Cash drawer for Shopify POS

Unless you process only cashless payments, you should get a secure and reliable cash drawer for your retail setup.

Requirements

To use this hardware with your Shopify store, you need to meet the following requirements:

• the all-new Shopify POS
• a compatible iPad that is running iOS 13 or higher, an iPhone that is running iOS 13 or higher, or a compatible Android device that is running version 7.0 (Nougat) or higher

Note

If you want the cash drawer to open automatically after a transaction, then you will also need a compatible receipt printer.

Supported cash drawers

Supported cash drawers are available for purchase from the Shopify Hardware Store in the following countries:

Supported cash drawers

Cash drawer	Color options	Model number	Availability
Arlo 13" Cash Drawer	Black or White	EKDS320	United States
Star Micronics' 14" Cash Drawer	Black or White	CD4-1416	Canada, United States
VPOS 14" Cash Drawer	Black	EC350	Australia
Star Micronics' 16" Cash Drawer	Black or White	CD3-1616	Canada, United States
Star Micronics' 16" Cash Drawer	Black or White	CD4-1616	Canada, United States
Star Micronics' 16" Cash Drawer	Black or White	CB-2002FN	Belgium, Denmark, Finland, Germany, Ireland, Italy, Netherlands, Spain, United Kingdom
VPOS 16" Cash Drawer	Black	EC410	Australia, New Zealand
Kingly Cash Drawer - Small	Black	PS-335-BLK	Singapore
Kingly Cash Drawer - Large	Black	PS-405-BLK	Singapore

You can also buy these supported cash drawers from many authorized resellers.

Installing the cash drawer

Connect the cash drawer to the receipt printer using the cash drawer cable provided. The larger end of the cable plugs into the cash drawer, and the smaller end of the cable plugs into the receipt printer.

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The iPad connects to the cash drawer through the receipt printer, and the cash drawer opens automatically after each sale, or if you tap Go to cart, More actions, Open drawer from the Shopify POS app.

Note

You must connect the cash drawer to the same wireless network as your printer.

Test the connection to the cash drawer

When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.

Steps:

1. From Shopify POS, tap ≡, and then tap Settings.

2. Tap Manage connected hardware.

3. Tap the printer that you want to test.

4. Tap Test cash drawer. The cash drawer should open.

Common Issues

To avoid common problems, make sure to check the following:

• the cash drawer's cable is plugged into the receipt printer

• the receipt printer has paper

• the receipt printer is properly paired with the iPad or iPhone

• you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

  If you tap No Sale on the products and cart screen and the cash drawer doesn't open, then this is likely a problem with the cash drawer cable. Contact our support team.