Customizing Product Reviews

You can customize the appearance of your store's product review forms and review score badges, also called star ratings. The steps to customize these elements differ depending on whether you are using an Online Store 2.0 theme or a vintage theme. Learn how to determine your theme architecture version.

Show or hide the review listing or review form

You can choose whether to show or hide the product review listing and review form by default. When the review listing or review form is hidden, merchants can access it by clicking a link in the section.

Complete the following steps to show or hide the reviews or review form:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Review listing layout section, check or uncheck the box next to Show reviews on load.
In the Review listing text section, check or uncheck the box next to Show review form on load.
Click Save.

Customize borders, dividers, and padding

You can change the color of the borders and dividers as well as the amount of padding around the review listing.

Complete the following steps to change the color of borders or dividers:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Review listing layout section, click the color swatch beside Border color or Divider color.
Choose a color using the color picker, or paste a a hex code into the field.
Click Save.

Complete the following steps to change the review listing padding:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Review listing layout section, enter the amount (in pixels) of padding that you want in the Padding field. If you want to remove the outside border entirely, then enter 0.
Click Save.

Customize form text

Most of the text that Product Reviews displays on your theme is customizable. For example, you can translate Product Reviews to a specific language to match the rest of your online store.

Complete the following steps to customize text:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Review listing text or Review form text sections, enter the text that you want to display to the customer.
Click Save.

Make form fields required, optional, or hidden

You can change whether the Author's name, Author's email, and Location fields appear as required, optional, or hidden when a customer goes to submit a new review.

The available options are as follows:

Required - This field must be filled for a review to be submitted.
Optional - This field can be left blank or submitted with a value.
Hidden - This field is not displayed.

Complete the following steps to change how form fields are displayed:

From your Shopify admin, click Settings > Apps and sales channels.
From the Apps and sales channels page, click Product Reviews.
Click Open app.
Click Settings.
In the Review form text section, under the field that you want to modify, select the field type from the Type drop-down menu. Fields can be set as Required, Optional, or Hidden.
Click Save.