Cash drawer for Shopify POS

This page was printed on May 20, 2019. For the current version, visit https://help.shopify.com/en/manual/sell-in-person/hardware/cash-drawer.

Model numbers: 37965600, 37964220, 37964180, HDWFCDA, H225

Unless you process only cashless payments, you'll need a secure and reliable cash drawer for your retail setup.

Supported cash drawers

Shopify supports the following cash drawers:

Where to buy a supported cash drawer

You can buy a supported cash drawer from the Shopify Hardware Store in the United States, Canada, the United Kingdom, and Ireland.

You can also buy the supported cash drawers from many authorized resellers.

Installing the cash drawer

If you're using the Winfall Cash Drawer, you can view the installation video on the manufacturer's website.

If you're using either the Star Micronics or the APG Vasario cash drawer, take a look at this installation video:


To install the cash drawer:

Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap No Sale from the Shopify POS app.

Common Issues

Avoid common problems by making sure that:

  • the cash drawer's cable is plugged into the receipt printer

  • the receipt printer has paper

  • the receipt printer is properly paired with the iPad

  • you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

    If you tap No Sale on the products and cart screen and the cash drawer doesn't open, this is likely a problem with the cash drawer cable. Contact our support team.

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