Pixel tracking on the post-purchase page
If your store has installed an app that adds a post-purchase page to your store's checkout, then any custom pixel tracking that you use on your store might not capture certain tracking events. Custom tracking pixels that are added to your store's Additional scripts box track events on only the order status page, which comes after the post-purchase page in the checkout. If a customer leaves your store on the post-purchase page, then no events on the order status page are tracked.
To ensure that you capture conversion events properly, you can add a script that tracks events on the post-purchase page. This script can also track additional purchases that are made from the post-purchase page, such as upsells. After you add a post-purchase page script, you need to adjust your order status page script to ignore events that are already captured by the post-purchase page script.
You need to change how your store tracks events only if you use a custom tracking pixel. For example, if you set up Google Analytics through Online Store > Preferences, then it already captures events correctly on your post-purchase page.
On this page
The post-purchase page additional script is similar to the order status page additional scripts, but with a few key differences:
- The script is added to the post-purchase page, not the order status page.
- The only HTML tag allowed is
- The script runs within a sandbox and isn't included on the main page.
- You can add a post-purchase page script only if your store has installed an app that adds a post-purchase page to your checkout.
Running the script within a sandbox ensures that the script is secure and is used for its intended purpose.
Shopify Support can’t help with post-purchase page scripts. If you need assistance, then you can post in the Shopify Community or hire a Shopify Expert.
Compatibility with scripts on the order status page
To ensure that your pixels correctly track all conversion events, set up tracking scripts on both the post-purchase page and the order status page. To avoid counting conversion events twice, you can use the
post_purchase_page_accessed Liquid variable in scripts that run on the order status page.
If a customer lands on the post-purchase page and then navigates to the order status page, then the
post_purchase_page_accessed variable returns
true. If a customer doesn't arrive at the post-purchase page, then the variable returns
For example, you can use the following format for your scripts on the order status page:
Tracking purchases made on the post-purchase page
To track additional purchases that are made through the post-purchase page, you can subscribe to the
After you subscribe, the following actions occur whenever a post-purchase changeset is successfully applied:
- Your handler is called with two
- The globals under
window.Shopifyare updated so that the scripts can use the updated data.
Handlers subscribed to this event can have as little as 500 ms to execute. Make sure to load any dependencies that you need ahead of time.
Add the post-purchase page script
- From your Shopify admin, go to Settings > Checkout.
- In the Post-purchase additional scripts field, enter your script.
- Click Save.
You can use the following basic script template to help you build your own post-purchase page script. This example script uses Google Analytics to track the initial conversion, and explains how to track additional purchases. This example is very simple and your final script will likely differ from it.
Example script files
Example script for the order status page:
Example script for the post-purchase page:
The following table contains the type definitions for the attributes that are exposed to post-purchase additional scripts through
|shop||The details of the shop from where the order was placed.|
|order||The details of the order.|
|pageUrl||The current page's URL.|
|wasPostPurchasePageSeen||Whether the customer viewed the post-purchase page during this checkout. It will be
|on(event: string, handler: function): void||Subscribes to an
|off(event: string, handler: function): void||Unsubscribes
|id||The ID of the shop.|
|currency||The store's currency in ISO 4217 format. For example, USD. For more details, refer to shop.currency.|
|id||The order's internal identifier.|
|number||The integer representation of the order name. For example, 1025.|
|checkoutToken||The checkout's internal identifier.|
|customer||The customer associated with the order.|
|lineItem||The line items for the order.|
|subtotalPrice||The subtotal price of all the items in the order after both line-item and cart discounts have been applied. The subtotal doesn't include taxes (unless taxes are included in the prices), shipping costs, or tips.|
|totalPrice||The total price of the order.|
|currency||The ISO 4217 code of the order's currency.|
|discounts||The sum of the amount of the discounts applied to the order.|
|id||The ID of the customer.|
|The email address of the customer.|
|acceptsMarketing||Whether the customer had accepted marketing. It will be
|hasAccount||Whether the customer email is associated with a customer account. It will be
|firstName||The first name of the customer.|
|lastName||The last name of the customer.|
|ordersCount||The total number of orders that the customer has placed.|
|totalSpent||The total amount that the customer has spent on all orders.|
|finalLinePrice||The combined price of all the items in the line item. This is equal to
|finalPrice||The price of the line item, including all line-level discount amounts.|
|lineLevelTotalDiscount||The total amount of all discounts applied to the line item specifically. This doesn't include discounts that are added to the cart.|
|optionsWithValues||An array of selected values from the item's product options. For more details, refer to line_item.options_with_values.|
|originalLinePrice||The combined price of the quantity of items included in the line, before discounts were applied. This is equal to
|originalPrice||The original price of the line item before discounts were applied.|
|price||The unit price of the line item. The price reflects any discounts that are applied to the line item. Available only to stores located in Germany or France.|
|product||The product of the line item.|
|properties||An array of custom information for an item that has been added to the cart. For more information, refer to line_item.properties.|
|quantity||The quantity of the line item.|
|title||The title of the line item. For more information, refer to line_item.title.|
|variant||The variant of the line item.|
|id||The ID of the product.|
|type||The type of the product.|
|id||The ID of the variant.|
|sku||The SKU of the variant.|
|id||The discount application's internal identifier.|
|code||The code of the discount, if it has one.|
|type||The type of the discount. Possible values are:
|amount||The total amount that the price of the order is reduced by the discount.|