Cash drawers for Shopify POS

You can accept cash payments in your retail store and provide another way for customers to buy your products. If you accept cash for purchases in your retail store, then you might need a secure and reliable cash drawer. A cash drawer lets you securely store any physical currency you accept in your store and keep track of money received from customers.

Requirements to use a cash drawer with Shopify POS

To use this hardware with your Shopify store, you need to meet the following requirements:

• You need to use the Shopify POS app.
• You need to have a compatible iPad that is running iOS 15 or higher, an iPhone that is running iOS 15 or higher, or a compatible Android device that is running version 10 or higher

Note

If you want the cash drawer to open automatically after a transaction, then you will also need a compatible receipt printer.

Supported cash drawers

Supported cash drawers are available for purchase from the Shopify Hardware Store in the following countries:

Explore the collection of Shopify POS cash drawers compatible with Shopify POS listed below, with details on available brands, color options, model numbers, and regional availability across North America, Europe, and the Asia-Pacific region.

Shopify POS cash drawers in North America

Review the variety of cash drawers available for Shopify POS in North America, featuring different sizes and colors from Star Micronics with specific model details and regional availability.

Availability of cash drawers for Shopify POS in North America

Brand	Cash drawer	Color options	Model number	Availability
Star Micronics	14" Cash Drawer	Black or White	CD4-1416	Canada, United States
Star Micronics	16" Cash Drawer	Black or White	CD4-1616	Canada, United States

Shopify POS cash drawers in Europe

Explore the options for Shopify POS cash drawers in Europe, showcasing models from Star Micronics available in multiple countries, complete with color choices and model specifications.

Availability of cash drawers for Shopify POS in Europe

Brand	Cash drawer	Color options	Model number	Availability
Star Micronics	16" Cash Drawer	Black or White	CD4-1616	Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Spain, United Kingdom
Star Micronics	16" Cash Drawer	Black or White	CB-2002FN	Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Spain, United Kingdom
mPOP Receipt Printer and Cash Drawer	12.5" Cash Drawer	Black or White	339650291, 39650090	Belgium, Denmark, Germany, Ireland, Netherlands, Spain, United Kingdom

Shopify POS cash drawers in Asia-Pacific

Examine the selection of cash drawers offered for Shopify POS in the Asia-Pacific region, including brands such as VPOS and Kingly, detailed with color options, model numbers, and availability in specific markets.

Asia-Pacific - Availability of Cash Drawers for Shopify POS

Brand	Cash drawer	Color options	Model number	Availability
VPOS	14" Cash Drawer	Black	EC350	Australia
VPOS	16" Cash Drawer	Black	EC410	Australia, New Zealand
Kingly	Cash Drawer - Small	Black	PS-335-BLK	Singapore
Kingly	Cash Drawer - Large	Black	PS-405-BLK	Singapore

Shopify POS app iOS and Android device compatibility requirements

The Shopify POS app is available for only iOS and Android devices. It's not available for laptop or desktop computers, or Amazon Fire tablets.

The Shopify POS app works with devices that meet the following requirements:

List of iPhones, iPads, Android devices, and POS Go, plus the required generations and operating systems, that work with the Shopify POS app.

Device	Description
iPad	Generation 5 or higher running iPadOS 15.1 or higher
iPad Air	Generation 2 or higher running iPadOS 15.1 or higher
iPad mini	Generation 4 or higher running iPadOS 15.1 or higher
iPad Pro	All iPad Pro models running iPadOS 15.1 or higher
iPhone	iPhone 7 or higher running iOS 15.1 or higher
POS Go	POS Go running the latest Shopify-provided software updates
Android	Phone or tablet running official Android version 10.0 or higher, with Google Play Services and Google Mobile Services activated

The Shopify POS app no longer supports iOS 14 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 15.1 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 15.1 or higher.

Note

Some Shopify POS features, such as Tap to Pay, might require newer devices or newer operating system versions. Keeping all operating systems up-to-date is strongly encouraged to ensure the best security for your data.

The Shopify POS app doesn't support beta operating systems. For security, Shopify POS isn't supported on operating systems modified through "jailbreaking", "rooting", or other similar techniques, and requires a locked and unchanged bootloader.

You should only obtain the Shopify POS app from the Apple App Store or Google Play Store directly.

iOS 15.1 permission requirements

If you update your device to iOS 15.1 or higher and use third-party Shopify apps, then you might need to activate Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you install in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify app.

To activate Cross-Website tracking, complete the following steps:

1. Open the Settings app on your device.
2. Tap Shopify, Shopify POS, or Shopify Inbox.
3. Activate Allow Cross-Website Tracking.

You can also buy these supported cash drawers from many authorized resellers.

Installing the cash drawer

Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from your iPad, iPhone, or Android tablet. The device connects to the cash drawer through the receipt printer, and you must connect the cash drawer to the same wireless network as your printer.

The cash drawer opens automatically after each sale, or you can open it manually if you tap Go to cart > More actions > Open drawer from the Shopify POS app.

Note

For security purposes in stores with multiple cash drawers and receipt printers, the cash drawer opens automatically only when connected to the default printer for the device. If the default printer isn't available when a sale is made, then the receipt will print from the next available printer, but any cash drawers associated with that second printer won't open automatically. This prevents cash drawers from opening in unexpected locations around the store.

Test the connection to the cash drawer

When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.

Steps:

1. From Shopify POS, tap , and then tap Settings.
2. Tap Manage connected hardware.
3. Tap the printer that you want to test.
4. Tap Test cash drawer.

Common issues

To avoid common problems, make sure your printer is set up correctly in the following ways:

• The cash drawer's cable is plugged into the receipt printer.
• The receipt printer has paper.
• The receipt printer is properly paired with the iPad, iPhone, or Android tablet. The pairing instructions for your receipt printer depends on which receipt printer model you have.
• The receipt printer is set as the default printer for the device.
• You're using the cash drawer cable that you received in the hardware package to connect the cash drawer to the printer.

If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.