WisePad 3 card reader
The WisePad 3 card reader is a PCI-compliant card reader that connects wirelessly to your POS device. You can use the WisePad 3 card reader to accept contactless and chip card payments with the Shopify POS app.
Card reader requirements
To use the WisePad 3 card reader, you need to meet the following requirements:
- your store based is in the Australia (excluding Norfolk Island), Belgium, Denmark, Germany, Ireland, Italy, the Netherlands, New Zealand, Singapore, Spain, or United Kingdom
- you have Shopify Payments activated as your store's payment provider
- you use the Shopify POS app
Mobile device requirements for WisePad
You must use a compatible iPad or iPhone that is running iOS 12.5.1 or higher, or an Android device running version 7.0 (Nougat) or higher. Either type of device must support Bluetooth 4.2 or higher.
The Shopify POS app works with devices which meet the following requirements:
|iPhone||iPhone 7 or higher running iOS 13 or higher|
|iPad Air||Generation 2 or higher running iPadOS 13 or higher|
|iPad||Generation 5 or higher running iPadOS 13 or higher|
|iPad mini||Generation 4 or higher running iPadOS 13 or higher|
|iPad Pro||All iPad Pro models running iPadOS 13 or higher|
|Android||Android device running version 7.0 (Nougat) or higher|
iOS 14 permission requirements
If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app.
To enable Cross-Website tracking, complete the following steps:
- Open the Settings app on your device.
- Tap Shopify, Shopify POS, or Shopify Inbox.
- Enable Allow Cross-Website Tracking.
Supported payment types
The WisePad 3 card reader supports the following payment types:
- American Express
- eftpos co-branded cards (Australia only)
- Apple Pay
- Google Pay
The WisePad 3 card reader supports both chip and PIN and contactless card verification. It does not support swiping (magstripe).
Where to buy the WisePad 3 card reader
The WisePad 3 card reader is available from the Shopify Hardware Store in supported countries.
The WisePad 3 is region-locked and can only be used to process transactions in supported countries within Europe or Asia Pacific, depending on the country in which it was purchased. For example, if you purchased your WisePad 3 card reader from Germany, then you can use that WisePad within other supported European countries, such as Ireland, but not within Australia, as it is within the Asia Pacific region.
|Supported Countries||WisePad 3 region|
|Australia (excluding Norfolk Island)||Asia Pacific|
|New Zealand||Asia Pacific|
Power the WisePad 3 card reader on and off
To turn the WisePad 3 card reader on or off, press and release its power button. When the card reader turns on, the status lights illuminate. If you've already paired and connected the reader with your POS device, then the reader automatically reconnects to the device.
Charge the WisePad 3 card reader
You can charge the WisePad 3 card reader by using the USB cable that's supplied with it. To charge the reader, plug the small end of USB connector into the card reader and then plug the large end into a phone charger or a computer.
The WisePad 3 card reader takes 3 to 4 hours to charge fully. After the reader's fully charged, its battery should last for about 500-600 transactions. We recommend that you charge the card reader daily to ensure that it is always ready to process transactions. You can check the amount of charge remaining in the card reader on the WisePad's by looking at the battery icon in the top right-hand corner of the display screen.
Pair and connect the WisePad 3 card reader to your POS device
To use the WisePad 3 card reader with Shopify POS, you need to pair the reader with your device through Shopify POS. After the reader and device are paired, the reader connects to the device automatically whenever both are turned on and in range.
Press and release the power button to turn on the reader.
In Shopify POS, tap ≡ > Settings > Set up hardware.
Tap Card reader.
On the Select Reader page, tap WisePad 3.
When the card reader appears beneath Available card readers, tap Connect beside it.
Unpair the WisePad 3 card reader from your POS device
You can only use the WisePad 3 card reader with one device at a time. If you want to use the card reader with another device, then you need to first unpair it from its current device.
From Shopify POS, tap ≡, and then tap Settings.
Tap Manage connected hardware.
Tap the name of your connected card reader.
Tap Forget card reader.
Change the language setting on the WisePad 3 card reader
You can select the language used for the WisePad 3 card reader. The language options in the settings are pre-set per region, and so vary by country.
Press the power button.
Press the down arrow three times to enter the language menu.
Press the enter button to select your language choice.
Accept a payment with the WisePad 3 card reader
You can use the WisePad 3 card reader to accept chip and PIN or contactless tap payments.
Contactless payments can be limited to purchases under a specified amount, depending on the payment type or the country where your business is based. To make purchases for larger amounts, or if your customer has exceeded their tap limit, your customer can insert the card, and then enter their PIN.
From the Shopify POS, tap Checkout. If the WisePad 3 card reader is connected and ready, then a Tap or insert card option becomes available.
Allow the customer to tap or insert their card. The chip should face up, towards the Shopify logo.
When the transaction is successful, the customer can remove their card.
Choose whether to provide a receipt and the delivery method.
Troubleshooting the WisePad 3 card reader
The following are the most common troubleshooting steps for the WisePad 3 card reader.
The WisePad 3 card reader will not pair with my POS device
Verify that Bluetooth on your Shopify POS device is turned on.
Verify that the POS app has permission to connect to Bluetooth in your device settings.
Verify that your internet connection is stable.
Verify that your WisePad 3 card reader is charged above 50% battery. If it's not, then charge it to above 50% before trying again because the device might experience trouble pairing with less than 50% battery, even if it's plugged in.
Verify whether the WisePad 3 card reader is connected to a different device. If it is, then unpair it from that device before trying to pair it with a new device.
Turn off the POS app on your device and then turn it on again.
The WisePad 3 card reader disconnects from my POS device
Verify whether the WisePad 3 card reader has sufficient battery. Charge the card reader if necessary.
Press and release the WisePad 3 card reader's power button to wake it up.
Verify whether the WisePad 3 card reader is within Bluetooth range of the POS device.
Verify that your internet connection is stable.
Unpair and repair the WisePad 3 card reader with your POS device.
Reset the POS app on your device.