Epson TM-m30II receipt printer

You can connect the Epson TM-m30II receipt printer to Shopify POS to print receipts for your customers. Make sure you meet the requirements to use the Epson TM-m30II receipt printer before purchasing it.

Use this guide to learn where to buy the Epson TM-m30II receipt printer, how to set it up, and how to troubleshoot common issues.

Requirements to use the Epson TM-m30II receipt printer

To use this hardware with your Shopify store, you need to meet the following requirements:

• use the Shopify POS app
• have a compatible iPad or iPhone running iOS 15 or later, or have a compatible Android device running Android 10 or later

For USB connection, you need a USB cable with a USB-B plug. USB connection is supported only on Android.

For an Ethernet connection, you need an Ethernet cable.

Where to buy the Epson TM-m30II receipt printer

The Epson TM-m30II receipt printer and printer paper are available from the Shopify Hardware Store in supported countries.

If you're in an unsupported country and want to use the Epson TM-m30III receipt printer, then you must purchase it from a third party.

Plug in your Epson TM-m30II receipt printer

Before you can use the Epson TM-m30II receipt printer, you need to connect your printer to the power supply.

Steps:

1. Remove the panel on the back of the printer.
2. Plug one end of the power cable into the back of your receipt printer.
3. Plug the other end of the cable into a power outlet and turn on the printer.
4. Reattach the back panel of the printer.

If the paper is loaded, then a diagnostic report prints.

Pair and connect the Epson TM-m30II receipt printer with your POS device

To use the Epson TM-m30II receipt printer with Shopify POS, pair the reader with your device through Shopify POS. After the printer and device are paired, the printer connects to the device automatically whenever both are powered on and in range.

You can connect the printer with three different connection methods:

• Bluetooth
• USB
• Ethernet/LAN

After connecting your printer, don't forget to:

• Set it as the default printer (optional)
• Print a test receipt
• Test the connection to the cash drawer (if applicable)

Connecting with Bluetooth

You can connect your printer using Bluetooth and an iPhone, iPad, or Android device.

Steps:

1. Connect your printer to the power supply.
2. In the Shopify POS app, tap More > Settings > Set up hardware.
3. Tap Receipt printer > Epson > Bluetooth.
4. Select Epson TM-m30II.
5. Tap Connect and then Done.
6. Confirm that your printer displays as connected under Receipt Printers.

Connecting with USB

You can connect your printer using a USB cable and an Android device.

Steps:

1. Remove the back panel of the printer.
2. Remove the bottom panel of the printer.
3. Connect your printer to the power supply.
4. Connect one end of the USB cable to the printer and one to either your device, a USB hub, or a retail stand.
5. After a few moments, the POS app will connect to the printer. If prompted by the device, then allow the printer connection.
6. Tap Done.
7. Confirm that your printer displays as connected under Receipt Printers.
8. Reattach the bottom panel and back panel of the printer.

Connecting with Ethernet/LAN

You can connect your printer using an Ethernet cable and an iPhone, iPad, or Android device.

Steps:

1. Remove the back panel of the printer.
2. Remove the bottom panel of the printer.
3. Load receipt paper.
4. Connect your printer to the power supply.
5. Connect one end of the Ethernet cable to the printer and one to either your router or LAN connection. The printer prints a status sheet after the network is detected.
6. After a few moments, the POS app will connect to the printer.
7. Tap Done.
8. Confirm that your printer displays as connected under Receipt Printers.
9. Reattach the bottom panel and back panel of the printer.

ERROR indicator is blinking red

This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should stop blinking and the READY indicator should light up.

Paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

If you're trying to make your receipt narrower than the specified 3 inch width, then make sure that you use the divider provided. Don't fold the paper when you feed it into the printer.

Customize receipts

You can customize both the basic receipt layout and the transaction description.

Factory reset the Epson TM-m30II receipt printer

A factory reset can help resolve bluetooth connection issues.

Steps:

1. Turn off the printer by pressing the power key on the top of the printer.
2. Locate the SW reset button on the back of the printer next to the ethernet plug.
3. Use a ball point pen to hold the SW reset button down for 5 seconds.
4. Keep holding the SW reset button while you turn the printer back on.
5. A paper prints that says “Resetting to Factory Default”.
6. Release the SW reset button. This completes the factory reset.