Cash drawer for Shopify POS

Model numbers: 37965600, 37964220, 37964180, HDWFCDA, H225

Unless you process only cashless payments, you should get a secure and reliable cash drawer for your retail setup.

Supported cash drawers

Shopify supports the following cash drawers:

• Star Micronics CD3-1616
• Star Micronics SMD2-1317
• Windfall Cash Drawer.

Note

You must be using Shopify POS on the Shopify plan or higher if you want to use a supported cash drawer with a receipt printer.

Where to buy or rent a supported cash drawer

You can buy a supported cash drawer from the Shopify Hardware Store in the United States, Canada, the United Kingdom, and Ireland.

You can also buy the supported cash drawers from many authorized resellers.

If you're in the United States, then you can rent the Star Micronics SMD2-1317 cash drawer as part of the Cash-heavy bundle from Shopify Hardware Rentals. For more information on rental bundles, see Shopify hardware rental kits.

Installing the cash drawer

If you're using the Winfall Cash Drawer, you can view the installation video on the manufacturer's website.

If you're using either the Star Micronics or the APG Vasario cash drawer, take a look at this installation video:

Tip

To see more videos, visit our YouTube channel.

To install the cash drawer:

Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap No Sale from the Shopify POS app.

Note

You must connect the cash drawer to the same wireless network as your iPad.

Common Issues

Avoid common problems by making sure that:

• the cash drawer's cable is plugged into the receipt printer

• the receipt printer has paper

• the receipt printer is properly paired with the iPad

• you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

  If you tap No Sale on the products and cart screen and the cash drawer doesn't open, this is likely a problem with the cash drawer cable. Contact our support team.