Receipt printers

To print paper receipts, your retail setup needs to include the following items:

  • Shopify POS on a compatible device
  • a supported receipt printer

Supported printer models

Supported receipt printer models are:

Receipt printer models availibility by country.
Receipt printer Color options Model number Availability
Star Micronics Bluetooth Receipt Printer White-Gray and Black-Gray Star TSP143IIIBT (39472110) United States, Canada, United Kingdom, and Ireland
Star Micronics Wifi Receipt Printer White-Gray and Black-Gray Star TSP143IIIW United States, Canada, United Kingdom, and Ireland
Star Micronics Wired Receipt Printer White-Gray and Black-Gray Star TSP100IIILAN (39463110) United States, Canada, United Kingdom, and Ireland
Epson Bluetooth Printer Black TM-m30II Germany, Australia, and New Zealand
Star Micronics TSP650II Bluetooth wireless receipt printer Dark gray 39449871 Not available through Shopify

Take care with model names

If you buy the LAN receipt printer, then you might notice that the name is shown on the front of the printer as TSP100. This is no cause for concern, as the number isn't the name of the individual model, but of that whole range of Star Micronics printers.

If you want to confirm the exact model number of the printer that you have, then look for a label that's typically fixed to the underside of the printer. This label shows the:

  • model range (TSP100)
  • serial number
  • power rating
  • model number (100IIILAN)

Connect the printer cables

Two cables with slightly different connectors are supplied with a retail custom kit from Shopify. One cable connects the printer to the cash drawer, and the other connects the printer to your router. Take care to use the correct cable in each case.

Receipt printer to cash drawer:

Shopify POS receipt printer to cash drawer cable

Receipt printer to router:

Shopify POS receipt printer to router cable

Set a printer as the default for receipt printing

When you connect a printer, it's automatically set as the default printer for receipt printing. If the default printer is unavailable, then you can't print a receipt. If you have more than one printer, then you can change the default printer from Shopify POS.

Steps:

  1. From Shopify POS, tap , and then tap Manage connected hardware.

  2. Under Receipt printers, tap the printer that you want to set as the default.

  3. Enable the Default receipt printer option.

After you've set up your receipt printer, a brief diagnostic report prints. After this, you should print a test receipt to confirm that everything is working.

Steps:

  1. From Shopify POS, tap , and then tap Manage connected hardware.

  2. Tap the printer that you want to test.

  3. Tap Test receipt printer.

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