Switch to the all-new Shopify POS

Learn more about the all-new Shopify POS and decide if you want to switch.

Switching happens separately on each Shopify POS device. After you switch to the all-new Shopify POS, you need to sync some of your Shopify POS settings and train your staff on the new app features.

You can switch back to POS Classic at any time.

Switch to the all-new Shopify POS

You can switch to the all-new Shopify POS if you meet the following conditions:

  • You use Shopify POS for iPhone or iPad.
  • You are the account owner or a staff member with full permissions.

Switching apps happens separately on each Shopify POS device. If you want to switch your entire Shopify POS system, then you need to switch apps on every device that your store uses. After you switch apps, all open POS Classic apps close. When you open the all-new Shopify POS app, you need to log in again.

Steps:

  1. From the POS Classic app, tap Store.
  2. Optional: Tap Learn more about the all-new Shopify POS to learn about the new app.
  3. Tap Try the all-new Shopify POS.
  4. Tap Switch to the all-new Shopify POS. Your current POS Classic app closes.
  5. Tap the all-new Shopify POS icon to open the app.

Syncing Classic POS with the all-new Shopify POS

Switching happens separately on each Shopify POS device. After you switch, most of the information in your POS Classic app automatically syncs with the all-new Shopify POS on the same device. You need to update or verify the following sections before using the all-new Shopify POS.

Order fulfillment preferences

If you want to automatically mark retail orders as fulfilled, then you need to update your order fulfillment preferences.

Auto-lock screen settings

Your auto-lock screen settings don't sync when you switch to the all-new Shopify POS. You need to edit your auto-lock screen settings after switching apps.

Staff permissions

After switching apps, the all-new Shopify POS app uses the staff permissions of the POS Classic app that was on the same device. After you switch to the all-new Shopify POS, you can edit staff roles and permissions so they apply across all devices.

Staff roles for Shopify POS work only with the all-new Shopify POS. Roles and permissions assigned on the all-new Shopify POS don't sync with POS Classic.

External payment types

When you switch to the all-new Shopify POS, external payment methods are listed under CUSTOM PAYMENT TYPES as external terminals. For example, if you have an external terminal for Visa, then the payment method is listed as External Terminal - Visa. You can rename, add, and delete custom payment types.

Other payment types sync automatically when you switch.

Register shifts and cash tracking

If you have register shifts enabled, then your existing register shift history automatically syncs with the all-new Shopify POS.

Any new cash tracking done from one version of the Shopify POS app doesn't sync with the other app. For example, cash tracking from the all-new Shopify POS doesn't sync back to POS Classic.

You must close any open register shifts before switching between the all-new Shopify POS and POS Classic apps.

Switch back to POS Classic

You can switch back to POS Classic at any time. Some Shopify POS settings don't sync when you switch between Shopify POS apps. Refer to Syncing Classic POS with the all-new Shopify POS to learn more.

Switching apps happens separately on each Shopify POS device. If you want to switch your entire Shopify POS system back to POS Classic, then you need to switch apps on every device. After you switch apps, the all-new Shopify POS app closes on the device that you're using. When you open the POS Classic app, you need to log in.

Steps:

  1. From the all-new Shopify POS app, tap , and then tap Support.
  2. Scroll down and tap Switch to POS Classic.
  3. Select why you're switching back to POS Classic.
  4. Optional:
    1. Tap Comments and leave a note to let Shopify know why you're switching apps.
    2. Tap Save.
  5. Tap Switch back to POS Classic.
  6. Tap OK.

Check if you're using the all-new or classic Shopify POS

Use the layout and design of the app to determine if you're using the all-new Shopify POS or POS Classic.

POS Classic:

  • The background color of the POS Classic app is white and light grey.
  • The bottom of the app has a menu with multiple buttons that include Checkout, Orders, Customers, and Store.

All-new Shopify POS:

  • The background color of the all-new Shopify POS app is usually dark grey and black. This is also called dark mode.
  • The all-new Shopify POS has a hamburger menu () in the bottom corner of the app.

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