Chipper 2X BT card reader

The Chipper 2X BT card reader is an EMV-compliant card reader that connects wirelessly using Bluetooth to your iOS devices. You can use the Chipper 2X BT card reader to accept tap, chip, and swipe payments with the Shopify POS app.

The Chipper 2X BT card reader for Shopify POS

Chipper 2X BT card reader requirements

To use the Chipper 2X BT card reader, you need to meet the following requirements:

  • a store based in the United States
  • Shopify Payments activated as your retail store's payment provider
  • the Shopify POS app

The Shopify POS app works with the following devices:

Devices that work with the Shopify POS app
Device Description
iPhone iPhone 5s or better running iOS 12 or higher
iPad Air Generation 2 or better running iOS 12 or higher
iPad Generation 5 or better running iOS 12 or higher
iPad mini Generation 2 or higher running iOS 12 or higher
iPad Pro All iPad Pro models running iOS 12 or higher

Supported payment types for the Chipper 2X BT

In the United States, you can use the Chipper 2X BT card reader to accept payments from the following payment types:

  • Visa and Visa Debit
  • Mastercard and Mastercard Debit
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Samsung Pay

Where to buy the Chipper 2X BT card reader

The Chipper 2X BT card reader is available from the Shopify Hardware Store in the United States.

Power the Chipper 2X BT card reader on and off

To turn on the Chipper 2X BT card reader, press and release its power button. The status light indicator turn on, wait until the status light turns blue. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.

After one hour of inactivity, the Chipper 2X BT card reader goes to sleep. You need to press and release the power button to wake the card reader again. If you press and hold the power button for 4 seconds or more, then the reader resets any Bluetooth pairing that it had, and you need to pair the card reader with the devices again.

Charge the Chipper 2X BT card reader

You can charge the Chipper 2X BT card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader, and then plug the large end into a phone charger or computer.

The Chipper 2X BT card reader takes 1-2 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.

When the Chipper 2X BT has a low battery charge, the status light turns red.

Pair and connect the Chipper 2X BT card reader to your POS device

To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader automatically connects to the device whenever both are turned on and in range of each other.

Steps:

  1. To turn on the card reader, press and release the power button.

  2. In Shopify POS, tap > Settings > Set up hardware.

  3. Tap Card reader.

  4. On the Select Reader page, tap Chipper 2X BT.

  5. Press and release the power button. The LED status light indicator flashes blue when the card reader is ready for pairing.

  6. When the card reader appears beneath Available card readers, tap Connect beside the name of the card reader.

Unpair the Chipper 2X BT card reader from your POS device

You can only use the Chipper 2X BT card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.

Steps:

  1. From Shopify POS, tap , and then tap Settings.

  2. Tap Manage connected hardware.

  3. Tap the name of your connected card reader.

  4. Tap Forget card reader.

Accept a tap payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept contactless tap payments.

Contactless payments can be limited to purchases under a specified amount depending on the payment type. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected and ready, then it displays the instruction Tap, insert, or swipe at the top of the screen.

  2. Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue status light indicators on the front of the reader light up. When Shopify POS displays a Payment received message, then the transaction is complete.

Accept a chip payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept chip card payments.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader Reader is connected, then it displays the instruction Tap, insert, or swipe at the top of the screen.

  2. Allow the customer to tap, insert, or swipe their card. The card should be inserted with the chip facing down towards the front of the reader.

  3. If an account selection is required, then the customer must select whether they're using their checking or savings account. The customer might also be prompted to select which language to complete the transaction in.

  4. When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The customer can now remove their card.

Accept a swipe payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept swipe card payments.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader Reader is connected, then it displays the instruction Tap, insert, or swipe at the top of the screen.

  2. Allow the customer to tap, insert, or swipe their card. The card should be inserted with the chip facing down towards the front of the reader.

  3. When the transaction is successful, choose whether to provide a receipt, and then tap Start new order. The customer can now remove their card.

Troubleshoot the Chipper 2X BT card reader

If your card reader isn't working, then investigate the problem using the following steps:

  1. Verify that you meet the requirements to use the Chipper 2X BT card reader.

  2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.

  3. Verify that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.

If your card reader's still not working, then send a report to Shopify Support by tapping > Support > Send a Report. Support will contact you after the report has been submitted.

Troubleshoot a card reader update

If you're updating the card reader through your Shopify POS app and the update freezes, then you must pair the card reader to a different device and try again.

Steps:

  1. Unpair the card reader from your current device.
  2. Pair the card reader to a secondary device that has the Shopify POS app installed.
  3. Complete the card reader update.
  4. Unpair the card reader from the secondary device.
  5. Pair the card reader to your primary device to process transactions.

Troubleshoot payment acceptance

If your card reader appears to be working, but isn't processing payments, then investigate the problem using the following steps:

  1. Make sure that you're inserting the card correctly.

  2. Force quit the Shopify POS app and then turn off the device. Turn the device back on, open Shopify POS, and make sure that the card reader has reconnected. When the card reader's status light shows that the reader is connected, try another test order.

  3. Attempt a pinhole reset of your reader. The pinhole is located on the bottom of the reader, next to the charging port. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader.

  4. If your card reader is still not working, then from your Shopify POS app, send a report to Shopify Support by tapping > Support > Send a Report. Support will contact you after the report has been submitted.

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