Email subscriber list management

You can use email marketing to grow your business and build relationships with your customers. Sending newsletters to customers who sign up for your mailing list is a great way to let them know about new products and upcoming sales.

Collect email addresses from customers

For legal and privacy reasons, make sure that you send promotional emails only to customers who have agreed to receive marketing from your online store. Customers can subscribe to marketing emails by adding their email address to a newsletter sign-up on your online store, or by checking a checkbox in the checkout. You can then have them receive a confirmation email for subscription by modifying your checkout settings.

The checkout page for a store called John's Apparel. The checkout form shows a checkbox labeled 'Keep me up to date on exclusive offers'.

After a customer accepts marketing from your online store, their email address shows on the Customers page of your Shopify admin. Click Email subscribers to show only the customers who have agreed to receive promotional emails.

The Customers page in the admin. Different customer filters are shown on tabs, and the Email subscribers tab is highlighted.

If a subscriber clicks the Unsubscribe link from the email that they receive, or mark an email from you as spam, then they're automatically removed from your subscriber list. When an email bounces back due to an issue with an email address, that email address is automatically suppressed from future email sends.

Collect customer emails at checkout

You can collect customer emails from the checkout.

Steps:

  1. In the Email marketing section, check Show a sign-up option at checkout. This adds a sign-up checkbox to your checkout.

  2. Optional: check Preselect the sign-up option. This preselects the email marketing sign-up box at the checkout for customers without an account. It also preselects the box for customers with accounts who are in the Email subscribers customer list. The box isn't preselected at the checkout for customers with accounts who have opted out of email marketing and aren't on the Email subscribers customer list.

  3. Click Save.

Collect customer emails from your home page

To collect customer email addresses from your home page, add a newsletter signup section to your online store. With a newsletter signup, you caan collect email addresses from your customers and store them on the Email subscribers tab on the Customers page in the Shopify admin. Consider the journey of customers visiting your online store and offer email address collection at key points such as your homepage and at checkout.

For help with adding a newsletter section to your online store, see your theme documentation.

Contests and sweepstakes are also great ways to quickly build a subscriber list, but make sure to offer double opt-in so that the customer is aware that they're also signing up for email marketing.

If you recently acquired a lot of new subscribers, then consider creating a customer group for new subscribers so that you can send them a welcome email. Include a discount code and a link to your store in welcome emails to encourage new subscribers to make a purchase. Welcome emails are also a friendly way for subscribers to unsubscribe from your email list.

Import customer lists

You can import a customer list, but you should review all names and email addresses on the list first. This will help you avoid errors when you send out your email campaigns.

Role-based email addresses

Role-based email addresses start with words like info@ or support@. These email addresses are usually directed to a team, not a single person. We recommend that you remove role-based email addresses manually because they are probably not monitored. This can hurt your open rate over time.

Will my emails send only to people that subscribe to my email marketing list?

Yes, you can only email people who opt in to receiving emails from your business. You will see those customers listed with an Accepts marketing indicator on their customer page. Shopify Email filters out any customers that do not accept email marketing for you.

Email a specific group of customers

  1. To create new customer groups, go to the Customers section of your Shopify admin.
  2. Select and save filters that define a unique audience. You can use the search bar if you have specific customer attributes in mind, or select More filters to find attributes like language, date of last order, or date added as a customer.
  3. After you define your audience save your filter and give this customer group a distinct name. Your customer group should be available the next time you open Shopify Email. Only customers who have subscribed to email marketing will be included in your list.

Double opt-in

Double opt-in requires customers to click a link in an email to confirm that they want to receive email marketing from you. The confirmation email is sent automatically when someone enters their email address and subscribes in your online store. In some countries, double opt-in is required by law, and it's also a best practice when it comes to acquiring more engaged subscribers. Customers who subscribe to your mailing before you enable double opt-in are not required to confirm their status.

You can customize your double opt-in email by clicking Settings > Notifications in your Shopify admin. For legal reasons, this email should not contain any marketing.

If you enable double opt-in, then you should update the newsletter form's confirmation message in your online store so that customers know to check their email for a follow-up confirmation. Updating the confirmation message can help ensure more opt-ins. For example, your confirmation message could say something like “Check your email to confirm your subscription!”.

You edit the confirmation message in your Shopify admin by going to Online Store > Themes > Edit Languages. Depending on your theme, the field is labeled either Confirmation under the Newsletter form section, or Post success under the Sign up section.

What are the benefits of double opt-in?

Letting customers opt-in or opt-out for receiving marketing emails will help you create a more engaged subscriber list by preventing uninterested or incorrect email addresses from being added to your email batch. It can take longer to build up your list because some users will inevitably forget to click on the confirmation link sent to them, but subscribers who are genuinely interested in receiving emails from you are the most beneficial to your business.

Remove someone from your subscribers list

To remove someone from your subscribers list go to the Customer tab in your admin, click on the specific customer you want to change and manually edit their Email Marketing status.

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