Cash drawer for Shopify POS
Unless you process only cashless payments, you should get a secure and reliable cash drawer for your retail setup.
Requirements
To use this hardware with your Shopify store, you need to meet the following requirements:
- the all-new Shopify POS
- a compatible iPad that is running iOS 12.5.1 or higher, an iPhone that is running iPadOS 12.5.1 or higher, or a compatible Android device that is running version 7.0 (Nougat) or higher
Supported cash drawers
Supported cash drawers are available for purchase from the Shopify Hardware Store in the following countries:
| Cash drawer | Color options | Model number | Availability |
|---|---|---|---|
| Arlo 13" Cash Drawer | Black or White | EKDS320 | United States and Canada |
| Star Micronics' 14" Cash Drawer | Black or White | CD4-1416 | United States and Canada |
| VPOS 14" Cash Drawer | Black | EC350 | Australia |
| Star Micronics' 16" Cash Drawer | Black or White | CD3-1616 | United States and Canada |
| Star Micronics' 16" Cash Drawer | Black or White | CB-2002FN | United Kingdom, Ireland, Germany, Netherlands, Denmark, Belgium, and Spain |
| VPOS 16" Cash Drawer | Black | EC410 | Australia and New Zealand |
You can also buy these supported cash drawers from many authorized resellers.
Installing the cash drawer
If you're using the Star Micronics cash drawer, then take a look at this installation video:
Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.
Opening the cash drawer
You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap Go to cart, More actions, Open drawer from the Shopify POS app.
Test the connection to the cash drawer
When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.
Steps:
From Shopify POS, tap ≡, and then tap Settings.
Tap Manage connected hardware.
Tap the printer that you want to test.
Tap Test cash drawer. The cash drawer should open.
Common Issues
To avoid common problems, make sure to check the following:
the cash drawer's cable is plugged into the receipt printer
the receipt printer has paper
the receipt printer is properly paired with the iPad or iPhone
-
you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.
If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.