Epson TM-m30II (Bluetooth) receipt printer

Model number: TM-m30II USB/ETH/BT (C31CJ27212)

Requirements

To use this hardware with your Shopify store, you need to meet the following requirements:

  • use the Shopify POS app
  • have a compatible iPad or iPhone that is running iOS 12

Where to buy the Epson TM-m30II receipt printer

The Epson TM-m30II receipt printer is available from the Shopify Hardware Store for merchants in Australia.

Shopify merchants in other countries can use the Epson TM-m30II receipt printer, but it is not sold through the Shopify hardware store.

Buy printer paper

For thermal roll paper specifications and an explanation of how to load the receipt printer, see the guide in the manufacturer's hardware manual.

Plug in your Epson TM-m30II receipt printer

Before you can use the Epson TM-m30II receipt printer, you need to connect your printer to the power supply.

Steps:

  1. Remove the panel on the back of the printer.

  2. Plug one end of the power cable into the back of your receipt printer.

  3. Plug the other end of the cable into a power outlet and turn on the printer.

If the paper is loaded, then a diagnostic report prints.

Pair and connect the Epson TM-m30II receipt printer with your POS device

To use the Epson TM-m30II receipt printer with Shopify POS, you need to pair the reader with your device through Shopify POS. After the printer and device are paired, the printer connects to the device automatically whenever both are powered on and in range.

Steps:

  1. Connect your printer to the power supply.

  2. In the Shopify POS app, tap the button and then tap Settings.

  3. Tap Set up hardware.

  4. Tap Receipt printer > Epson > Bluetooth.

  5. Select Epson TM-m30II.

  6. Tap Connect and then Done.

  7. Confirm that your printer shows up as connected under Receipt Printers.

After connecting your printer, don't forget to:

ERROR indicator is blinking red

This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should stop blinking and the READY indicator should light up.

Paper jams

If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.

If you're trying to make your receipt narrower than the specified 3 inch width, then make sure that you use the divider provided. Don't fold the paper when you feed it into the printer.

Customize receipts

You can customize both the basic receipt layout and the transaction description.

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