Cash drawer for Shopify POS

Unless you process only cashless payments, you should get a secure and reliable cash drawer for your retail setup.

Supported cash drawers

Shopify supports the following cash drawers:

Plain Table
Cash drawer Color options Model number Availability
Star Micronics' 13" Cash Drawer Black or White SMD2-1317 United States and Canada
VPOS 14" Cash Drawer Black EC350 Australia
Star Micronics' 16" Cash Drawer Black or White CD3-1616 United States and Canada
Star Micronics' 16" Cash Drawer Black or White CB-2002FN United Kingdom and Ireland
VPOS 16" Cash Drawer Black EC410 Australia

Requirements

To use this hardware with your Shopify store, you need to meet the following requirements:

  • the all-new Shopify POS
  • a compatible iPad or iPhone that is running iOS 12.2 or higher OR a compatible Android device that is running version 5.0 (Lollipop) or higher

Where to buy a supported cash drawer

You can buy a supported cash drawer from the Shopify Hardware Store in the United States, Canada, the United Kingdom, Ireland, and Australia.

You can also buy the supported cash drawers from many authorized resellers.

Installing the cash drawer

If you're using the Star Micronics cash drawer, then take a look at this installation video:


Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap No Sale from the Shopify POS app.

Test the connection to the cash drawer

When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.

Steps:

  1. From Shopify POS, tap , and then tap Settings.

  2. Tap Manage connected hardware.

  3. Tap the printer that you want to test.

  4. Tap Test cash drawer. The cash drawer should open.

Common Issues

To avoid common problems, make sure to check the following:

  • the cash drawer's cable is plugged into the receipt printer

  • the receipt printer has paper

  • the receipt printer is properly paired with the iPad or iPhone

  • you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

    If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.

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