Opening the cash drawer
You can open the cash drawer manually using the included keys, or wirelessly from the iPad. The cash drawer opens automatically after each sale, or you can open it from Shopify POS by tapping More actions > Open drawer.
Testing the cash drawers
From Shopify POS, tap Store, and then tap Hardware.
Tap the printer that you want to test.
Tap Test cash drawer. The cash drawer should open.
Avoid common problems by making sure that:
the cash drawer's cable is plugged into the receipt printer
the receipt printer has paper
the receipt printer is paired with the iPad
you're using the cash drawer cable you received in the hardware package to connect the cash drawer to the printer.
If you tap No Sale on the products and cart screen and the cash drawer doesn't open, this is likely a problem with the cash drawer cable. Contact our support team.