Chipper 2X BT card reader

The Chipper 2X BT card reader is an EMV-compliant card reader that connects wirelessly using Bluetooth to your devices. You can use the Chipper 2X BT card reader to accept tap, chip, and swipe payments with the Shopify POS app.

The Chipper 2X BT card reader for Shopify POS

Chipper 2X BT card reader requirements

To use the Chipper 2X BT card reader, you need to meet the following requirements:

  • a store based in the United States
  • Shopify Payments activated as your retail store's payment provider and test mode is turned off
  • the Shopify POS app

The Shopify POS app works with devices which meet the following requirements:

Devices that work with the Shopify POS app
Device Description
iPhone iPhone 7 or higher running iOS 13 or higher
iPad Air Generation 2 or higher running iPadOS 13 or higher
iPad Generation 5 or higher running iPadOS 13 or higher
iPad mini Generation 4 or higher running iPadOS 13 or higher
iPad Pro All iPad Pro models running iPadOS 13 or higher
Android Android device running version 7.0 (Nougat) or higher

iOS 14 permission requirements

If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.

To enable Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Enable Allow Cross-Website Tracking.

Supported payment types for the Chipper 2X BT

In the United States, you can use the Chipper 2X BT card reader to accept payments from the following payment types:

  • Visa and Visa Debit
  • Mastercard and Mastercard Debit
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Samsung Pay

Where to buy the Chipper 2X BT card reader

The Chipper 2X BT card reader is available from the Shopify Hardware Store in supported countries.

Power the Chipper 2X BT card reader on and off

To turn on the Chipper 2X BT card reader, press and release its power button. After the status light indicator turns on, wait until the status light turns blue. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.

After 30 seconds of inactivity, the Chipper 2X BT card reader will go into standby mode. The reader stays connected to Shopify POS while in standby mode and automatically exits standby mode when you resume activity. The reader automatically turns off after 10 hours of inactivity. To turn the reader off manually, press and hold the power button until the status light goes out. You don't need to turn the reader off to conserve power.

Charge the Chipper 2X BT card reader

You can charge the Chipper 2X BT card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of the USB connector into the card reader, and then plug the large end into a phone charger or computer.

The Chipper 2X BT card reader takes 3-4 hours to charge fully. After the reader's fully charged, its battery should last for a week of selling.

When the Chipper 2X BT has a low battery charge, the status light turns red.

Pair and connect the Chipper 2X BT card reader to your POS device

To use the card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader automatically connects to the device whenever both are turned on and in range of each other.

Steps:

  1. To turn on the card reader, press and release the power button.

  2. In Shopify POS, tap > Settings > Set up hardware.

  3. Tap Card reader.

  4. On the Select Reader page, tap Chipper 2X BT.

  5. Press and release the power button on the reader. The LED status light indicator flashes blue when the card reader is ready for pairing.

  6. When the card reader appears beneath Available card readers, tap Connect beside the name of the card reader.

Unpair the Chipper 2X BT card reader from your POS device

You can only use the Chipper 2X BT card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair the reader from its current device.

Steps:

  1. From Shopify POS, tap , and then tap Settings.

  2. Tap Manage connected hardware.

  3. Tap the name of your connected card reader.

  4. Tap Forget card reader.

Accept a tap payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept contactless tap payments.

For some card types, contactless payments might be limited to purchases under a specified amount. To make purchases for larger amounts, a customer can insert the card instead.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected and ready, then Shopify POS displays Tap, insert, or swipe card at the top of the screen.

  2. Tap the contactless payment card or device on the face of the card reader and hold it in place until the four blue status light indicators on the front of the reader light up. When Shopify POS displays a Payment approved message, the transaction is complete.

Accept a chip payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept chip card payments.

Steps:

  1. From Shopify POS, tap Checkout. If the Chipper 2X BT card reader is connected, then Shopify POS displays Tap, insert, or swipe card at the top of the screen.

  2. Allow the customer to insert their card. The card should be inserted with the chip facing down towards the front of the reader.

  3. If an account selection is required, then the customer must select whether they're using their checking or savings account. The customer might also be prompted to select which language to complete the transaction in.

  4. When Shopify POS displays a Payment approved message, the transaction is complete and the customer can remove their card.

Accept a swipe payment with the Chipper 2X BT card reader

You can use the Chipper 2X BT card reader to accept swipe card payments.

Steps:

  1. From the Shopify POS, tap Checkout. If the Chipper 2X BT card reader Reader is connected, then Shopify POS displays Tap, insert, or swipe at the top of the screen.

  2. Allow the customer to swipe their card. The card should be swiped with the magnetic stripe facing towards the front of the reader.

  3. When Shopify POS displays a Payment approved message, the transaction is complete.

Troubleshoot the Chipper 2X BT card reader

If your card reader isn't working, then investigate the problem using the following steps:

  1. Verify that you meet the requirements to use the Chipper 2X BT card reader.

  2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.

  3. Check your firewall settings

  4. Make sure that your device has Bluetooth enabled and that Shopify POS has the necessary permissions to access the device's Bluetooth.

  5. Make sure that your device has location services turned on and that the Shopify POS app has the necessary permissions to access your device's location.

  6. To connect to the Chipper 2X BT card reader, Shopify Payments test mode needs to be turned off.

  7. If the reader requires a software update, and the reader doesn't have at least 50% of its battery charged, then the reader won't connect to Shopify POS. Connect the reader's charger and allow it to charge to at least 50% of its battery before reconnecting the reader to Shopify POS.

  8. In the Shopify POS hardware settings, make sure that the card reader is listed as a connected device. If the card reader isn't connected, then pair the card reader with your device.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

Troubleshoot a card reader update

If Shopify POS is updating the card reader and the update freezes, then follow these troubleshooting steps.

Steps:

  1. Make sure the reader is plugged into a power source and its battery is charged to at least 50% of its capacity.

  2. Make sure you are using the latest version of Shopify POS.

  3. Close and reopen the Shopify POS app on your device.

  4. From Shopify POS, unpair the card reader, and then pair the card reader to Shopify POS again.

  5. Restart the card reader update.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

Troubleshoot payment acceptance

If your card reader appears to be working, but isn't processing payments, then investigate the problem using the following steps:

  1. Make sure that you're inserting the card correctly.

  2. Make sure that the device has location services turned on and that the Shopify POS app has the necessary permissions to access the device's location.

  3. Try a reset of the card reader. After locating the pinhole next to the charging port on the bottom of the reader, insert a thin pointed object such as the end of a paper clip into the hole. Press down for five seconds to reset the reader. Wait for the card reader's status light to show that the reader is connected before using it for another payment.

If your card reader isn't working after you have completed these troubleshooting steps, then send a report to Shopify Support by tapping the symbol > Support > Report a bug. Support will contact you based on your report.

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