If you're selling a digital download product or a service, then you need to disable shipping for that product.

Steps:

Desktop

1. From your Shopify admin, go to Products.

2. From the Products page, select a product or create a product.

3. In the Shipping section of the product page, uncheck This is a physical product.

4. Click Save.

iPhone

1. From the Shopify app, go to Products > All products.
2. Tap a product or create a product.
3. Under Shipping, tap the This is a physical product toggle button to disable the option.
4. From the product details screen, tap Save.

Android

1. From the Shopify app, go to Products > All products.
2. Tap a product or create a product.
3. Under Shipping, tap the This is a physical product toggle button to disable the option.
4. From the product details screen, tap the check mark to save your product.

Digital download apps

To provide a download link to your customers for a digital product, you must use an app from the Shopify App Store. For example, the Shopify Digital Downloads app is a free and simple app that you can use.

Other third-party apps are also available on the Shopify App Store. Choose the app that best suits your needs.

Configure email templates

After you have configured a digital product or service, you might want to customize your email templates so that customers will know what to expect with their order:

• When selling a digital download, most digital download apps will send an email with a download link to a customer.
• When selling a service, you'll need to describe in the email template how the service works to ensure that your customers understand what you provide.

For more information about email templates, see Set up your email templates.

What to do next

After you've created a digital product, you should place a test order to make sure it works.