Searching for orders

All your mobile, in-store, and online orders display on the Orders screen of Shopify POS. To find a particular order, you can use the search feature or scan a receipt barcode.

In the Shopify admin, you can search POS orders by location and save search filters that you use often.

Search for an order

  1. From the Shopify POS app, tap and then tap Orders.
  2. Optional: From the SALE TYPE and SALES LOCATION sections, set filters for your order search by selecting the sale type (retail or online) and sales location (if your store has multiple locations) for the order.
  3. Tap Search anything.
  4. In the search field, enter the order ID, order item name, receipt number, or customer name. Orders that match your search will display beneath the search bar.
  5. Tap an order to open it, or tap to return to the search screen.

Scan a receipt barcode

If you've included barcodes on your printed receipts, then you can scan receipt barcodes with a barcode scanner (2D version only) or your device's camera to open the matching order in Shopify POS.

  1. On the Orders screen, tap the barcode icon on the top-right corner.
  2. Scan the receipt barcode with either your barcode scanner (2D version only) or your iPad's front-facing camera. If this doesn't work, then you can manually enter the receipt number from the receipt.
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