Cash drawer for Shopify POS

This page was printed on Jan 27, 2021. For the current version, visit https://help.shopify.com/en/manual/sell-in-person/hardware/cash-drawer.

Model numbers: 37965600, 37964220, 37964180, HDWFCDA, H225

Unless you process only cashless payments, you should get a secure and reliable cash drawer for your retail setup.

Supported cash drawers

Shopify supports the following cash drawers:

Requirements

To use this hardware with your Shopify store, you need to meet the following requirements:

  • the all-new Shopify POS
  • a compatible iPad or iPhone that is running iOS 11 or higher

Where to buy a supported cash drawer

You can buy a supported cash drawer from the Shopify Hardware Store in the United States, Canada, the United Kingdom, and Ireland.

You can also buy the supported cash drawers from many authorized resellers.

Installing the cash drawer

If you're using the Winfall Cash Drawer, you can view the installation video on the manufacturer's website.

If you're using either the Star Micronics or the APG Vasario cash drawer, take a look at this installation video:


Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap No Sale from the Shopify POS app.

Test the connection to the cash drawer

When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.

Steps:

  1. From Shopify POS, tap ≡, and then tap Settings.

  2. Tap Manage connected hardware.

  3. Tap the printer that you want to test.

  4. Tap Test cash drawer. The cash drawer should open.

Common Issues

To avoid common problems, make sure to check the following:

  • the cash drawer's cable is plugged into the receipt printer

  • the receipt printer has paper

  • the receipt printer is properly paired with the iPad or iPhone

  • you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

    If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.

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