WisePad 3 card reader

The WisePad 3 card reader is a PCI-compliant card reader that connects wirelessly to your POS device. You can use the WisePad 3 card reader to accept contactless and chip card payments with the Shopify POS app.

Card reader requirements

To use the WisePad 3 card reader, you need to meet the following requirements:

  • your store based is in Australia (excluding Norfolk Island), Belgium, Denmark, Germany, Ireland, Italy, the Netherlands, New Zealand, Singapore, Spain, or the United Kingdom
  • you have Shopify Payments activated as your store's payment provider
  • you use the Shopify POS app

Mobile device requirements for WisePad

You must use a compatible iPad or iPhone that is running iOS 12.5.1 or higher, or an Android device running version 7.0 (Nougat) or higher. Either type of device must support Bluetooth 4.2 or higher.

The Shopify POS app works with devices which meet the following requirements:

Devices that work with the Shopify POS app
Device Description
iPhone iPhone 7 or higher running iOS 13 or higher
iPad Air Generation 2 or higher running iPadOS 13 or higher
iPad Generation 5 or higher running iPadOS 13 or higher
iPad mini Generation 4 or higher running iPadOS 13 or higher
iPad Pro All iPad Pro models running iPadOS 13 or higher
Android Android device running version 7.0 (Nougat) or higher

iOS 14 permission requirements

If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.

To enable Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Inbox.
  3. Enable Allow Cross-Website Tracking.

Supported payment types

The WisePad 3 card reader supports the following payment types:

  • Visa
  • Mastercard
  • American Express
  • eftpos co-branded cards (Australia only)
  • Apple Pay
  • Google Pay

The WisePad 3 card reader supports both chip and PIN and contactless card verification. It does not support swiping (magstripe).

Where to buy the WisePad 3 card reader

The WisePad 3 card reader is available from the Shopify Hardware Store in supported countries.

The WisePad 3 is region-locked and can only be used to process transactions in supported countries within Europe or Asia Pacific, depending on the country in which it was purchased. For example, if you purchased your WisePad 3 card reader from Germany, then you can use that WisePad within other supported European countries, such as Ireland, but not within Australia, as it is within the Asia Pacific region.

Supported WisePad 3 countries by region.
Supported Countries WisePad 3 region
Australia (excluding Norfolk Island) Asia Pacific
Belgium Europe
Denmark Europe
Ireland Europe
Germany Europe
Italy Europe
Netherlands Europe
New Zealand Asia Pacific
Singapore Asia Pacific
Spain Europe
United Kingdom Europe
Finland Europe

Power the WisePad 3 card reader on and off

To turn the WisePad 3 card reader on or off, press and release its power button. When the card reader turns on, the status lights illuminate. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.

After 30 seconds of inactivity, the WisePad 3 card reader will go into standby mode and the screen will dim. The card reader stays connected to Shopify POS while in standby mode and automatically exits standby mode when you resume activity. When running on battery power, the card reader automatically shuts off after 10 hours of inactivity. To turn the card reader off manually, press and hold the power button until the screen displays a confirmation to power off the card reader, then press the green button. You don't need to turn the reader off to conserve power.

Charge the WisePad 3 card reader

You can charge the WisePad 3 card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of USB connector into the card reader and then plug the large end into a phone charger or a computer.

The WisePad 3 card reader takes 3 to 4 hours to charge fully. After the reader's fully charged, its battery should last for about 500-600 transactions. We recommend that you charge the card reader daily to ensure that it is always ready to process transactions. You can check the amount of charge remaining in the card reader on the WisePad's by looking at the battery icon in the top right-hand corner of the display screen.

Pair and connect the WisePad 3 card reader to your POS device

To use the WisePad 3 card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader connects to the device automatically whenever both are turned on and in range.

Steps:

  1. Press and release the power button to turn on the reader.

  2. In Shopify POS, tap > Settings > Set up hardware.

  3. Tap Card reader.

  4. On the Select Reader page, tap WisePad 3.

  5. When the card reader appears beneath Available card readers, tap Connect beside it.

Unpair the WisePad 3 card reader from your POS device

You can only use the WisePad 3 card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.

Steps:

  1. From Shopify POS, tap , and then tap Settings.

  2. Tap Manage connected hardware.

  3. Tap the name of your connected card reader.

  4. Tap Forget card reader.

Change the language setting on the WisePad 3 card reader

You can select the language used for the WisePad 3 card reader. The language options in the settings are pre-set per region, and so vary by country.

Steps:

  1. Press the power button.

  2. Press the down arrow three times to enter the language menu.

  3. Press the enter button to select your language choice.

Accept a payment with the WisePad 3 card reader

You can use the WisePad 3 card reader to accept chip and PIN or contactless tap payments.

Contactless payments can be limited to purchases under a specified amount, depending on the payment type or the country where your business is based. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card, and then enter their PIN.

Steps:

  1. From the Shopify POS, tap Checkout. If the WisePad 3 card reader is connected and ready, then a Tap or insert card option becomes available.

  2. Allow the customer to tap or insert their card. The chip should face up, towards the Shopify logo.

  3. When the transaction is successful, the customer can remove their card.

  4. Choose whether to provide a receipt and the delivery method.

Troubleshooting the WisePad 3 card reader

The following are the most common troubleshooting steps for the WisePad 3 card reader.

The WisePad 3 card reader will not pair with my POS device

  1. Verify that Bluetooth on your Shopify POS device is turned on.

  2. Verify that the POS app has permission to connect to Bluetooth in your device settings.

  3. Verify that your internet connection is stable.

  4. Verify that your WisePad 3 card reader is charged above 50% battery. If it's not, then charge it to above 50% before trying again because the device might experience trouble pairing with less than 50% battery, even if it's plugged in.

  5. Verify whether the WisePad 3 card reader is connected to a different device. If it is, then unpair it from that device before trying to pair it with a new device.

  6. Turn off the POS app on your device and then turn it on again.

The WisePad 3 card reader disconnects from my POS device

  1. Verify whether the WisePad 3 card reader has sufficient battery. Charge the card reader if necessary.

  2. Press and release the WisePad 3 card reader's power button to wake it up.

  3. Verify whether the WisePad 3 card reader is within Bluetooth range of the POS device.

  4. Verify that your internet connection is stable.

  5. Unpair and repair the WisePad 3 card reader with your POS device.

  6. Reset the POS app on your device.

System tampered

If your WisePad 3 card reader displays a Tamper Detected screen error, then the reader can no longer be used, and you'll need to replace it.

Connection issues

If your WisePad 3 reader displays a Wake card reader message and can't reconnect, then click Not working? from the card reader details page. After you click Not working?, the WisePad 3 reader's connection will reinitialize.

Freezing, stalling, or over-the-air updates failing

To use your WisePad 3 reader, make sure that the following requirements are met:

  • Your WisePad 3 reader is charged to at least 50%.
  • Your iOS or Android device is connected to a stable wifi connection.
  • You have updated to Shopify POS version 6.34 or higher.

Steps:

  1. Force close the Point of Sale (POS) app.
  2. Re-open the POS app.
  3. Tap ☰ in the bottom right of the POS app and tap Settings
  4. Go to Manage connected hardware > WisePad 3 > Forget the reader.
  5. Tap ☰ again in the bottom right of the POS app and tap Settings.
  6. Go to Set up hardware > Card readers > WisePad 3.

If the issue persists, then you can do a pinhole reboot and re-pair the device. The reboot button is located on the right side of the device, underneath the charging port.

Paired to a different device

If the WisePad 3 card reader is paired to a different iOS or Android device, then the WisePad 3 card reader won't appear in the list of available card readers when you're trying to set up the card reader in the POS app.

Unable to process payments

If you're unable to process payments because the POS app payment failed, then try the following troubleshooting:

  • Ensure that location services for the POS app set to either Always or Only when using the app.
  • Restart the POS app and attempt a payment again.

Switching from Tap, Chip, and Swipe to WisePad 3

Keep your Tap, Chip, and Swipe card reader nearby, but powered off in case you're having issues with your WisePad 3, or prefer to go back to the Tap, Chip, and Swipe reader. Leaving the Tap, Chip, and Swipe reader powered off helps ensure that the POS app remains paired to the WisePad 3 as the main card processing unit.

Card reader isn't responding when inserting a card

If the card reader is not responding when you insert a card, then you might need to clean the chip slot.

  1. Fold a piece of paper to be the same thickness as a credit card.
  2. Insert the folded piece of paper into the chip slot and move the paper side-to-side and back-and-forth.
  3. Remove the paper from the slot, and then use a can of compressed air to clean out the chip slot.

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