Cash drawer

Opening the cash drawer

You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The cash drawer opens automatically after each sale, or you can open it from Shopify POS by tapping More actions > Open drawer.

Testing the cash drawers

When you've set up your receipt printer and your cash drawer, you can check that the connection between them is working.

Steps:

  1. From Shopify POS, tap Store, and then tap Hardware.

  2. Tap the printer that you want to test.

  3. Tap Test cash drawer. The cash drawer should open.

Troubleshooting

Avoid common problems by making sure that:

  • the cash drawer's cable is plugged into the receipt printer

  • the receipt printer has paper

  • the receipt printer is paired with the iPad

  • you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.

    If you tap No Sale on the products and cart screen and the cash drawer doesn't open, this is likely a problem with the cash drawer cable. Contact our support team.

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