Switch to the all-new Shopify POS

Learn more about the all-new Shopify POS and decide if you want to switch.

Switching happens separately on each Shopify POS device. After you switch to the all-new Shopify POS, you need to sync some of your Shopify POS settings and train your staff on the new app features.

Switch to the all-new Shopify POS

You can switch to the all-new Shopify POS if you meet the following conditions:

  • You use Shopify POS for iPhone or iPad.
  • You are the account owner or a staff member with full permissions.

Switching apps happens separately on each Shopify POS device. If you want to switch your entire Shopify POS system, then you need to switch apps on every device that your store uses. After you switch apps, all open POS Classic apps close.

Steps:

  1. From the POS Classic app, tap Store.
  2. Optional: Tap Learn more about the all-new Shopify POS to learn about the new app.
  3. Tap Try the all-new Shopify POS.
  4. Tap Switch to the all-new Shopify POS. Your current POS Classic app closes.
  5. Tap the all-new Shopify POS icon to open the app.

Switch back to POS Classic

You can switch back to POS Classic at any time. Some Shopify POS settings don't sync when you switch between Shopify POS apps. Learn more about syncing POS Classic with the all-new Shopify POS.

Switching apps happens separately on each Shopify POS device. If you want to switch your entire Shopify POS system back to POS Classic, then you need to switch apps on every device.

After you switch apps, the all-new Shopify POS app closes on your device.

Steps:

  1. From the all-new Shopify POS app, tap the button, and then tap Support.
  2. Scroll down and tap Switch to POS Classic.
  3. Select why you're switching back to POS Classic.
  4. Optional: Yap Comments and leave a note to let Shopify know why you're switching apps and then tap Save.
  5. Tap Switch back to POS Classic.
  6. Tap OK.

Choose the right app subscription

Shopify offers two POS app subscriptions to fit your retail needs. For more information on pricing, refer to POS features. To compare the features offered between Shopify POS Lite and Shopify POS Pro, refer to the following table:

Shopify POS features and subscriptions.
Feature Shopify POS Lite Shopify POS Pro
Integrated payment hardware with Shopify Payments (Canada, Ireland, United Kingdom, and the United States only)
Non-payment retail hardware integrations
Customizable smart grid
Add/edit customer profiles
Customer View app
Multi-location inventory, orders, and customer management
Email/SMS receipts
Custom printed receipts
Discount codes and manual discounts ($, %)
Sell and redeem gift cards
Camera barcode scanning
Custom sales
Offline cash payments
Staff PINs (based on Shopify plan)
Retail staff permissons and management
Unlimited POS-only staff
Sales attribution
Refunds
Exchanges
Cash tracking
Save/retrieve cart
Email carts
Ship to home
Local pickup fulfillment
Local delivery fulfillment
Advanced inventory management with Stocky
Daily sales reports
In-app retail store analytics

Shopify POS Pro billing

Shopify POS Pro is billed on a 30-day billing cycle. The billing cycle begins the day that you activate Shopify POS Pro on your store. You are billed every 30 days from the date of Shopify POS Pro becoming active. For more information, refer to App billing cycles.

Activate Shopify POS Pro for a retail location

  1. From the Shopify admin, click Point of Sale > Locations.
  2. In the Your locations section, click Manage subscriptions.
  3. Use the drop-down menu to select the subscription that you want to use at each location.
  4. Click Save.
  5. On the Approve subscription page, click Approve subscription.

Sync POS Classic with the all-new Shopify POS

Switching happens separately on each Shopify POS device. After you switch, most of the information in your POS Classic app automatically syncs with the all-new Shopify POS on the same device. You need to update or verify the following sections before using the all-new Shopify POS.

Order fulfillment preferences

If you want to automatically mark retail orders as fulfilled, then you need to update your order fulfillment preferences.

Auto-lock screen settings

Your auto-lock screen settings don't sync when you switch to the all-new Shopify POS. You need to edit your auto-lock screen settings after switching apps.

Staff permissions

After switching apps, the all-new Shopify POS app uses the staff permissions of the POS Classic app that was on the same device. After you switch to the all-new Shopify POS, you can edit staff roles and permissions so they apply across all devices.

Staff roles for Shopify POS only work with the all-new Shopify POS. Roles and permissions assigned on the all-new Shopify POS don't sync with POS Classic.

External payment types

When you switch to the all-new Shopify POS, external payment methods are listed under CUSTOM PAYMENT TYPES as external terminals. For example, if you have an external terminal for Visa, then the payment method is listed as External Terminal - Visa. You can rename, add, and delete custom payment types.

Other payment types sync automatically when you switch.

Register shifts and cash tracking

If you have register shifts enabled, then your existing register shift history automatically syncs with the all-new Shopify POS.

Any new cash tracking done from one version of the Shopify POS app doesn't sync with the other app. For example, cash tracking from the all-new Shopify POS doesn't sync back to POS Classic.

You must close any open register shifts before switching between the all-new Shopify POS and POS Classic apps.

Check if you're using the all-new or classic Shopify POS

Use the layout and design of the app to determine if you're using the all-new Shopify POS or POS Classic.

POS Classic:

  • The background color of the POS Classic app is white and light grey.
  • The bottom of the app has a menu with multiple buttons that include Checkout, Orders, Customers, and Store.

All-new Shopify POS:

  • The background color of the all-new Shopify POS app is usually dark grey and black. This is also called dark mode.
  • The all-new Shopify POS has a hamburger menu () in the bottom corner of the app.

FAQ

Can I try Shopify POS Pro for free?

If you started using the all-new Shopify POS between May 4, 2020 and October 31, 2020, then you have access to Shopify POS Pro for free until October 31, 2020.

If you install the POS sales channel after October 31, 2020, then you get access to a 14-day free trial of Shopify POS Pro.

What is the difference between my Shopify plan and the Shopify POS Pro app subscription?

Your Shopify plan determines your store management, settings, and capabilities within the Shopify admin. You need to select a Shopify plan before you can use the Shopify POS app to sell in person. Shopify POS Lite is included with all Shopify plans. Shopify POS Pro has more advanced features, and can be added for a monthly subscription fee to any Shopify Plan.

Do all my locations need to use the same app subscription?

No. You can enable Shopify POS Lite or Shopify POS Pro depending on your business needs. For example, suppose that your business has a retail location and has also sold at pop-up shops. You could enable Shopify POS Pro for the retail store location, and enable Shopify POS Lite for the pop-up shop location.

Can I change which locations have Shopify POS Pro enabled?

Yes. You can change the POS subscription for a location at any time. To change a location's POS subscription, complete the following steps:

  1. From the Shopify admin, click Point of Sale > Locations.
  2. In the Your locations section, click Manage subscriptions.
  3. Use the drop-down menu to change the subscription that you want to use at each location.
  4. Click Save.
  5. On the Approve subscription page, click Approve subscription.

Why are features that were free on Shopify POS Classic now part of the Shopify POS Pro app subscription?

The Shopify POS app subscriptions are designed to scale with your business needs. Existing and new features are included in the Shopify POS Pro subscription to support complex brick-and-mortar retail operations.

When do I need to select a POS app subscription?

Until October 31, 2020, the all-new Shopify POS includes the Shopify POS Pro features for free. On November 1, 2020, all Shopify POS Pro features require the Shopify POS Pro app subscription.

On October 31, 2020, you will be asked if you would like to enable the Shopify POS Pro subscription. Shopify POS Lite is enabled automatically if you don't enable Shopify POS Pro.

Can I pay for a 1-year subscription of Shopify POS Pro?

No. Shopify POS Pro is a monthly app subscription.

If I switch to the all-new Shopify POS, do I have to pay for Shopify POS Pro?

No. You get access to Shopify POS Pro features for free until October 31, 2020. On October 31, 2020, you will be asked if you would like to enable the Shopify POS Pro subscription. Shopify POS Lite is enabled automatically if you don't enable Shopify POS Pro.

Can I opt out of using Shopify POS Pro features?

Everyone gets full Shopify POS Pro features until October 31, 2020. If you want to turn these features off, then you can select Shopify POS Lite for your POS locations.

To change a location's POS subscription, complete the following steps:

  1. From the Shopify admin, click Point of Sale > Locations.
  2. In the Your locations section, click Manage subscriptions.
  3. Use the drop-down menu to select the subscription that you want to use at each location.
  4. Click Save.
  5. On the Approve subscription page, click Approve subscription.

Can I downgrade from Shopify POS Pro to Shopify POS lite?

Yes. You can add, remove, and change your Shopify POS Pro subscription. To change a location's POS subscription, complete the following steps:

  1. From the Shopify admin, click Point of Sale > Locations.
  2. In the Your locations section, click Manage subscriptions.
  3. Use the drop-down menu to change the subscription that you want to use at each location.
  4. Click Save.
  5. On the Approve subscription page, click Approve subscription.

Can I switch back to POS Classic?

It depends. As long as you signed up for Shopify POS before May 4, 2020, you can switch back to POS Classic until October 31, 2020. On October 31, 2020, you will be asked if you would like to enable the Shopify POS Pro subscription. Shopify POS Lite is enabled automatically if you don't enable Shopify POS Pro.

If I switch to the all-new Shopify POS, will all of my iOS devices change?

No. If you migrate to the all-new Shopify POS, then you need to switch each device manually. You can control when each of your devices begin using the all-new Shopify POS, and which app subscription to choose for each location.

What do I need to set up when I switch to the all-new Shopify POS?

When you migrate to the all-new Shopify POS, there is no setup required. All of your settings and connected hardware migrate from POS Classic.

The all-new Shopify POS home screen has a customizable smart grid that you can customize to your business needs while migrating to the all-new Shopify POS.

If you sell physical gift cards, then you need to activate Accept physical gift cards in your payment settings on the all-new Shopify POS.

How do I remove the POS sales channel?

To remove the POS sales channel from your admin, make sure that all of your locations have the Shopify POS Lite subscription.

If your locations are all using the Shopify POS Lite subscription, then you can remove the POS sales channel from your admin.

From the Sales channels page, click the trash icon beside Point of Sale.

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